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Problem Manager Jobs in Florida (NOW HIRING)

Nuway Solutions

ServiceNow Developer

Juno Beach, FL · On-site

$52.75 - $72.50/hr

Experience with development and implementation of Service Now ITSM/Service Desk modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management ...

CYNET SYSTEMS

PL/SQL Developer

Orlando, FL · On-site

$50 - $55/hr

Exposure to ITSM processes including Incidents, Service Requests, Problem Management, and Change Management. * Exposure to root cause analysis. * Strong verbal and written communication skills.

Cynet Systems

PL/SQL Developer

Orlando, FL · On-site

$50 - $55/hr

Exposure to ITSM processes including Incidents, Service Requests, Problem Management, and Change Management. * Exposure to root cause analysis. * Strong verbal and written communication skills.

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Problem Manager information

See Florida salary details

$20.9K

$45.9K

$86.3K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Florida is $45,902.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in Florida?

For Problem Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in Florida look for?

The top searched job categories for Problem Manager jobs in Florida are:

What cities in Florida are hiring for Problem Manager jobs?

Cities in Florida with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $45,902 per year, or $22.1 per hour.

Technical Incident Commander

Brown & Brown, Inc.

Daytona Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Technical Incident Commander to join our growing team in Daytona Beach, FL or Plano, TX!
The Technical Incident Commander is accountable for driving the end-to-end management of major incidents across the enterprise, ensuring rapid containment, effective communication, and full resolution with minimal business impact. This role serves as the command center during high-severity events, coordinating technical teams, stakeholders, and executive audiences with clarity and composure.
The Technical Incident Commander operates at the intersection of technical depth and operational excellence, setting the standard for how the organization responds to, learns from, and prevents critical service disruptions.
How You Will Contribute:
  • Lead the command and control of all Severity 1 and Severity 2 incidents, ensuring structured response, clear ownership, and rapid resolution across technical and business teams.
  • Drive real-time coordination across resolver groups, engineering teams, and service owners during active incidents, maintaining momentum and eliminating blockers.
  • Own stakeholder and executive communications during major incidents, providing timely, accurate, and audience-appropriate updates throughout the incident lifecycle.
  • Facilitate post-incident reviews and ensure high-quality root cause analysis, driving action items to completion to prevent recurrence.
  • Define, maintain, and continuously improve incident management processes, playbooks, and escalation frameworks.
  • Track and report on incident metrics including MTTR, MTTA, recurrence rates, and SLA adherence, using data to drive systemic improvements.
  • Partner with Problem Management to ensure incidents with systemic patterns are transitioned into formal problem records and resolved at the root cause level.
  • Champion a culture of blameless incident response and continuous learning across all technology teams.
  • Mentor and develop incident management capabilities across the broader operations team, building organizational resilience and response maturity.
  • Collaborate with Engineering, Infrastructure, and Application teams to ensure services are designed with operational supportability and recovery in mind.

Skills & Experience to be Successful:
  • 5-8+ years of experience in IT Operations, Incident Management, or Site Reliability with direct ownership of major incident responses.
  • Demonstrated ability to lead high-pressure, ambiguous situations with calm, decisiveness, and structured thinking.
  • Deep understanding of ITIL incident and problem management practices; ITIL certification preferred.
  • Strong technical fluency across infrastructure, cloud, networking, and application layers sufficient to facilitate and challenge technical teams during incidents.
  • Exceptional written and verbal communication skills with experience crafting executive-level incident communications under time pressure.
  • Experience building or maturing incident management programs, including tooling, process design, and training.
  • Familiarity with observability and monitoring tooling (e.g., Dynatrace, Datadog, PagerDuty, Splunk, ServiceNow) and how they support incident detection and response.
  • Ability to influence without authority across engineering, operations, and business stakeholder groups.
  • Data-driven approach to identifying patterns, prioritizing improvements, and measuring the impact of operational changes.

Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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