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$68

How much do physicians answering service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for physicians answering service in the United States is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Physicians Answering Service vs Medical Receptionist?

AspectPhysicians Answering ServiceMedical Receptionist
CredentialsMinimal; training in medical communicationHigh school diploma or equivalent; reception training
Work EnvironmentCall centers, remote or on-siteMedical offices, clinics
Employer & IndustryMedical practices, hospitals, healthcare providersMedical offices, clinics, outpatient facilities
Primary RoleHandle patient calls, relay messages, schedule appointmentsGreet patients, manage front desk, schedule appointments

Physicians Answering Service focuses on managing patient calls and communication for healthcare providers, often remotely, while Medical Receptionists handle in-person patient interactions and administrative tasks within medical offices. Both roles are essential in healthcare communication but differ in responsibilities and work settings.

What is a physicians answering service?

A physicians answering service is a specialized call center that handles phone calls on behalf of doctors, medical practices, or healthcare facilities, especially outside of regular office hours. These services ensure that patient calls are answered promptly, urgent messages are relayed to the appropriate medical professional, and non-urgent messages are documented for later follow-up. Physicians answering services help maintain patient communication, reduce missed calls, and allow healthcare providers to focus on patient care without interruptions.

What are the key skills and qualifications needed to thrive in a physicians answering service role, and why are they important?

To thrive in a Physicians Answering Service role, you need strong communication skills, attention to detail, and experience in medical terminology, often supported by a high school diploma or relevant customer service background. Familiarity with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Professionalism, empathy, and the ability to remain calm under pressure are vital soft skills for handling sensitive patient information and urgent calls. These skills ensure accurate message relay, patient confidentiality, and reliable support for healthcare providers outside of regular office hours.

How does a physicians answering service professional typically manage urgent calls after hours, and what challenges might they face?

Physicians Answering Service professionals are responsible for triaging and relaying urgent calls to the appropriate medical personnel, especially outside regular office hours. A key challenge is accurately assessing the urgency of each call while maintaining professionalism and patient confidentiality. They must remain calm under pressure, use clear communication, and follow strict protocols to ensure that critical information is promptly and correctly conveyed. Collaboration with on-call physicians and understanding medical terminology are essential for success in this role.
More about Physicians Answering Service jobs
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Physicians Answering Service jobs near you
Infographic showing various Physicians Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,444 per year, or $21.8 per hour.

Call Operations Specialist, Nights

Piedmont Healthcare Inc.

Athens, GA • On-site

$79K - $80K/yr

Full-time

Re-posted 13 days ago

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

378th of 887 rated healthcare providers

Job description

Overview

Experience the advantages of real career change  

Join Piedmont to move your career in the right direction. Stay for the diverse teams you'll love, a shared purpose, and schedule flexibility that frees you to live for what matters both in and outside of work. You'll feel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders are in your corner, invested in your success. Our wellness programs and comprehensive total benefits and rewards meet your needs today and help you plan for the future. 

ResponsibilitiesThis position serves as a main switchboard telephone operator for Piedmont Athens Regional, the Piedmont Athens Regional Physician Answering Service, emergent public broadcasting within the main facility, and Public Safety dispatch.QualificationsEducation
  • H.S. Diploma or General Education Degree (GED) Required
Work Experience
  • 1 year of previous call center, operator, dispatching, or related office experience Required
Licenses and Certifications
  • None Required
Business Unit : Company NamePiedmont Athens Regional HospitalEmployment Type: FULL_TIME

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