ZipRecruiter

Log In

1

Problem Manager Jobs in Jacksonville, FL (NOW HIRING)

next page

Showing results 1-20

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Jacksonville, FL

Problem Manager information

See Jacksonville, FL salary details

$25.9K

$56.9K

$107K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Jacksonville, FL is $56,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Jacksonville, FL look for?

The top searched job categories for Problem Manager jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Problem Manager jobs?

Cities near Jacksonville, FL with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Jacksonville, FL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $56,914 per year, or $27.4 per hour.

Information Technology_USA - USA_System Administrator

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 20 days ago

Job description

2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Michelle Lee
Location: Seattle, WA
Duration: 6 months
skill id: 10662854
Competencies: 10+ years experience required
Incident Management
Key Responsibilities
Major Incident Management
Act as the lead for major incidents, ensuring timely escalation and resolution.
Facilitate and manage war room sessions involving all required responder groups.
Drive incident resolution by coordinating technical teams and tracking action items.
Ensure incidents are managed in compliance with service level agreements (SLAs).
Manage internal and external incident communications, including status updates and impact reporting.
Technical Resolver Groups
Collaborate with technical resolver groups to:
Diagnose incidents
Identify root causes
Provide solutions or temporary workarounds
Service Desk Coordination
Ensure the Service Desk performs:
Accurate initial incident logging
Timely customer updates throughout the incident lifecycle
Problem Management
Partner with the Problem Manager to:
Lead Root Cause Analysis (RCA) following major incidents
Document findings and corrective actions
Support continuous service improvement initiatives
Business Stakeholder Engagement
Work with business stakeholders to:
Validate business impact
Confirm service restoration
Communicate resolution outcomes and next steps, Project Code :

Apply