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Problem Manager Jobs in Florida (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

Strada

Problem Resolution Associate

Tallahassee, FL · On-site

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

Strada

Problem Resolution Associate

Tallahassee, FL

$13.75 - $19/hr

Strada is a people, payroll, and technology leader simplifying international workforce management ... Learn more at www.stradaglobal.com Position Summary The Problem Resolution Associate - Customer ...

Strada

Problem Resolution Specialist

Tallahassee, FL

Strada is a people, payroll, and technology leader simplifying international workforce management ... Problem-solving and critical thinking * Time management and adaptability * Professionalism and ...

Strada

Problem Resolution Specialist

Tallahassee, FL · On-site

Strada is a people, payroll, and technology leader simplifying international workforce management ... Problem-solving and critical thinking * Time management and adaptability * Professionalism and ...

Seven Seven Software

Database Management

Tampa, FL · On-site

Update and manage problem tickets appropriately Provide ongoing feedback to production support teams Review production changes and adhere to change management guidelines Learn and be proficient with ...

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Problem Manager information

See Florida salary details

$20.9K

$45.9K

$86.3K

How much do problem manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for problem manager in Florida is $45,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Florida? For Problem Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Florida look for? The top searched job categories for Problem Manager jobs in Florida are:
What cities in Florida are hiring for Problem Manager jobs? Cities in Florida with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Florida as of June 2026, with employment types broken down into 69% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,902 per year, or $22.1 per hour.
Problem Support Manager

Problem Support Manager

MicroTech

Orlando, FL

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Overview

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.

Responsibilities

Responsible for managing the lifecycle of all network infrastructure problems.  Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.  Responsible for performing trend analysis of incidents to prevent future incidents from happening.  Responsible for problem identification, recording, investigation and diagnosis.  Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.  Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.  Responsible for ensuring that all problems are properly resolved and closed.  Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.

Qualifications
  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA 
  • Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
  • Showcase leadership abilities by managing projects and teams.   
  • Be proficient in project management and have knowledge of security and compliance issues. 
General InformationMicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: Insurance (medical, dental vision) Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) 401k Plan with Employer Matching Contribution 11 Company-Paid Holidays Tuition Assistance Voluntary Benefit Programs Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.Employment Type: OTHER

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