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Pre Service Representative Jobs (NOW HIRING)

City of Covina

Police Officer Pre-Service

Covina, CA

$92K - $120K/yr

The Covina Police Department is currently accepting applications for Pre-Service Police Officer ... Establishes positive working relationships with representatives of community organizations, state ...

City of Covina, CA

Police Officer Pre-Service

Covina, CA · On-site

$92K - $120K/yr

The Covina Police Department is currently accepting applications for Pre-Service Police Officer ... Establishes positive working relationships with representatives of community organizations, state ...

Adventist Health

Pre-Services Representative

Roseville, CA · On-site

$24.03 - $30.91/hr

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed ... Pre-registers patient, verifies insurance eligibility and benefits, and identifies those services ...

Adventist Health

Pre-Services Representative

Roseville, CA · On-site

$18.25 - $23.25/hr

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed ... Pre-registers patient, verifies insurance eligibility and benefits, and identifies those services ...

Adventist Health

Pre-Services Representative

Roseville, CA · On-site

$18.25 - $23.25/hr

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed ... Pre-registers patient, verifies insurance eligibility and benefits, and identifies those services ...

Adventist Health

Pre-Services Representative

Roseville, CA · On-site

$24.03 - $30.91/hr

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed ... Pre-registers patient, verifies insurance eligibility and benefits, and identifies those services ...

Albany Med

Pre-Service Specialist I

Albany, NY · On-site

$46K - $60K/yr

Represents AMC and supports the ideals and principles of their department, the Practice, the ... Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability ...

Albanymed

Pre-Service Specialist I

Broadway, VA · On-site

$46K - $60K/yr

Represents AMC and supports the ideals and principles of their department, the Practice, the ... Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability ...

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How much do pre service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for pre service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Pre Service Representative position, and why are they important?

To excel as a Pre Service Representative, you should possess strong communication skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with scheduling software, healthcare information systems, and insurance verification tools is frequently required. Exceptional organizational skills, a positive attitude, and the ability to multitask are important soft skills that set candidates apart. These abilities ensure accurate patient pre-admission processes, smooth interactions with clients, and reliable support within healthcare or service-oriented organizations.

What are some typical daily responsibilities for a Pre Service Representative?

As a Pre Service Representative, your daily responsibilities often include verifying patient information and insurance coverage, scheduling appointments, and obtaining pre-authorizations for procedures or services. You will be expected to communicate with patients, healthcare providers, and insurance companies to ensure all necessary documentation and approvals are in place before services are rendered. Attention to detail and the ability to manage multiple tasks efficiently are crucial, as this role is critical in preventing delays or issues in patient care. In many workplaces, you'll be part of a collaborative team that helps streamline the patient intake process and supports both administrative and clinical staff.

What is a Pre Service Representative job?

A Pre Service Representative is responsible for verifying patient information, insurance coverage, and pre-authorizations before medical services are provided. They communicate with patients, healthcare providers, and insurance companies to ensure all necessary approvals and documentation are secured. This role helps prevent billing issues, reduces claim denials, and enhances patient experience by ensuring a smooth registration and scheduling process. Strong attention to detail and customer service skills are essential for success in this position.

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Pre Service Representative jobs near you
Infographic showing various Pre Service Representative job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.
System Director, Authorization Management & Pre-Service

System Director, Authorization Management & Pre-Service

Norton Healthcare

Louisville, KY • On-site

Full-time

Posted 14 days ago

Norton Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

251st of 870 rated healthcare providers

Job description

Responsibilities
The System Director Authorization Management & Pre-Service leads and manages a team composed primarily of denial nurses, utilization review nurses (RN, LPN), pre-service and insurance verification representatives. This team develops processes for prospective, concurrent and retrospective utilization review. They provide timely notification of admission to third party payors and managed care companies. The team works closely with the hospital-based care managers and clinical offices to provide clinically accurate, timely and meaningful clinical reviews to payors in order to obtain authorizations. The System Director Authorization Management & Pre-Service collaborates with staff external to the organization (payors), as well as members of the Norton Healthcare team (Patient Financial Services, Registration, Norton Medical Group, Health Information Management, and Care Management). As a key leader in Norton Healthcare's Improvement Network, the System Director Authorization Management & Pre-Service, will coach and facilitate this team in performance improvement initiatives, to ensure high quality outcomes and exceptional patient care. Tracking, trending and reporting key financials (lost revenue due to denials) is required. The System Director Authorization Management & Pre-Service provides guidance to staff on preventing and appealing denials and educates on medical necessity criteria such as InterQual and/or Milliman Care Guidelines. This position also leads and develops processes for securing outpatient authorizations. The team works closely with clinic offices and provides and obtains accurate, timely authorizations from payors.
Key Accountabilities:
  • Assists staff to ensure proper hospital &payor authorization requirements are met. Maintains current organized databases regarding payor requirements, reviews, contacts, decisions and appeals. Is knowledgeable of managed care contracts, government payment methodologies and coverage guidelines.
  • Provides annual performance evaluations for direct reports & provides feedback to other system leaders as requested. Evaluates annual employee engagement results and works with teams to establish action plans to ensure workforce concerns are being addressed. Mentors & coaches team as needed to ensure that members have the right tools and training to deliver on expected goals and quality patient care.
  • Identifies and coordinates improvement opportunities and leads formal groups to identify processes to reduce insurance denials/loss of revenue. Continually assesses the insurance authorization process for opportunities to streamline and eliminates duplication of work. Collaborates with staff & eaders in other departments (both external and internal to NHC). Provides appropriate feedback to the staff as needed regarding payor guideline changes.
  • Responsible for achieving annual department performance metrics developed by system leadership, and the management of financial resources to meet and exceed the expected budget (efficient utilization review).
  • Demonstrates critical thinking, problem solving and prioritization skills. Uses positive communication techniques, is skilled in empathizing, listening and supporting while maintaining strict professional boundaries. Manages the department by leading as a role model. The leader holds themselves accountable to the same performance expectations as those reporting to them.

Qualifications
Required:
  • Five (5) years of management experience in care management & care coordination setting and/or clinical experience.
  • Bachelor Degree
  • Registered Nurse

Desired:
  • Master Degree
  • Certified Case Manager OR Certified Professional in Denial & Appeal Management

What Norton Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Norton Healthcare logo

About Norton Healthcare

Sourced by ZipRecruiter

Norton Healthcare is a not-for-profit hospital and health care system and is Louisville's second largest employer, with more than 18,000 employees, over 1,700 employed medical providers and approximately 2,000 total physicians on its medical staff. The system includes six hospitals (five in Louisville and one in Madison, Indiana) with 1,993 licensed beds, eight outpatient centers, 18 Norton Immediate Care Centers, eight Norton Prompt Care at Walgreens clinics and an expanded telehealth program. It provides care at more than 340 locations throughout Kentucky and Southern Indiana.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1988

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