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Physical Therapy Front Desk Jobs (NOW HIRING)

LA Health Solutions

Front Desk Coordinator

Baton Rouge, LA · On-site

$12.75 - $16.50/hr

... hiring two Front Desk Coordinators to support our growing multi-specialty outpatient clinic in ... Chiropractic/Physical Therapy team The ideal candidate provides excellent customer service ...

LA Health Solutions

Front Desk Coordinator

Baton Rouge, LA · On-site

$12.75 - $16.50/hr

... hiring two Front Desk Coordinators to support our growing multi-specialty outpatient clinic in ... Chiropractic/Physical Therapy team The ideal candidate provides excellent customer service ...

NBJ Outpatient Therapy

Front Desk Administrator

Warren, OH · On-site

$14 - $18.50/hr

Blue Sky Physical Therapy Front Desk Administrator Blue Sky Physical Therapy seeks a detail-oriented, tech-savvy, and organized individual to serve as a Front Desk Administrator , ensuring the smooth ...

Concentra

Physical Therapy Front Office Part Time

Newark, DE · On-site

$15.25 - $19.25/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... Cross train to perform Front Office duties including greeting patients, obtaining authorization ...

Concentra

Physical Therapy Front Desk Part Time

Newark, DE · On-site

$14.75 - $19/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... Cross train to perform Front Office duties including greeting patients, obtaining authorization ...

Concentra

Physical Therapy Front Desk Part Time

Newark, DE · On-site

$14.75 - $19/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... Cross train to perform Front Office duties including greeting patients, obtaining authorization ...

Concentra

Physical Therapy Front Desk Part Time

Newark, DE · On-site

$14.75 - $19/hr

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD ... Cross train to perform Front Office duties including greeting patients, obtaining authorization ...

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Physical Therapy Front Desk information

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How much do physical therapy front desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for physical therapy front desk in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What are the responsibilities of a physical therapy front desk staff member?

A Physical Therapy Front Desk staff member is responsible for greeting patients, scheduling appointments, managing patient records, verifying insurance information, and handling billing or payments. They act as the first point of contact for patients, ensuring a welcoming and organized environment. Additionally, they assist physical therapists by maintaining smooth administrative operations, answering phone calls, and providing general office support. Their role is crucial for ensuring an efficient and positive patient experience.

What are the key skills and qualifications needed to thrive as a physical therapy front desk professional?

To thrive as a Physical Therapy Front Desk professional, you need strong organizational skills, attention to detail, and experience with scheduling and patient management, often supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, medical billing software, and appointment scheduling tools is typically required. Excellent communication, customer service, and problem-solving abilities set standout candidates apart in this role. These skills and qualities are essential to ensure efficient clinic operations, positive patient experiences, and accurate administrative processing.

What are the common challenges faced by a physical therapy front desk staff member, and how can they be managed?

Physical Therapy Front Desk staff often juggle multiple responsibilities, such as scheduling appointments, verifying insurance, handling patient check-ins, and communicating with therapists. One common challenge is managing a high volume of calls and walk-ins while maintaining accuracy in scheduling and billing. Strong organizational skills, attention to detail, and effective communication can help manage these demands. Proactively learning the clinic’s systems and staying updated on insurance policies also helps reduce errors and improve the patient experience.

What is the difference between Physical Therapy Front Desk vs Physical Therapy Receptionist?

AspectPhysical Therapy Front DeskPhysical Therapy Receptionist
CredentialsHigh school diploma or equivalent; some roles may prefer certificationHigh school diploma or equivalent; similar requirements
Work EnvironmentMedical clinics, outpatient therapy centersMedical clinics, outpatient therapy centers
Job ResponsibilitiesScheduling, patient check-in/out, insurance verificationScheduling, patient check-in/out, insurance verification
Employer & Industry UsageCommonly used interchangeably in clinicsOften used synonymously with Front Desk in physical therapy settings

The terms Physical Therapy Front Desk and Physical Therapy Receptionist are often used interchangeably, with similar responsibilities and work environments. Both roles focus on patient scheduling, insurance processing, and administrative support within physical therapy clinics. The main difference is often in job title preference by employers, but the core duties and credentials are comparable.

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Physical Therapy Front Desk jobs near you
Infographic showing various Physical Therapy Front Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,767 per year, or $16.7 per hour.

Therapy Front Desk Coordinator

The Centers for Advanced Orthopaedics

MD • On-site

$16.25 - $20.75/hr

Full-time

Posted 25 days ago

Job description

Position Summary/Scope Of Responsibility
The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation's largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.
The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.
Primary Responsibilities
  1. Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.
  2. Address scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager.
  3. Track visit limits, authorizations, and prescription expiration dates for all patients. Perform daily "click-throughs" to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdo for a re-evaluation.
  4. Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule patient appointments out in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments.
  5. Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient's length of care.
  6. Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient's departure.
  7. Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures.
  8. Assist with appeals to insurance companies to extend therapy services as necessary.
  9. Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications.
  10. Greet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour.
  11. Complete the daily opening and closing procedures as specified by the practice/billing office.
  12. Run daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager.
  13. Monitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300.
  14. Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.
  15. Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.
  16. Performs other duties as assigned.

Required Education & Experience
  • High School Diploma or GED required.
  • CPR for Healthcare Providers certification.
  • 1+ years' experience in administrative roles, preferably in a medical environment.
  • Experience and proficiency working with computers and electronic medical records.

Competencies/Required Skills
  • Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.
  • Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
  • Strong oral and written communication skills with excellent self-discipline and patience
  • Proficiency in Windows based office technologies (e.g., Word, Excel)
  • Thorough knowledge of CPT & ICD-10 coding procedures.
  • Thorough knowledge of Medicare and third-party billing.
  • Thorough knowledge of Workers Compensation insurance its unique features and requirements.
  • Able to work independently.
  • Exudes professionalism in presentation.
  • Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands
  • Must be able to sit for long periods of time and lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when performing desk duties.
  • Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
  • Adequate hearing to perform duties in person and over telephone.
  • Must be able to communicate clearly to patients in person and over the telephone.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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