Richardson, TX · On-site
$89K - $105K/yr
Incident Problem Management: Monitor and prioritize support tickets. Ensure timely resolution of critical issues and escalate when necessary. Team Coordination between offshore and onshore across the ...
Richardson, TX · On-site
$89K - $105K/yr
Incident Problem Management: Monitor and prioritize support tickets. Ensure timely resolution of critical issues and escalate when necessary. Team Coordination between offshore and onshore across the ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
Preferred experience in incident and problem management
Preferred experience in incident and problem management
Dallas, TX · On-site
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
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Dallas, TX · On-site
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Plano, TX · On-site
$52.50 - $69.25/hr
... problem management, service requests, and change management effectively. • Ensure SLA and KPI compliance to maintain uptime and application availability. • Identify and implement continuous ...
Plano, TX · On-site
$52.50 - $69.25/hr
... problem management, service requests, and change management effectively. • Ensure SLA and KPI compliance to maintain uptime and application availability. • Identify and implement continuous ...
Champion problem management best practices, drive root cause resolution & reduce future incidents. * Identify risks and issues and develops recommendations that address significant risks and complex ...
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Champion problem management best practices, drive root cause resolution & reduce future incidents. * Identify risks and issues and develops recommendations that address significant risks and complex ...
Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...
Identifying and resolving operational, client, and project-related issues through effective problem ... Manages processes outlined in the contract and partners to resolve challenges regarding ...
This role oversees production support, incident response, problem management, change management, patching, upgrades, vulnerability remediation, backup and recovery, and capacity planning. The manager ...
This role oversees production support, incident response, problem management, change management, patching, upgrades, vulnerability remediation, backup and recovery, and capacity planning. The manager ...
Irving, TX · On-site
$98K - $129K/yr
Problem Management & Service Reliability * Drive root cause analysis for recurring issues, chronic service degradations, and systemic operational risks. * Lead problem management activities to ...
Irving, TX · On-site
$98K - $129K/yr
Problem Management & Service Reliability * Drive root cause analysis for recurring issues, chronic service degradations, and systemic operational risks. * Lead problem management activities to ...
The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
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The Self Storage Property Manager is responsible for overseeing the day-to-day operations and ... Attention to detail and problem-solving skills.
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Quick apply
Implement best practices in incident management, problem management, and service delivery. * Ensure compliance with data security, privacy policies, and customer SLAs. Required Skills ...
Dallas, TX · On-site
Project Management Main location: United States, Texas, Dallas Position ID:J0626-2532 Employment ... Success in this role requires exceptional problem-solving skills, the ability to synthesize ...
Dallas, TX · On-site
Project Management Main location: United States, Texas, Dallas Position ID:J0626-2532 Employment ... Success in this role requires exceptional problem-solving skills, the ability to synthesize ...
Plano, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
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Plano, TX · On-site
Manage DNS zones, records, and lifecycle across environments (on-prem / cloud) * Support incident response, root cause analysis, and problem management * Partner with network, security, and ...
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
Addison, TX · On-site
Progressive knowledge of Business Improvement, Problem Management and * Preventive maintenance processes * Exhibits superior teamwork skills * Strong interpersonal and communication skills a must
... Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
... Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and ...
Plano, TX · Remote
$57 - $76.25/hr
Experience supporting incident management, problem management, and operational support activities
Quick apply
Plano, TX · Remote
$57 - $76.25/hr
Experience supporting incident management, problem management, and operational support activities
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
Such as Service Desk ticketing software, Problem Management applications, Asset Management applications, Monitoring tools, to name a few. (all of which are software applications) KEY MEASUREMENTS ...
$31.4K is the 25th percentile. Wages below this are outliers.
$25.6K - $32.9K
32% of jobs
$32.9K - $40.2K
2% of jobs
$40.2K - $47.5K
11% of jobs
The median wage is $49.4K / yr.
$47.5K - $54.8K
22% of jobs
$54.8K - $62.1K
5% of jobs
$68K is the 75th percentile. Wages above this are outliers.
$62.1K - $69.3K
4% of jobs
$69.3K - $76.6K
4% of jobs
$76.6K - $83.9K
5% of jobs
$83.9K - $91.2K
6% of jobs
$91.2K - $98.5K
6% of jobs
$98.5K - $105.8K
2% of jobs
$25.6K
$56.3K
$105.8K
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
The top searched job categories for Problem Manager jobs in Prosper, TX are:
Cities near Prosper, TX with the most Problem Manager job openings:
$89K - $105K/yr
Other
Posted 12 days ago
Job Details:
Job title: Project Manager | Microsoft Technologies | Dynamics CRM
Work Location with Zip code: Richardson, TX 75082
· Minimum years of experience required: 12-15 Years
· Education Qualification required: BE
Must have skills:
Project Management
D365 Project Support
D365 CRM
Detailed Job Description:
Experience in Enterprise application support and Hypercare Microsoft Dynamics Oracle SAP etc.
Incident Problem Management: Monitor and prioritize support tickets.
Ensure timely resolution of critical issues and escalate when necessary.
Team Coordination between offshore and onshore across the cross functional teams working in project.
Assign tasks to support engineers and track progress.
Facilitate communication between technical teams and business stakeholders.
Change Request Management
Minimum years of experience: 12-15 years
Education: Bachelor's or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Project Management
D365 Support
Team communication
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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Founded in 1999, SysMind is a reliable recruitment and staffing company that assists businesses with their human capital needs. We bring our expertise in staffing solutions, both locally and internationally. A cost-effective company, we assist companies in their growth journey by adopting emerging technologies and up-skilling resources as per their requirements. Our expertise of over two decades in different industries empowers us with the knowledge to provide you with a quick & dependable response to all your human capital needs without compromising quality.
It services
51 - 200 Employees
Princeton Junction, NJ, US
1999
