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Problem Manager Jobs in Jacksonville, FL (NOW HIRING)

Rose Valley Management

Community Manager

Jacksonville, FL · On-site

$60 - $80/hr

Rose Valley Management is looking to hire a Community Manager! JOB SUMMARY: You will interact with ... Excellent problem solving, multitasking, listening, and deductive reasoning skills. * Ability to ...

Scenthound

General Manager

Fleming Island, FL · On-site

$45K - $65K/yr

A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations ...

briggsequipment

Manager, Service

Jacksonville, FL

Serve as liaison between the Company, its customers, and manufacturers, in problem resolution while maintaining profitability * Manage and maintain a fleet of road service and delivery vehicles for ...

Volto USA

L2 Tech support

Jacksonville, FL · On-site

$50 - $55/hr

Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool?Experience of working within SLAs and ITIL processes?Effective written and verbal ...

Physicians Group Services

Office Manager

FL · On-site

Office Manager Location: Coastal Health Join Our Team at Coastal Health! Coastal Health is seeking ... Strong leadership, organizational, and problem-solving skills. * Excellent interpersonal and ...

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Problem Manager information

See Jacksonville, FL salary details

$25.9K

$56.9K

$107K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Jacksonville, FL is $56,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $77,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Jacksonville, FL look for?

The top searched job categories for Problem Manager jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Problem Manager jobs?

Cities near Jacksonville, FL with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Jacksonville, FL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $56,914 per year, or $27.4 per hour.

Information Technology_USA - USA_Consultant

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Re-posted 6 days ago

Job description

2 Candidate Submittal Slots, New High Level Policy
$XX - $XX
MSP Owner: Rob Finton
Location: Rochester NY (Zip 14624) - 100% Onsite
Duration: 6 months
skill id: 10805194
Competencies: 8+ years experience required
Digital : SAP BASIS - HANA
Role Description:
Incident Management:
• Monitor and Resolve Application Issues/Bug Fixes
• Prioritize and assign Incidents based on Business Impact
Problem Management
• Investigate recurring issues and bring Permanent resolution
• Do the 5-Why Root Cause Analysis
Performance Optimization
• Application Stability/Enhancements
• Migrations and Upgrades
Change and Knowledge Management
• Maintain Knowledge repository documents
• Schedule meetings with team to share knowledge
• Analysis of functional / technical requirements
• Identify key areas and perform Proof Of Concept(s) if required
• Define Technical Architecture and create detailed technical design specifications including Service specifications, Class Diagrams, Sequence Diagram, Data Models
• Define the projects technical architecture
• Define implementation / deployment model
• Define project/program specific design pattern, guidelines and checklist
• Review and approve the low level design produced by team
• Ensure that the project development does not deviate from the agreed architecture principles
• Must have worked on end-to-end from requirements till implementation in large engagements.
• Must have experience in Development and Support Projects.
• Must have experience in modeling using one of the available tools
Essential Skills:
• Provided SAP Basis Administration support, performance monitoring, problem analysis & resolution, and troubleshooting
• Perform core Basis functions (e.g., System Refresh, support packs, kernel upgrades, OS Patching,transports, DR drills)
• Applying correction instruction through SNOTE
• Configured STRUST and STRUSTSSO2. Imported and exported certificates between ABAP/ JAVA stack with third party interfaces
• Setting up TMS for SAP-landscape and troubleshooting transport related issues
• SAP Client Maintenance (client export & import, client creation, change client specific settings, RFC destinations, Logon Groups, Ports and Partner profile maintenance)
• Workflow setup, qRFC, tRFC, outbound, Inbound IDOC Queue maintenance
• Background job and Spool Administration
• Basic Knowledge on Support portal raising SRs and OSS messages.
• Experience in SAP HANA, OS/DB Migrations and Cloud
• Research and implement solutions for Basis functionality in performance monitoring and tuning.
• Contribute to the architecture design of the SAP systems.
• Cloud ALM Implementation.
• Provide application functional support in integrating SAP and non-SAP systems using ALE, IDOC, XI and other integration technologies.
• Set up and maintain SAP-routers
• Worked on RISE model
Good-to-Have
• SAP BASIS certifications
• SAP BASIS Migration and implementation experience on S4HANA
Behavior
• Flexible
• Excellent communication skills
• Continuous learning attitude
• Team worker
• Meticulous
• Able to carry out several assignments at the same time, Project Code :

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