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Problem Manager Jobs in Florida (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL · On-site

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · On-site

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · Hybrid

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

DTCC

Problem Management Associate

Tampa, FL · Hybrid

$15 - $19.75/hr

Being a member of IT CSS WRAFT Delivery team, the Problem Management Associate plays a key role in overseeing the entire lifecycle of IT problems, from identification and investigation to ...

3B Staffing LLC

Project manager

Tallahassee, FL · On-site

Intermediate (Specialization in IT Change, Incident, and Problem Management) Position Overview The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our ...

3B Staffing LLC

Project manager

Tallahassee, FL · On-site

Intermediate (Specialization in IT Change, Incident, and Problem Management) Position Overview The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our ...

Solomon Page

Project Manager

Orlando, FL · On-site

$50 - $55/hr

Drive improvements across Incident, Problem, and Change Management processes. * Support major incident response activities, reviews, and corrective action tracking. * Provide executive-level project ...

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Problem Manager information

See Florida salary details

$20.9K

$45.9K

$86.3K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Florida is $45,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Florida?

For Problem Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Florida look for?

The top searched job categories for Problem Manager jobs in Florida are:

What cities in Florida are hiring for Problem Manager jobs?

Cities in Florida with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $45,902 per year, or $22.1 per hour.

Problem Support Manager

MicroTech

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.


Responsible for managing the lifecycle of all network infrastructure problems.  Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.  Responsible for performing trend analysis of incidents to prevent future incidents from happening.  Responsible for problem identification, recording, investigation and diagnosis.  Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.  Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.  Responsible for ensuring that all problems are properly resolved and closed.  Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.


  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA 
  • Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
  • Showcase leadership abilities by managing projects and teams.   
  • Be proficient in project management and have knowledge of security and compliance issues. 

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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