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Problem Manager Jobs in Jacksonville, FL (NOW HIRING)

Maryland Management

Community Manager

Jacksonville, FL · On-site

$60 - $80/hr

Strong communication and problem solving skills Benefits * 100 percent company-paid health care ... Maryland Management contributes 25% of what you withhold, up to 6% of your annual income * Company ...

Maryland Management

Community Manager

Jacksonville, FL · On-site

Strong communication and problem solving skills Benefits * 100 percent company-paid health care ... Maryland Management contributes 25% of what you withhold, up to 6% of your annual income * Company ...

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Problem Manager information

See Jacksonville, FL salary details

$25.9K

$56.9K

$107K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Jacksonville, FL is $56,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Jacksonville, FL look for?

The top searched job categories for Problem Manager jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Problem Manager jobs?

Cities near Jacksonville, FL with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Jacksonville, FL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $56,914 per year, or $27.4 per hour.

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 23 days ago

Job description

Role Descriptions: Job responsibilitiesProvides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firms systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication| and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident| problem| and change management in support of full stack technology systems| applications| or infrastructureMonitors trading application stack and critical batch processing to ensure operational stabilityEngages regularly with business client services| infrastructure| and other stakeholders of supported applicationsResolves day-to-day issues impacting the application stack| acting as the first point of contact for Technology and BusinessCreates| continuously improves| and maintains real-time monitoring dashboards for system operability and performanceManages the on-boarding of new businesses| clients| and applications to the teams portfolioSupport on late night and weekends shifts on rotational basis
Essential Skills: 3 years of experience or equivalent expertise troubleshooting| resolving| and maintaining information technology servicesDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkUndergraduate degree in a numerate subject (e.g. mathematics| engineering| computing science)Experience with Control M and Autosys SchedulerExperience developing and supporting applications built on Python| Java| or .NET frameworkExperience with relational databases and ability to write complex SQL queriesExperience working with UNIXLinux platforms - Red Hat Enterprise Linux (RHEL)Proficiency with incident and problem management best practices including resource coordination| stakeholder communication| root cause analysis| and incident post mortems
Desirable Skills:
Plano TX
70-75
Skills: Digital : Python~Unix Shell Scripting and text processing tools~Core Java
Experience Required: 8-10, Project Code :

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