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Problem Manager Jobs in Prosper, TX (NOW HIRING)

Caterpillar

Product Owner-Common Services

Irving, TX · On-site

$128K - $192K/yr

Problem Management: Knowledge of the processes involved in problem control, error control and the production of management information or computer hardware; ability to identify the root cause of ...

Concentra

Accounting Manager (IT Finance)

Addison, TX · On-site

Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

Concentra

Accounting Manager (IT Finance)

Addison, TX · On-site

Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must

HelloFresh

Manager, Fulfillment Technology

Irving, TX · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

Procom Consultants Group

Project Manager

Dallas, TX · On-site

Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...

Procom Consultants Group

Project Manager

Dallas, TX · On-site

Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...

Noblesoft Technologies

Release Coordinator

Dallas, TX · On-site

Problem Coordinator:- * Ensuring that the problems for which they are responsible, including the ones that have been identified within the Availability and Capacity Management processes, progress ...

PNC Bank

Software Engineer Manager

Dallas, TX · On-site

This role blends technical leadership, hands-on problem solving, and people management, driving both production stability and continuous improvement across complex distributed systems. You will.

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Problem Manager information

See Prosper, TX salary details

$25.6K

$56.3K

$105.8K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Prosper, TX is $56,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $76,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Prosper, TX?

For Problem Manager jobs in Prosper, TX, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Prosper, TX look for?

The top searched job categories for Problem Manager jobs in Prosper, TX are:

What cities near Prosper, TX are hiring for Problem Manager jobs?

Cities near Prosper, TX with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Prosper, TX as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $56,252 per year, or $27 per hour.

Product Owner-Common Services

Caterpillar

Irving, TX • On-site

$128K - $192K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 489 frontline employees who took The Breakroom Quiz

274th of 499 rated machine equipment manufacturers

Job description

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Help Build the Future of Caterpillar -
At Caterpillar, technology always has a purpose, which is to solve our customers' toughest challenges. Through Cat Technology, we are solving problems by building the intelligence layer that connects machines, data, and people to make jobsites safer, more productive, and more sustainable. By combining deep domain expertise in physical systems with software, connectivity, autonomy, and AI, we deliver solutions that work in the real world-on real jobsites, at global scale.
You'll build and deploy against one of the most unique data foundations-over 1.6 million connected assets generating real-world data daily. These data and platform capabilities are enabling the development of AI models, edge computing architectures, and software systems that scale across fleets, products, and industries. The result will be a new generation of machines that continuously learn, improve, and deliver performance at scale.
Job Summary
The Project Manager/Product Owner will be responsible for both project management and product ownership. As a Project Manager you will be accountable for ensuring successful completion of projects, on-time, within budget, and error-free. The principal responsibility of the Project Manager is to manage the planning and execution of project team members. As the Product Owner you will work intimately with the Scrum Team and Technical Product Management team with the primary task of creating and managing the Product Backlog and to ensure everyone knows the priorities and assisting the scrum team to meet the objectives of each sprint.
  • Incumbent will support various project teams and obtain/provide a variety of information starting at concept stage and continuing through prototype, pilot, implementation and follow-up stages of various projects
  • Develop and produce project management schedules.
  • Use professional project management tools and techniques to manage reporting, tracking charts, checklist, and project scheduling software and to delegate appropriately.
  • Manage change and take active leadership in timely decision making.
  • Responsible for creating, maintaining and prioritizing the Product Backlog according to business value for the life of the project.
  • Communicate Product Backlog priorities to the team.
  • Act as the key decision-maker regarding what features the product will have.
  • Responsible for the vision of what is to be built, and conveying that vision to the team.

What You Will Have:
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
  • Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
  • Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively
  • Problem Management: Knowledge of the processes involved in problem control, error control and the production of management information or computer hardware; ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.

Top Candidates Will Have:
  • Knowledge of mission control, fleet management, API's, user experience, service orchestration, digital services, customer workflows.
  • Strong Product Ownership experience
  • Extensive experience using Azure DevOps is REQUIRED
  • PMP certification (Nice to Have)
  • Certified Scrum Master (CSM) desired
  • Knowledge of Confluence desired
  • Knowledge of Power BI is desired

Additional Details:
  • This position requires the candidate to be based in Dallas, TX
  • Domestic relocation assistance is available for this position.
  • Visa sponsorship is NOT available with this position.

Summary Pay Range:
$128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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