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Pet Claims Processor information

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$12

$19

$26

How much do pet claims processor jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for pet claims processor in the United States is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a pet claims processor?

Pet claims processors are professionals who review and handle insurance claims related to veterinary care and pet health. They assess submitted claims, verify documentation, ensure policy compliance, and determine reimbursement amounts for pet owners. These specialists work for pet insurance companies and help ensure that claims are processed accurately and efficiently, providing support to both pet owners and veterinary providers.

What are the key skills and qualifications needed to thrive as a pet claims processor?

To thrive as a Pet Claims Processor, you need attention to detail, knowledge of insurance policies, and experience in data entry or claims processing, often complemented by a high school diploma or equivalent. Familiarity with claims management software and document processing systems is typically required. Strong communication, empathy, and organizational skills help you effectively interact with pet owners and manage multiple claims efficiently. These skills ensure accurate claims assessment, timely resolutions, and positive customer experiences in the pet insurance industry.

How does a pet claims processor typically collaborate with veterinary clinics and pet owners during the claims process?

As a Pet Claims Processor, you will frequently interact with both veterinary clinics and pet owners to gather necessary documentation, clarify treatment details, and ensure all information is accurate for claim assessment. Building positive relationships and maintaining clear, professional communication are key, as you may need to request medical records, invoices, or further explanation of treatments. Effective collaboration helps resolve claims efficiently and improves the overall experience for policyholders. This teamwork is essential for handling claims promptly and ensuring customer satisfaction.

What is the difference between Pet Claims Processor vs Pet Insurance Customer Service Representative?

AspectPet Claims ProcessorPet Insurance Customer Service Representative
CredentialsBasic insurance or claims processing knowledge, sometimes certificationsCustomer service skills, insurance knowledge, certifications optional
Work EnvironmentClaims departments, insurance companies, remote or office-basedCall centers, customer support centers, remote or office-based
Employer & IndustryPet insurance providers, insurance industryPet insurance companies, insurance industry
Search & Comparison IntentUnderstanding claims processing roles, job duties, requirementsCustomer service roles, client interaction, insurance support

The Pet Claims Processor primarily handles the review and processing of pet insurance claims, requiring knowledge of claims procedures and insurance policies. In contrast, a Pet Insurance Customer Service Representative focuses on assisting customers with inquiries, policy information, and support. While both roles work within the pet insurance industry and may share some certifications, their core responsibilities differ: one manages claims, the other customer interactions.

More about Pet Claims Processor jobs

What are the most commonly searched types of Pet Claims Processor jobs?

The most popular types of Pet Claims Processor jobs are:

What job categories do people searching Pet Claims Processor jobs look for?

The top searched job categories for Pet Claims Processor jobs are:

Pet Claims Processor jobs near you
Infographic showing various Pet Claims Processor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 19% Part Time, and 9% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,863 per year, or $19.2 per hour.

Claims Processor

Great West Casualty Company

South Sioux City, NE • On-site

$16.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Great West Casualty Company rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

119th of 309 rated insurance

Job description

Be part of a team where every day you make a difference! We are looking for a new Claims Processor who will provide exceptional customer service.
As a Claims Processor, you will take the first reports of accidents and initiate the claims investigation process. This position is the front line of our claims department and is crucial in setting the tone for fulfilling our promise of providing exceptional service to our insureds. You will use your independent judgment and communication skills to obtain information about losses, determine if coverage exists, and assign cases to an adjuster. We provide you a personalized training program, a secure, friendly, and challenging work environment, plus excellent wages.
This position is eligible for a hybrid schedule after training. Training schedule will be Monday-Friday 8:30am-4:30pm, length to be determined by the manager.
Hybrid Shift Schedule:
Wednesday 9am - 6:30pm
Thursday/Friday/Saturday 9am - 7pm
Minimum Requirements:
*High school diploma or equivalent.
*Six years of experience in an office environment and/or customer service role preferred.
*Strong attention to detail and the ability to prioritize tasks.
*Track record of dependability and sound decision-making.
Your Future Starts Here: Benefits That Support Your Lifestyle

  • Competitive Compensation
  • Generous paid time off and paid company holiday schedule
  • Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA
  • Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
  • Community volunteer opportunities
  • Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
  • Scholarships for dependents and tuition reimbursement to further your education
  • Company paid continuing education and monetary awards for professional development
  • Opportunities for a hybrid work schedule (three days in the office, two days remote)

Who We Are
At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.
We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.
To learn more about Great West and our office locations, please visit www.orgreatwest.com
Great West is an Equal Opportunity Employer

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