Mission: Ensure operational continuity of NA Print Services, acting as service liaison and operational analyst.
Key Activities: - Act as primary interface with EUS Director and project related activities supporting print capabilities, large project initiatives, and print operational troubleshooting - Manage lifecycle of Print devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
- Escalate and follow-up on system/application issues (coverage, in-building connectivity)
ย - Analyze print type usage usage, identify overages, propose optimization actions
ย - Assist large-scale Printand facilities initiatives (deployment, recycling, migration)
ย - Contribute to process improvement and cost savings initiatives
ย - Ensure rapid reaction and autonomy in dealing with infrastructure or cloud service issues Required Competencies:
ย - Excellent knowledge of Print technology, Print mechanics, contract lifecycle, and operational support of all print technology
- Technical understanding of Print technology set up configuration (on prem / cloud print services)
ย - Proficiency in ServiceNow or equivalent ITSM solutions
Qualifications & Background:ย
- Minimum AS +3 (e.g. Print, IT degree)ย
- Strong understanding of the Print industry (operator processes, contract structures, mobile lifecycle management)
- Good IT culture (ticketing tools, databases, data visualization)
Deliverables:
- Operational KPI tracking (response times, resolution, savings)ย
- On-demand incident/escalation reportsย
#LI-BH1ย
#LI-ONSITEย
Education:Associate (AA, AS...)Employment Type: FULL_TIME