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Pet Claims Processor Jobs (NOW HIRING)

Insight Global

Claims Processor

Portland, OR · On-site

$24 - $26/hr

S. Benefits, a small, experienced claims processing team within a multi‐employer trust ... Pet friendly office * Reporting directly to the President * Strong knowledge of Medical or Dental ...

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Pet Claims Processor information

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$12

$19

$26

How much do pet claims processor jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for pet claims processor in the United States is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What are pet claims processors?

Pet claims processors are professionals who review and handle insurance claims related to veterinary care and pet health. They assess submitted claims, verify documentation, ensure policy compliance, and determine reimbursement amounts for pet owners. These specialists work for pet insurance companies and help ensure that claims are processed accurately and efficiently, providing support to both pet owners and veterinary providers.

What are the key skills and qualifications needed to thrive as a Pet Claims Processor, and why are they important?

To thrive as a Pet Claims Processor, you need attention to detail, knowledge of insurance policies, and experience in data entry or claims processing, often complemented by a high school diploma or equivalent. Familiarity with claims management software and document processing systems is typically required. Strong communication, empathy, and organizational skills help you effectively interact with pet owners and manage multiple claims efficiently. These skills ensure accurate claims assessment, timely resolutions, and positive customer experiences in the pet insurance industry.

How does a Pet Claims Processor typically collaborate with veterinary clinics and pet owners during the claims process?

As a Pet Claims Processor, you will frequently interact with both veterinary clinics and pet owners to gather necessary documentation, clarify treatment details, and ensure all information is accurate for claim assessment. Building positive relationships and maintaining clear, professional communication are key, as you may need to request medical records, invoices, or further explanation of treatments. Effective collaboration helps resolve claims efficiently and improves the overall experience for policyholders. This teamwork is essential for handling claims promptly and ensuring customer satisfaction.

What is the difference between Pet Claims Processor vs Pet Insurance Customer Service Representative?

AspectPet Claims ProcessorPet Insurance Customer Service Representative
CredentialsBasic insurance or claims processing knowledge, sometimes certificationsCustomer service skills, insurance knowledge, certifications optional
Work EnvironmentClaims departments, insurance companies, remote or office-basedCall centers, customer support centers, remote or office-based
Employer & IndustryPet insurance providers, insurance industryPet insurance companies, insurance industry
Search & Comparison IntentUnderstanding claims processing roles, job duties, requirementsCustomer service roles, client interaction, insurance support

The Pet Claims Processor primarily handles the review and processing of pet insurance claims, requiring knowledge of claims procedures and insurance policies. In contrast, a Pet Insurance Customer Service Representative focuses on assisting customers with inquiries, policy information, and support. While both roles work within the pet insurance industry and may share some certifications, their core responsibilities differ: one manages claims, the other customer interactions.

More about Pet Claims Processor jobs
What are the most commonly searched types of Pet Claims Processor jobs? The most popular types of Pet Claims Processor jobs are:
What job categories do people searching Pet Claims Processor jobs look for? The top searched job categories for Pet Claims Processor jobs are:
Pet Claims Processor jobs near you
Infographic showing various Pet Claims Processor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $39,863 per year, or $19.2 per hour.
Claims Processor

Claims Processor

Insight Global

Portland, OR • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description:

Our client is seeking a Claims Processor to support a long‐standing benefits organization. This role supports U.S. Benefits, a small, experienced claims processing team within a multi‐employer trust environment. This position is open due to upcoming retirements of senior claims processors and will play a key role in claims processing, auditing, adjudication logic, and knowledge transfer. The ideal candidate has strong medical and/or dental claims experience and is comfortable working in a lower‐volume, high‐accuracy environment.

Responsibilities:

Process medical and/or dental claims across the full lifecycle:

  • Intake and review
  • Data entry and validation
  • Claims adjudication
  • Follow‐ups and issue resolution
  • Appeals processing
  • Final claims resolution
  • Audit claims processed by other team members
  • Apply adjudication logic and benefit plan rules accurately
  • Support claims system configuration and processing logic
  • Assist with reporting, data needs, and coding requirements
  • Respond to member and provider inquiries via phone and email (moderate volume)
  • Collaborate with internal teams to ensure compliance and accuracy
  • Maintain detailed documentation and adhere to regulatory requirements

Claims Volume:

  • A few thousand claims per month that is shared across a 3–4 person team
  • Emphasis on quality and accuracy over high volume

Must‐Have Qualifications:

  • 2+ years of medical and/or dental claims processing experience
  • 1+ Years of experience with claims adjudication logic and appeals
  • 1+ years of experience auditing claims and ensuring compliance
  • Familiarity with claims processing systems and configuration tools
  • Experience handling customer inquiries via phone and email
  • High attention to detail and ability to work independently
  • Comfortable working in a small team environment

Nice‐to‐Have / Pluses:

  • Experience with reporting and data analysis related to claims
  • Coding or system configuration experience
  • Background in multi‐employer trusts or benefits administration
  • Experience supporting process improvement initiatives

Work Schedule:

  • Monday–Friday
  • Hours: 8:00 AM – 5:00 PM
  • 40 hours/week


Additional Notes:

  • Small office environment
  • Pet friendly office
  • Reporting directly to the President
  • Strong knowledge of Medical or Dental Claims
  • Great work environment
  • Not a production‐heavy claims environment; accuracy is key