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Physicians Answering Service Jobs (NOW HIRING)

Winchester Hospital

Customer Service Rep

Winchester, MA

$19.05 - $25.64/hr

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients ...

Endeavor Health

$19.89 - $28.84/hr

Enters Physician Answering Service on-call schedules ensuring correct contact information. Edits data and notifies Lead/Liaison/Supervisor of any problems. * Assists Liaison and Supervisor in ...

Froedtert South, Inc.

Communications Operator

Kenosha, WI · On-site

$16.25 - $24.50/hr

Responsibilities included in the position are internal and external telephone call processing, paging, physician answering service call processing, monitoring alarms, performing emergency code calls ...

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Physicians Answering Service information

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How much do physicians answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for physicians answering service in the United States is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Physicians Answering Service vs Medical Receptionist?

AspectPhysicians Answering ServiceMedical Receptionist
CredentialsMinimal; training in medical communicationHigh school diploma or equivalent; reception training
Work EnvironmentCall centers, remote or on-siteMedical offices, clinics
Employer & IndustryMedical practices, hospitals, healthcare providersMedical offices, clinics, outpatient facilities
Primary RoleHandle patient calls, relay messages, schedule appointmentsGreet patients, manage front desk, schedule appointments

Physicians Answering Service focuses on managing patient calls and communication for healthcare providers, often remotely, while Medical Receptionists handle in-person patient interactions and administrative tasks within medical offices. Both roles are essential in healthcare communication but differ in responsibilities and work settings.

What is a physicians answering service?

A physicians answering service is a specialized call center that handles phone calls on behalf of doctors, medical practices, or healthcare facilities, especially outside of regular office hours. These services ensure that patient calls are answered promptly, urgent messages are relayed to the appropriate medical professional, and non-urgent messages are documented for later follow-up. Physicians answering services help maintain patient communication, reduce missed calls, and allow healthcare providers to focus on patient care without interruptions.

What are the key skills and qualifications needed to thrive in a physicians answering service role, and why are they important?

To thrive in a Physicians Answering Service role, you need strong communication skills, attention to detail, and experience in medical terminology, often supported by a high school diploma or relevant customer service background. Familiarity with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Professionalism, empathy, and the ability to remain calm under pressure are vital soft skills for handling sensitive patient information and urgent calls. These skills ensure accurate message relay, patient confidentiality, and reliable support for healthcare providers outside of regular office hours.

How does a physicians answering service professional typically manage urgent calls after hours, and what challenges might they face?

Physicians Answering Service professionals are responsible for triaging and relaying urgent calls to the appropriate medical personnel, especially outside regular office hours. A key challenge is accurately assessing the urgency of each call while maintaining professionalism and patient confidentiality. They must remain calm under pressure, use clear communication, and follow strict protocols to ensure that critical information is promptly and correctly conveyed. Collaboration with on-call physicians and understanding medical terminology are essential for success in this role.
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What cities are hiring for Physicians Answering Service jobs? Cities with the most Physicians Answering Service job openings:
What states have the most Physicians Answering Service jobs? States with the most job openings for Physicians Answering Service jobs include:
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Physicians Answering Service jobs near you
Infographic showing various Physicians Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,444 per year, or $21.8 per hour.

Customer Service Rep

Winchester Hospital

Winchester, MA

$19.05 - $25.64/hr

Full-time

Posted 25 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma preferred
  • Must be able to type a minimum of 30 words per minute
  • Previous customer and answering service experience preferred
  • Excellent communication skills
  • Accurate spelling skills
  • Must be good team member
  • Able to interact with various levels of management, physicians, and other healthcare providers

PRINCIPAL FUNCTIONS

  • Exemplifies Winchester Hospital’s values and Service Excellence standards.
  • Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.
  • Must be able to operate a PC Windows-based computer and related equipment
  • Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
  • Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
  • Provides answering service to approximately 200 physicians.
  • Utilizes overhead paging system to locate physicians and

announce emergency codes

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range:

$19.05 - $25.64

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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