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Process Implementation Manager Jobs in Austin, TX

Bankjoy

Director of Implementation

Austin, TX · On-site

You will own the implementation function end-to-end: building and developing a high-performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring ...

Rippling

Senior Manager, IT Implementation

Austin, TX · On-site

$105K - $175K/yr

The ideal candidate for this role has a track record of managing high-performing implementation teams, building processes and systems, driving operational rigor, implementing IT products ...

e-MDs

Implementation Project Manager

Austin, TX · On-site

Summary of Job An Implementation Project Manager's role is to guide clients through a successful ... sales process through 30 days post go-live to ensure the successful introduction to eMDs • ...

e-MDs

Implementation Project Manager

Austin, TX · On-site

Summary of Job An Implementation Project Manager's role is to guide clients through a successful ... sales process through 30 days post go-live to ensure the successful introduction to eMDs • ...

Prelim

Project Manager, Implementations

Austin, TX · Remote

$130K - $140K/yr

Coordinate cross-functional teams including Implementation Associates, engineers, and Customer ... Document solutions and identify process improvements to enhance future deployments and team ...

Q2

Implementation Engineer

Austin, TX · On-site

... Relationship Management (CRM)andLoan Origination System (LOS) platformslike Salesforce and ... Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work ...

Dealerware

Implementation Specialist

Austin, TX · On-site

$65K - $85K/yr

Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America ... Document dealership workflows and internal processes to support continuous improvement. * Follow ...

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All JobsProcess Implementation JobsProcess Implementation Manager JobsProcess Implementation Manager Jobs in Austin, TX

Process Implementation Manager information

See Austin, TX salary details

$38.7K

$102.6K

$166.5K

How much do process implementation manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for process implementation manager in Austin, TX is $102,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $119,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Austin, TX? For Process Implementation Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Process Implementation Manager jobs in Austin, TX look for? The top searched job categories for Process Implementation Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Process Implementation Manager jobs? Cities near Austin, TX with the most Process Implementation Manager job openings:
Process Implementation Manager jobs near you
Director of Implementation

Director of Implementation

Bankjoy

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.
The Role
We are looking for a Director of Implementation to lead and scale Bankjoy's implementation organization as we grow our footprint across community banks and credit unions nationwide.
This is a senior leadership role - not an individual contributor position. You will own the implementation function end-to-end: building and developing a high-performance team of Implementation Managers and Specialists, establishing scalable delivery processes, and ensuring every client launches successfully and on time. You will be the senior point of accountability for implementation quality across Bankjoy's entire client portfolio.
The ideal candidate is a hands-on leader who has already led an implementation or professional services team at a fintech or digital banking company. You don't just manage from above - you understand the work deeply, stay close to active projects, roll up your sleeves to remove blockers, and are present when your team needs you most. You know how to build process without bureaucracy, hold a team accountable with empathy, and represent Bankjoy with credibility and composure when escalations arise.
What You'll Do
Team Leadership & Performance
  • Build and develop a high-performance implementation team - setting a high bar for delivery quality, accountability, and professional growth across Implementation Managers and Specialists
  • Lead through presence and example - you understand every process your team runs, from project kickoff to go-live, and can step in to coach or cover when needed
  • Set clear performance expectations and hold team members accountable to delivery standards, professional conduct, and client outcomes
  • Conduct structured 1:1s, performance reviews, and coaching conversations that develop your team's capability and career growth over time
  • Identify skill gaps on the team and proactively address them through coaching, hiring, or process improvement
  • Hire and onboard implementation talent as Bankjoy's client portfolio grows
  • Build a team culture of urgency, ownership, and continuous improvement

Hands-On Delivery & Blocker Removal
  • Stay close to active client implementations - maintaining real-time awareness of project status, risk indicators, and team workload across the full portfolio
  • Proactively identify blockers - whether client-side, cross-functional, or internal - and drive resolution before they impact timelines
  • Work directly with Product, Engineering, and Operations to unblock your team on technical issues, integration dependencies, and product gaps
  • Define, document, and continuously improve Bankjoy's implementation methodology, playbooks, and project templates - grounded in firsthand knowledge of what works in the field
  • Drive early-stage scope definition and gap analysis discipline to prevent late-stage surprises and go-live delays
  • Build and maintain reporting that gives leadership visibility into portfolio health, at-risk projects, and team capacity

Escalation Management
  • Serve as Bankjoy's senior point of escalation for implementation issues - engaging directly with client executives and internal leadership when situations require it
  • Handle escalations with composure, speed, and decisiveness - de-escalating client concerns while driving internal accountability to resolve root causes
  • Establish clear escalation protocols so your team knows when and how to surface issues, and what to expect when they do

Cross-Functional Leadership
  • Partner with Sales to ensure smooth contract-to-kickoff handoffs, realistic scoping, and clear client expectations from day one
  • Work closely with Product and Engineering to surface implementation-blocking issues and feed client learnings back into the product roadmap
  • Coordinate with Customer Success on post-go-live handoff protocols to protect client relationships and retention

Client & Stakeholder Engagement
  • Lead client-facing kickoff meetings, executive business reviews, and escalation calls with confidence and professionalism
  • Maintain working knowledge of core banking system nuances (Corelation Keystone, Jack Henry Symitar, Fiserv, and others) to ensure implementation plans are technically grounded
  • Build trusted relationships with client leadership that extend beyond individual projects

Strategic Contribution
  • Partner with the COO to define the implementation team's organizational structure, headcount plan, and operating model as Bankjoy scales
  • Contribute to capacity planning, resource allocation, and implementation scoping assumptions in partnership with Sales and Finance
  • Identify opportunities to templatize and productize recurring implementation work to reduce delivery cost and improve consistency

What You Bring
  • 8+ years of implementation, onboarding, or professional services experience - specifically within fintech, digital banking, or core banking environments; candidates without this background will not be considered
  • Deep understanding of how financial institutions operate, including familiarity with core banking systems, digital banking platforms, and the unique compliance and operational constraints of banks and credit unions
  • 5+ years of people management experience leading a team of implementation managers or project managers - this is a required qualification, not a nice-to-have
  • Demonstrated track record of building and developing high-performance implementation teams, not just managing existing ones
  • Proven ability to identify and remove blockers - cross-functional, technical, and client-side - with speed and ownership
  • Demonstrated track record of improving implementation delivery metrics (time-to-live, go-live rate, client satisfaction) at scale
  • Exceptional project management fundamentals with the ability to manage a portfolio of complex, multi-stakeholder projects through your team
  • Executive presence and communication skills - able to represent Bankjoy credibly at all levels of a client organization, including C-suite at financial institutions
  • Proven track record of handling escalations directly and effectively - you don't pass the problem, you own the resolution
  • Experience building or significantly improving implementation processes, playbooks, and team operating rhythms
  • Comfort operating in a high-growth, resource-constrained environment where process-building is part of the job

Nice to Have
  • Familiarity with credit union core banking systems (Corelation, Jack Henry, Fiserv or similar)
  • Experience with digital banking conversions or multi-product implementations
  • Experience working with credit unions or community banks
  • Experience managing multi-vendor implementation projects
  • PMP, PMI, or equivalent project management certification

What You Get
  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture
⚖ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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