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Platform Experience Associate Jobs (NOW HIRING)

Autocar Parts, LLC

Customer Experience Associate

Highland, IL · On-site

$15.25 - $20.25/hr

Working with multiple software's and platforms simultaneously. * Customer Service - Manages ... Competitive compensation that recognizes your skills, experience, and impact * Performance-based ...

GVW Group

Customer Experience Associate

Highland Park, IL · On-site

$16.75 - $22.50/hr

Working with multiple software's and platforms simultaneously. * Customer Service - Manages ... Competitive compensation that recognizes your skills, experience, and impact * Performance-based ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$20 - $22/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Comfortable learning and utilizing technology platforms, databases, and digital communication tools.

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Comfortable learning and utilizing technology platforms, databases, and digital communication tools.

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Comfortable learning and utilizing technology platforms, databases, and digital communication tools.

Placemakr

Guest Experience Associate

Atlanta, GA · On-site

$18.75/hr

... areas within our platform. They can enjoy remote-first work with the freedom to choose their ... Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an ...

Placemakr

Guest Experience Associate

San Antonio, TX · On-site

$17.50/hr

Guest Experience Associate At Placemakr, home meets hospitality. We've combined the best of ... areas within our platform. They can enjoy remote-first work with the freedom to choose their ...

Placemakr

Guest Experience Associate

Austin, TX · On-site

$14.50 - $17.75/hr

Guest Experience Associate At Placemakr, home meets hospitality. We've combined the best of ... areas within our platform. They can enjoy remote-first work with the freedom to choose their ...

Rockstar

Provider Experience Associate

New York, NY · On-site

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

Placemakr

Resident Experience Associate

Washington, DC · On-site

$22.50/hr

... platform. They can enjoy remote-first work with the freedom to choose their location - as long as ... Resident Experience Associates support multiple Placemakr communities and are adaptable team ...

Rockstar

Provider Experience Associate

New York, NY · On-site

$48K - $58K/yr

They are building a comprehensive, tech-enabled behavioral health platform to deliver superior ... About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to ...

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All JobsPlatform Experience Associate Jobs

Platform Experience Associate information

See salary details

$27K

$141.2K

$310.5K

How much do platform experience associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for platform experience associate in the United States is $141,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $212,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

More about Platform Experience Associate jobs
What cities are hiring for Platform Experience Associate jobs? Cities with the most Platform Experience Associate job openings:
What states have the most Platform Experience Associate jobs? States with the most job openings for Platform Experience Associate jobs include:
What job categories do people searching Platform Experience Associate jobs look for? The top searched job categories for Platform Experience Associate jobs are:
Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $141,209 per year, or $67.9 per hour.

Customer Experience Associate

Autocar Parts, LLC

Highland, IL • On-site

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 28 days ago

Job description

Description
At Autocar Parts, we fight for the customers' needs. We invest in and grow businesses that disrupt their industries by putting the customers' needs first. From big data to industrial manufacturing, we deliver tools that transform the work of the people that use them. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the customer. Dogged about finding efficiencies and eliminating waste. Standing arm in arm with the rest of the team until the job is done-and ready to do it again the next day, with a smile.
It is not easy to do things differently. But we do it-because we are passionate about improving our business and the lives of the people who use our tools.
Summary
This position is customer focused and deals with inbound call center, processing customer orders, resolving inquires on credits/returns/warranties by facilitating these requests through the appropriate channels
Key Outcomes
Customer Service is a critical role within our company. We depend on our Call Center employees to service our customers by delivering on our Autocar Trucks pledge of "always up". Building strong relationships with our customers and satisfaction that you have resolved their issue. Working through difficult situations with internal and external customers while maintaining a high level of customer service.
  • Customer satisfaction & retention
  • Order processing within 2 hours
  • Credit/Return/Warranties processed within 72 hours
  • Customer response time for calls & emails within 2 hours
  • Process freight claims through claim portal within 2 hours
  • Process improvement and simplified efficiencies in support of company and financial goals
  • Investigate, analyze, and process claims

Essential Duties & Responsibilities
  • Guide and process customer orders and inquiries in a fast-paced environment.
  • Communicate with customers via phone and email via case management.
  • Investigate and solve customer problems and find best possible solutions.
  • Help customers navigate our website and place orders online (Automated order entry).
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
  • Analyze and process all required paperwork related to refunds, returns, and warranties
  • Generate credit memos and replacement orders adding details into Enterprises Resource Planning (ERP) system for tracking and review purposes
  • Comply with changes in policies or renewals
  • Process freight claims through claim portal
  • Process warranty claims through supplier portal
  • Serve as liaison between supplier, customer, and internal departments to investigate claims, to ensure claims are resolved, process orders, returns, credits and warranties.

Required Education, Certification, Training:
  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree is strongly preferred.

Key Competencies
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Working with multiple software's and platforms simultaneously.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

What We Offer
  • Competitive compensation that recognizes your skills, experience, and impact
  • Performance-based annual bonuses that reward results and contributions
  • Comprehensive medical, dental, and vision coverage to support your well-being
  • 401(k) with a 4% company match to help you invest in your future
  • 8 paid company holidays to rest, recharge, and maintain work-life balance

To access the AI in Employment Decisions Notice please go to https://www.gvwgroup.com/AIDisclaimer
Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
Equal Employment Opportunity:
Autocar Parts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
Reasonable Accommodations (ADA Compliance): Autocar Parts complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.
To access the AI in Employment Decisions Notice please go to https://www.gvwgroup.com/AIDisclaimer

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