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Police Communications Operator Jobs in Florida (NOW HIRING)

Unf

Police Communications Operator

Jacksonville, FL

$17.53/hr

Department University Police Department Compensation $17.53 Hourly General Description / Primary Purpose The Police Communications Operator (PCO) provides critical non-sworn support services to law ...

City of St. Cloud

Communication Operator

Saint Cloud, FL · On-site

$22.80 - $84/hr

The Police Department is seeking dedicated Communications Operators to join our Emergency Services System team. This critical role is responsible for receiving and transmitting messages, coordinating ...

City of Titusville

Police Officer

Titusville, FL · On-site

$57K - $94K/yr

Communication and Comprehension: Ability to understand and follow complex oral and written ... SPECIAL REQUIREMENTS Possession of a valid Florida operator's driver's license without restrictions ...

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Police Communications Operator information

See Florida salary details

$25K

$41.2K

$53.8K

How much do police communications operator jobs pay per year?

As of Aug 22, 2026, the average yearly pay for police communications operator in Florida is $41,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $46,300.00 per year, depending on experience, location, and employer.

What is a police communications operator?

Police Communications Operators, also known as dispatchers, are professionals responsible for receiving and processing emergency and non-emergency calls for police assistance. They gather critical information from callers, relay details to officers in the field, and coordinate the appropriate response using radio, telephone, and computer systems. These operators play a vital role in public safety by ensuring that help is dispatched quickly and efficiently, often remaining calm under pressure and multitasking in fast-paced environments.

What does a police communications operator do?

As a police communications operator, you manage a police department’s response logistics by answering 911 calls, determining whether or not a situation is an emergency, and functioning as a dispatcher for the department. Most police communications operators categorize and monitor calls, decide which police officers to contact about each issue, and help deliver important information like license plate numbers and warrant statuses. Some duties and responsibilities vary based on the department, but answering phones is a consistent part of this job. Police communications dispatchers are also known as communications officers and 911 dispatchers, but should not be confused with general 911 operators who also work with fire, medical, and other emergency services.

What skills and qualifications are needed to thrive as a police communications operator?

To thrive as a Police Communications Operator, you need strong multitasking abilities, attention to detail, and typically a high school diploma or equivalent, with additional specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and 911 call handling software is required. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this position. These skills and qualities are essential for ensuring accurate, timely dispatching of emergency services and maintaining public safety in high-pressure environments.

How does a police communications operator handle high-stress situations, and what support is available?

Police Communications Operators frequently manage urgent and high-pressure scenarios, such as dispatching officers to emergencies or handling multiple calls simultaneously. To navigate these challenges, operators receive extensive training in stress management, effective communication, and crisis protocols. Team members often work closely together in a supportive environment, with supervisors and colleagues providing guidance and backup when necessary. Many agencies also offer access to counseling services and peer support programs to help operators maintain their well-being.

What is the difference between Police Communications Operator vs Emergency Dispatcher?

AspectPolice Communications OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, communication training, certificationsHigh school diploma, emergency communication training, certifications
Work EnvironmentPolice stations, dispatch centersEmergency call centers, dispatch hubs
Employer & IndustryLaw enforcement agenciesPublic safety agencies, emergency services
Search & Comparison IntentSimilar roles, communication dutiesEmergency response coordination

Both Police Communications Operators and Emergency Dispatchers handle emergency calls and coordinate responses. While their roles overlap in communication and certification requirements, Police Communications Operators typically work within police stations focusing on law enforcement support, whereas Emergency Dispatchers may serve broader emergency services like fire and medical. Understanding these differences helps job seekers identify the right career path in public safety communication roles.

Where do police communications operators make the most money?

Police communications operators tend to earn higher salaries in regions with larger populations and higher costs of living, such as major metropolitan areas. States or cities with higher budgets for public safety often offer increased pay, especially for experienced operators with specialized skills or certifications. Salary levels can also vary based on department size and funding.
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Police Communications Operator jobs near you
Infographic showing various Police Communications Operator job openings in Florida as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,193 per year, or $19.8 per hour.

Police Communications Operator

Unf

Jacksonville, FL

$17.53/hr

Full-time

Re-posted 6 days ago

Job description

Department

University Police Department

Compensation

$17.53 Hourly

General Description / Primary Purpose

The Police Communications Operator (PCO) provides critical non-sworn support services to law enforcement by ensuring the continuous, accurate, and secure operation of a Public Safety Communications Center. This role serves as a central point of contact for emergency and non-emergency communications, coordinating information between law enforcement officers, campus stakeholders, and external public safety agencies.
The position is responsible for operating and monitoring multiple communication, alarm, and information systems essential to officer safety, campus security, and effective law enforcement operations. The PCO plays a vital role during routine operations and emergency situations by receiving calls for service, dispatching resources, and maintaining situational awareness through real-time information management.

Job Functions

  • Operate and monitor police radio base stations, telephone systems, computer aided dispatch software, recording devices, and University alerting systems.

  • Receive, evaluate, prioritize, and dispatch emergency and non-emergency calls for service.

  • Operate FCIC/NCIC terminals to verify licenses, criminal history, and vehicle records.

  • Monitor fire alarm, burglar, and campus security systems and notify appropriate personnel.

  • Coordinate information with surrounding law enforcement agencies.

  • Support criminal and confidential investigations through accurate data handling.

  • Operate campus camera systems.

  • Serve as Police Department receptionist and provide information and referrals.

  • Implement emergency and special procedures, including off-site duty during declared emergencies.

Marginal Functions

  • Complete administrative documentation and logs.

  • Perform related duties as assigned.

Supervision Received

  • Works under regular supervision; routine duties are performed independently.

Department Requirements

  • Clear verbal and written communication skills.

  • Ability to work with sensitive and confidential information.

  • Proficiency with computers and multi-system monitoring.

  • Ability to follow written and verbal instructions.

  • Ability to occasionally move objects of approximately 40 lbs. or less.

  • Physical ability to respond during emergencies.

Required Qualifications

This position provides essential non-sworn support to law enforcement by operating a Public Safety Communications Center to ensure the safety of officers, facilities, and the campus community. The role centers on managing multiple communication and security systems, coordinating emergency and non-emergency responses, and serving as a critical information hub for police operations.

High school diploma and 1+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. State certification on NCIC/FCIC computer systems are required.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

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