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Physicians Answering Service Jobs (NOW HIRING)

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

New England Baptist Hospital

$17.75 - $22/hr

Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive ...

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Physicians Answering Service information

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How much do physicians answering service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for physicians answering service in the United States is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Physicians Answering Service vs Medical Receptionist?

AspectPhysicians Answering ServiceMedical Receptionist
CredentialsMinimal; training in medical communicationHigh school diploma or equivalent; reception training
Work EnvironmentCall centers, remote or on-siteMedical offices, clinics
Employer & IndustryMedical practices, hospitals, healthcare providersMedical offices, clinics, outpatient facilities
Primary RoleHandle patient calls, relay messages, schedule appointmentsGreet patients, manage front desk, schedule appointments

Physicians Answering Service focuses on managing patient calls and communication for healthcare providers, often remotely, while Medical Receptionists handle in-person patient interactions and administrative tasks within medical offices. Both roles are essential in healthcare communication but differ in responsibilities and work settings.

What is a physicians answering service?

A physicians answering service is a specialized call center that handles phone calls on behalf of doctors, medical practices, or healthcare facilities, especially outside of regular office hours. These services ensure that patient calls are answered promptly, urgent messages are relayed to the appropriate medical professional, and non-urgent messages are documented for later follow-up. Physicians answering services help maintain patient communication, reduce missed calls, and allow healthcare providers to focus on patient care without interruptions.

What are the key skills and qualifications needed to thrive in a physicians answering service role, and why are they important?

To thrive in a Physicians Answering Service role, you need strong communication skills, attention to detail, and experience in medical terminology, often supported by a high school diploma or relevant customer service background. Familiarity with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Professionalism, empathy, and the ability to remain calm under pressure are vital soft skills for handling sensitive patient information and urgent calls. These skills ensure accurate message relay, patient confidentiality, and reliable support for healthcare providers outside of regular office hours.

How does a physicians answering service professional typically manage urgent calls after hours, and what challenges might they face?

Physicians Answering Service professionals are responsible for triaging and relaying urgent calls to the appropriate medical personnel, especially outside regular office hours. A key challenge is accurately assessing the urgency of each call while maintaining professionalism and patient confidentiality. They must remain calm under pressure, use clear communication, and follow strict protocols to ensure that critical information is promptly and correctly conveyed. Collaboration with on-call physicians and understanding medical terminology are essential for success in this role.
More about Physicians Answering Service jobs
What cities are hiring for Physicians Answering Service jobs? Cities with the most Physicians Answering Service job openings:
What states have the most Physicians Answering Service jobs? States with the most job openings for Physicians Answering Service jobs include:
What job categories do people searching Physicians Answering Service jobs look for? The top searched job categories for Physicians Answering Service jobs are:
Physicians Answering Service jobs near you
Infographic showing various Physicians Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,444 per year, or $21.8 per hour.

Patient Access Advocate-PRN (Scheduled as Needed)

Hendricks Regional Health

Danville, IN • On-site

$16.75 - $21.25/hr

Part-time

Posted 16 days ago

Hendricks Regional Health rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

Job Summary :
Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.
Job Description
Essential Responsibilities:
1. Processes pre-registration for all patient types without creating duplicate medical record numbers or duplicate patient account numbers including:
a. gathering demographic and insurance information by telephone or during pre-procedure encounter
b. entering above data into the computer
c. assembling packet for specific patient type
2. Processes all patient type registrations without creating duplicate medical record numbers or duplicate patient account numbers including:
a. scanning insurance card(s)
b. entering/verifying demographic and insurance data into computer
c. typing and assembling packets for specific patient type
d. obtaining room assignment by contacting proper nursing unit/bed control
e. obtaining appropriate signatures on forms
f. directing/transporting the patient to the appropriate department or unit
g. following through on special diagnosis patients (i.e. infectious patients)
h. offering all patients a copy of the brochure "Your Rights & Responsibilities as a Patient"
i. completing Medicare Secondary Payer Questionnaires
3. Edits/prepares registrations accurately before passing on to billing.
4. Processes transfers and discharges.
5. Completes follow-up on signatures, Medicaid eligibility and Medicare Secondary Payer Questionnaires.
PBX Operator Responsibilities, in addition to other duties, may:
  • Operates switchboard and handles announcements over public address system.
  • Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities.
  • Responsible for forwarding mail to discharged patients.
  • Receives, records and relays messages for doctors participating in the Physicians' answering service. Contacts other physicians (not connected with the service) as needed by hospital personnel. Utilizes Lotus Notes on-call system appropriately by logging all documentation in Notes. Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate. Maintaining on-call schedules.
  • Notifies supervisor of all changes and/or problems that should be entered into Lotus Notes on-call system, operators phone book, code guidelines, etc.
  • Relays/posts information in all appropriate places.
  • Assist in trouble shooting phone and pager equipment as necessary.

Education and Experience Required:
1. High school diploma or equivalent preferred.
2. Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer and switchboard experience. Medical terminology and healthcare business office experience would be helpful.
Work Shift :
4th Shift (United States of America)
Scheduled Weekly Hours :
0

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About Hendricks Regional Health

Sourced by ZipRecruiter

Hendricks Regional Health, based in Danville, Indiana, United States, is a nationally recognized, non-profit, healthcare system committed to delivering high quality patient care. Its roots date back to 1962 when it began as a humble community hospital. Today, it has grown to comprise a full range of healthcare services through its comprehensive network spanning over various locations. The organization thrives in the healthcare industry with services like a 24-hour emergency department, childbirth services, orthopedic services, and cardiology services among many others. The mission of Hendricks Regional Health is to enhance health by delivering high-quality compassionate healthcare inclusive of all in need. Its commitment to quality has earned it numerous achievements, including the Joint Commission’s Gold Seal of Approval, the American Nurses Credentialing Center’s Magnet designation, and being named one of Healthiest 100 Workplaces in America.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Danville, IN, US

Year founded

1962

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