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Pre Service Representative Jobs (NOW HIRING)

Albany Med

Pre-Service Specialist I

Albany, NY · On-site

$46K - $60K/yr

Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Pre-Service Specialist I ... Represents AMC and supports the ideals and principles of their department, the Practice, the ...

Albanymed

Pre-Service Specialist I

Broadway, VA · On-site

$46K - $60K/yr

Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Pre-Service Specialist I ... Represents AMC and supports the ideals and principles of their department, the Practice, the ...

Albanymed

Pre-Service Specialist I

Broadway, VA · On-site

$46K - $60K/yr

Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Pre-Service Specialist I ... Represents AMC and supports the ideals and principles of their department, the Practice, the ...

Albanymed

Pre-Service Specialist I

Broadway, VA · On-site

$46K - $60K/yr

Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Pre-Service Specialist I ... Represents AMC and supports the ideals and principles of their department, the Practice, the ...

Albanymed

Pre-Service Specialist I

Broadway, VA · On-site

$46K - $60K/yr

Represents AMC and supports the ideals and principles of their department, the Practice, the ... Excellent customer service skills. * Ability to multi-task in a high patient volume unit. * Ability ...

City of Covina

Police Officer Pre-Service

Covina, CA

$96K - $125K/yr

The Covina Police Department is currently accepting applications for Pre-Service Police Officer ... Establishes positive working relationships with representatives of community organizations, state ...

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How much do pre service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for pre service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a pre service representative?

A Pre Service Representative is responsible for verifying patient information, insurance coverage, and pre-authorizations before medical services are provided. They communicate with patients, healthcare providers, and insurance companies to ensure all necessary approvals and documentation are secured. This role helps prevent billing issues, reduces claim denials, and enhances patient experience by ensuring a smooth registration and scheduling process. Strong attention to detail and customer service skills are essential for success in this position.

What are some typical daily responsibilities for a pre service representative?

As a Pre Service Representative, your daily responsibilities often include verifying patient information and insurance coverage, scheduling appointments, and obtaining pre-authorizations for procedures or services. You will be expected to communicate with patients, healthcare providers, and insurance companies to ensure all necessary documentation and approvals are in place before services are rendered. Attention to detail and the ability to manage multiple tasks efficiently are crucial, as this role is critical in preventing delays or issues in patient care. In many workplaces, you'll be part of a collaborative team that helps streamline the patient intake process and supports both administrative and clinical staff.

What are the key skills and qualifications needed to thrive in the pre service representative position, and why are they important?

To excel as a Pre Service Representative, you should possess strong communication skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with scheduling software, healthcare information systems, and insurance verification tools is frequently required. Exceptional organizational skills, a positive attitude, and the ability to multitask are important soft skills that set candidates apart. These abilities ensure accurate patient pre-admission processes, smooth interactions with clients, and reliable support within healthcare or service-oriented organizations.

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Pre Service Representative jobs near you
Infographic showing various Pre Service Representative job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Pre-Service Specialist (Patient Access)

Saratoga Hospital

Saratoga Springs, NY • On-site

$17.25 - $27.45/hr

Per diem

Re-posted 24 days ago

Saratoga Hospital rating

7.3

Company rating: 7.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

348th of 1,060 rated hospitals

Job description

Summary of Position:
This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
The Pre-Service Specialist I (PSS) is responsible for answering scheduling phone calls and scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team. The PSS pre-registers patients, verifies insurance eligibility, informs patient of financial responsibility, and collects pre-service payments. The PSS works in a call center environment and provides exceptional service to patients, colleagues, and providers of Saratoga Hospital.
Primary Job Responsibilities
These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.
Pre-Service Specialist Responsibilities:
  • Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team.
  • Pre-registers patients and verifies insurance eligibility.
  • Informs patient of financial responsibility and collects pre-service.
  • Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs.
  • Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.
  • Meets established job performance standards for position.
  • Cross-trained in Operator Responsibilities, provides support as needed including:
  • Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.
  • Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.

Minimum Qualifications:
Education, Training & Experience
  • Associates degree preferred or comparable experience
  • Experience working in a medical office or hospital patient access or customer service setting
  • Medical terminology understanding
  • Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs

Certifications / Licensure
  • CHAA (Certified Healthcare Access Associate) Certification Preferred

Salary Range: $17.25 - $27.45
Pay Grade: 17
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

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