Process Implementation Manager Jobs in Boston, MA

Who we are looking for

Experienced Project/Program management candidate with in-depth experience of the full lifecycle of complex FS technology and services projects. Candidates who can lead and collaborate across State Street & Charles River products and services, who represents the STT enterprise culture traits and behaviors in order to deliver the Alpha solution to our clients.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of 'alpha' to mean powering better performance and outcomes at every point on the investment life-cycle. State Street Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Client Implementation Lead you will:

• Work in a leadership role on client facing Alpha implementation programs.

• Take responsibility for overseeing and managing significant elements or phases of a client implementation program.

• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams.

• Support the Client Implementation Executive in ensuring on timely delivery of the program.

• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners.

• Support the design of the program Milestone planning and sequencing of the phases for the program.

• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan.

• Monitor expenditurecosts against delivered and realised benefits on behalf of the program.

• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.

• Support capturing of business requirements, reaching agreement on Target Operating Models.

• Supporting the Client Implementation Executive in managing risk to the program's successful outcomeand change control process.

• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements.

• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan.

• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees.

Additional requirements

Through the contractual negotiation phase

• Agreeing the contract structure and schedules based on the services with the Legal and product owners.

• Working with Legal and the product owners to define the business owners and recommending input to Service schedules.

• Defining the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies.

• Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules.

What we value

• Leadership and ability to bring together teams across different levels and disciplines within the organization.

• A willingness to drive resolutions and own outcomes.

• Strong critical thinking, problem solving, decision making and relationship management skills.

• Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions.

• The Enterprise Culture traits and behaviors - Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.

Education & Preferred Qualifications

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.

• Microsoft Office suite experience, JIRA.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.