Pos Support Manager Jobs in Raleigh, NC (NOW HIRING)

Toshiba Global Commerce Solutions is seeking a Senior Software Test Engineer to support enterprise retail and POS solutions. This is a senior role that requires strong technical judgment, customer-facing communication, and the ability to lead quality efforts across complex environments. 

This role will lead customer-facing QA activities for assigned programs, including test strategy, customer lab validation, issue triage, defect quality, release readiness, and deployment support. The ideal candidate can work directly with customers and internal stakeholders, diagnose complex issues across software, configuration, integrations, hardware, and environments, and translate ambiguous problems into clear, actionable test plans. 

The role is expected to raise the quality bar by establishing clear standards, creating reusable test assets and handoff guidance, and enabling distributed QA teams to execute consistently across geographies. 

Required Qualifications 

• 8+ years of software testing experience, including 5+ years in POS or enterprise transaction systems. 

• Extensive customer-facing experience supporting testing, UAT, deployments, upgrades, issue triage, and production readiness. 

• Strong troubleshooting and analytical skills with the ability to diagnose complex issues across software, configuration, integration, hardware, data, and environments. 

• Experience with SQL, REST APIs, log analysis, distributed systems, and system configuration analysis. 

• Proven ability to lead QA activities across cross-functional and distributed teams without direct authority. 

• Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts. 

• Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, or expected behavior issues. 

• Excellent communication, stakeholder management, and problem-solving skills, with the ability to influence decisions in complex situations. 

Preferred Qualifications 

• Knowledge of POS peripherals, payment processing, loyalty, promotions, retail workflows, and enterprise store operations. 

• Familiarity with cloud technologies, CI/CD pipelines, microservices architectures, and modern release practices. 

• Experience working with globally distributed QA teams. 

• Experience defining QA playbooks, reusable assets, release readiness templates, or customer certification processes. 

• Experience supporting enterprise customer escalations, go-live readiness, and complex deployment programs. 

• Experience with test management tools, defect tracking systems, and quality metrics reporting. 

Key Responsibilities 

• Lead end-to-end QA activities for enterprise POS solutions, including functional, integration, regression, upgrade, and UAT testing, as well as test strategy, scope, risks, dependencies, and go/no-go readiness recommendations. 

• Serve as the primary QA contact for customer programs, managing customer testing, lab validation, deployment readiness, issue triage, and stakeholder alignment across internal and customer teams. 

• Translate customer workflows, business requirements, and deployment risks into actionable test plans, validation strategies, and readiness assessments. 

• Troubleshoot and diagnose complex issues across software, configuration, integration, data, hardware, and environments using logs, APIs, databases, system configurations, and POS device behavior. 

• Validate customer-reported issues and ensure defects are actionable by confirming reproducibility, expected behavior, configuration context, logs, test evidence, and business impact before Development engagement. 

• Establish and maintain parity between customer and internal lab environments, including POS devices and system configurations. 

• Define and uphold QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, RCA, and customer acceptance. 

• Create and review test plans, execution guidance, readiness assessments, and handoff packages to enable consistent execution across distributed QA teams. 

• Drive defect prevention, RCA, and continuous quality improvements based on defect trends, test evidence, and customer feedback. 

• Communicate test progress, risks, issues, and readiness clearly to technical and non-technical stakeholders. 

 Key Success Factors 

• Accurate and efficient issue diagnosis in customer and lab environments. 

• Strong customer relationships and stakeholder trust. 

• Clear, evidence-based communication of risks and readiness for testing, deployments, and releases. 

• High-quality test planning, execution, defect validation, and RCA leading to defect prevention. 

• Consistent QA standards and effective handoff across distributed teams. 

• Reduction of repeat issues through continuous improvement and reusable quality practices. 

• Successful delivery of customer implementations, upgrades, and production readiness outcomes. 

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)