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Police Communications Operator Jobs in Florida (NOW HIRING)

Unf

Police Communications Operator

Jacksonville, FL · On-site

$17.53/hr

Department University Police Department Compensation $17.53 Hourly General Description / Primary Purpose The Police Communications Operator (PCO) provides critical non-sworn support services to law ...

City of St. Cloud, FL

Communication Operator

Saint Cloud, FL · On-site

$22.81 - $31.49/hr

  • Medical

  • Dental

  • Life

  • PTO

POLICE-COMMUNICATIONS Opening Date: 02/25/2026 Closing Date: Continuous FLSA: Non-Exempt Description Now Hiring : Communications Operator Are you calm under pressure, service-driven, and ready to ...

City of St. Cloud

Communication Operator

Saint Cloud, FL

$22.80 - $84/hr

The Police Department is seeking dedicated Communications Operators to join our Emergency Services System team. This critical role is responsible for receiving and transmitting messages, coordinating ...

City of Opa Locka

Police Major

Opa Locka, FL · On-site

$90K/yr

Considerable knowledge of departmental operating procedures and limitations upon departmental ... Frequently required to read and/or present documents, write or use keyboard to communicate through ...

City of Melbourne, FL

Police Officer

Melbourne, FL · On-site

$27.91 - $42.48/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Duties are performed in accordance with departmental orders, standard operating procedures ... Demonstrates effective communication skills in court and other formal settings. MARGINAL FUNCTIONS

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Police Communications Operator information

See Florida salary details

$25K

$41.2K

$53.8K

How much do police communications operator jobs pay per year?

As of Aug 20, 2026, the average yearly pay for police communications operator in Florida is $41,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $46,300.00 per year, depending on experience, location, and employer.

What is a police communications operator?

Police Communications Operators, also known as dispatchers, are professionals responsible for receiving and processing emergency and non-emergency calls for police assistance. They gather critical information from callers, relay details to officers in the field, and coordinate the appropriate response using radio, telephone, and computer systems. These operators play a vital role in public safety by ensuring that help is dispatched quickly and efficiently, often remaining calm under pressure and multitasking in fast-paced environments.

What does a police communications operator do?

As a police communications operator, you manage a police department’s response logistics by answering 911 calls, determining whether or not a situation is an emergency, and functioning as a dispatcher for the department. Most police communications operators categorize and monitor calls, decide which police officers to contact about each issue, and help deliver important information like license plate numbers and warrant statuses. Some duties and responsibilities vary based on the department, but answering phones is a consistent part of this job. Police communications dispatchers are also known as communications officers and 911 dispatchers, but should not be confused with general 911 operators who also work with fire, medical, and other emergency services.

What skills and qualifications are needed to thrive as a police communications operator?

To thrive as a Police Communications Operator, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent, with additional specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and 911 call handling software is required. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this position. These skills and qualities are essential for ensuring accurate, timely dispatching of emergency services and maintaining public safety in high-pressure environments.

How does a police communications operator handle high-stress situations, and what support is available?

Police Communications Operators frequently manage urgent and high-pressure scenarios, such as dispatching officers to emergencies or handling multiple calls simultaneously. To navigate these challenges, operators receive extensive training in stress management, effective communication, and crisis protocols. Team members often work closely together in a supportive environment, with supervisors and colleagues providing guidance and backup when necessary. Many agencies also offer access to counseling services and peer support programs to help operators maintain their well-being.

What is the difference between Police Communications Operator vs Emergency Dispatcher?

AspectPolice Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication training, certificationsHigh school diploma, emergency communication training, certifications
Work EnvironmentPolice stations, dispatch centersEmergency call centers, dispatch hubs
Employer & IndustryLaw enforcement agenciesPublic safety agencies, emergency services
Search & Comparison IntentSimilar roles, communication dutiesEmergency response coordination

Both Police Communications Operators and Emergency Dispatchers handle emergency calls and coordinate responses. While their roles overlap in communication and certification requirements, Police Communications Operators typically work within police stations focusing on law enforcement support, whereas Emergency Dispatchers may serve broader emergency services like fire and medical. Understanding these differences helps job seekers identify the right career path in public safety communication roles.

Where do police communications operators make the most money?

Police communications operators tend to earn higher salaries in regions with larger populations and higher costs of living, such as major metropolitan areas. States or cities with higher budgets for public safety often offer increased pay, especially for experienced operators with specialized skills or certifications. Salary levels can also vary based on department size and funding.
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Police Communications Operator jobs near you
Infographic showing various Police Communications Operator job openings in Florida as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,193 per year, or $19.8 per hour.

Police Communications Operator I

Florida Gulf Coast University

Fort Myers, FL • On-site

$43K/yr

Full-time

Posted 10 days ago

Job description

Job Summary
The Police Communications Operator I operates telephone, radio, and computer systems for computerized radio dispatching, ensuring the safety of officers and the university community. Provides assistance to callers and walk-ins regarding emergencies, found/lost property, parking concerns, and other safety-related issues.
FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.
Job Description
Typical duties include but are not limited to:
  • Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
  • Inputs and transmits call information using the communications and dispatch systems.
  • Contacts appropriate parties to notify of complaints and/or actions required.
  • Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
  • Monitors the field position and activities of department personnel.
  • Transmits requests for emergency services and retrieves various data and records.
  • Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
  • Monitors alarm systems and notifies personnel upon activation.
  • Prepares various logs, reports and forms.

Other Duties:
  • Performs other job-related duties as assigned.

Additional Job Description
Required Qualifications:
  • This position requires a high school diploma and two years of full-time experience directly related to the job functions.
  • Relevant full-time experience using computer systems for entering, updating, and retrieving information.
  • State NCIC/FCIC certification or ability to obtain within three months of employment.
  • Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
  • Valid driver's license.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:
  • Experience with 911, police, fire, or emergency medical dispatch.

Knowledge, Skills & Abilities:
  • Proven ability to think strategically and approach challenges with creativity.
  • Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
  • Strong interpersonal skills and experience working effectively across teams.
  • Knowledge of local, state, and federal communication laws.
  • Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
  • Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
  • General knowledge of transit policies and procedures pertaining to the university.
  • Knowledge of fire and intrusion alarm monitoring systems and operations.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
  • Ability to operate personal computers with proficiency and learn new applications and systems.
  • Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
  • Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
  • Ability to function effectively in high stress emergency situations.
  • Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
  • Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
  • Ability to exercise flexibility, good judgment, and discretion.
  • Ability to work evenings, nights and weekends as necessary.

Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
  • Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
  • Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
  • Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

**Special Instructions to Applicants**
There will be a written exam for qualified applicants. Eligible candidates will be contacted via email with further details.
Police Communications Operator I - new hires start at $19.75/hour ($41,250 annual).
After successful completion of training/probation, will be reclassified to Police Communications Operator II with a 5% increase, at $20.75/hour ($43,326.00 annual).
FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

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