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Personal Lines Processor Jobs (NOW HIRING)

Cross Insurance

Personal Lines Processor

Wakefield, MA · On-site

$47K - $64K/yr

Personal Lines Processor The Cross Family of Agencies welcomes you. We need your talent and expertise. A Personal Lines Processor is primarily responsible for processing documents related to personal ...

Cross Insurance

Personal Lines Processor

Norwell, MA · On-site

$20 - $25/hr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Cross Insurance

Personal Lines Processor

Newburyport, MA · On-site

$47K - $64K/yr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Crossagency

Personal Lines Processor

Newburyport, MA

$47K - $64K/yr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Crossagency

Personal Lines Processor

Norwell, MA

$20 - $25/hr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Cross Insurance

Personal Lines Processor

Norwell, MA · On-site

$20 - $25/hr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Cross Insurance

Personal Lines Processor

Newburyport, MA · On-site

$47K - $64K/yr

Personal Lines Processor A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and ...

Cross Insurance

Personal Lines Processor

Manchester, NH · On-site

$22.50 - $24/hr

Personal Lines Processor The Cross Family of Agencies welcomes you. We need your talent and expertise. We need your talent and expertise to fill a Personal Lines Processor role in our Manchester, NH ...

Cross Insurance

Personal Lines Processor

Manchester, NH · On-site

$22.50 - $24/hr

We need your talent and expertise to fill a Personal Lines Processor role in our Manchester, NH office . Why this position is so important: You're the backbone and primary support for our Personal ...

Crossagency

Personal Lines Processor

Manchester, NH

$22.50 - $24/hr

We need your talent and expertise to fill a Personal Lines Processor role in our Manchester, NH office . Why this position is so important: You're the backbone and primary support for our Personal ...

The MJ Companies

Personal Lines Manager

Phoenix, AZ · On-site

$44K - $60K/yr

Personal Lines Manager Phoenix, Arizona Position Overview The Personal Lines Manager is a newly ... Ensure processes are followed consistently and refined as the business evolves * Identify ...

The MJ Companies

Personal Lines Manager

Phoenix, AZ · On-site

$44K - $60K/yr

Position Overview The Personal Lines Manager is a newly created role designed to scale and optimize ... Ensure processes are followed consistently and refined as the business evolves * Identify ...

The MJ Companies

Personal Lines Manager

Phoenix, AZ · On-site

$44K - $60K/yr

Position Overview The Personal Lines Manager is a newly created role designed to scale and optimize ... Ensure processes are followed consistently and refined as the business evolves * Identify ...

Horst Group

Personal Lines Manager

Lancaster, PA · Hybrid

$43K - $59K/yr

Personal Lines Manager Company Overview Horst Insurance is dedicated to providing legendary ... Workflow management, operational planning, and process improvement * Analytical thinking, problem ...

Horst Group

Personal Lines Manager

Lancaster, PA · On-site

$43K - $59K/yr

Personal Lines Manager Company Overview Horst Insurance is dedicated to providing legendary ... Workflow management, operational planning, and process improvement * Analytical thinking, problem ...

Horst Group

Personal Lines Manager

Lancaster, PA · On-site

$43K - $59K/yr

Personal Lines Manager Company Overview Horst Insurance is dedicated to providing legendary ... Workflow management, operational planning, and process improvement * Analytical thinking, problem ...

New

Horst Group

Personal Lines Manager

Lancaster, PA · On-site

$43K - $59K/yr

Personal Lines Manager Company Overview Horst Insurance is dedicated to providing legendary ... Workflow management, operational planning, and process improvement * Analytical thinking, problem ...

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All JobsPersonal Lines Processor Jobs

Personal Lines Processor information

See salary details

$26K

$53.3K

$93K

How much do personal lines processor jobs pay per year?

As of Jul 9, 2026, the average yearly pay for personal lines processor in the United States is $53,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Personal Lines Processor vs Customer Service Representative?

AspectPersonal Lines ProcessorCustomer Service Representative
CredentialsInsurance licenses, sometimes certifications in insurance processingCustomer service skills, sometimes basic insurance knowledge
Work EnvironmentInsurance offices, call centers, or remoteInsurance agencies, call centers, retail settings
Employer & IndustryInsurance companies, agenciesInsurance companies, agencies, customer support centers
Primary FocusProcessing policies, endorsements, and claims for personal linesAssisting customers with inquiries, policy info, and service requests

While both roles involve working within the insurance industry, a Personal Lines Processor primarily handles policy processing and documentation, whereas a Customer Service Representative focuses on client interactions and support. Understanding these differences helps clarify career paths and job expectations in the insurance sector.

What are the key skills and qualifications needed to thrive as a Personal Lines Processor, and why are they important?

To thrive as a Personal Lines Processor, you need a solid understanding of insurance policies, attention to detail, and typically a high school diploma or equivalent. Familiarity with insurance management software, document processing systems, and sometimes state insurance licensing are commonly required. Outstanding organizational skills, customer service orientation, and effective communication help you excel in client interactions and teamwork. These skills and qualifications are crucial for accurately processing policy changes, maintaining compliance, and ensuring customer satisfaction in a fast-paced insurance environment.

What are personal lines processors?

Personal lines processors are insurance professionals who handle the administrative tasks related to personal insurance policies, such as auto, home, renters, and other non-commercial lines. They are responsible for processing applications, endorsements, renewals, cancellations, and other policy changes. Personal lines processors also communicate with clients, agents, and underwriters to ensure accuracy and compliance with company and regulatory guidelines. Their role is essential in maintaining smooth operations and excellent customer service within insurance agencies.

What are the typical daily responsibilities of a Personal Lines Processor and how do they contribute to the overall workflow of an insurance agency?

A Personal Lines Processor is responsible for handling administrative tasks such as processing policy changes, renewing existing policies, issuing certificates of insurance, and assisting with new policy applications. They work closely with agents, underwriters, and clients to ensure all documentation is accurate and up-to-date. This role requires attention to detail and excellent organizational skills, as Personal Lines Processors help maintain smooth operations and ensure timely service to clients. Their work is critical to keeping the agency’s workflow efficient and compliant with industry regulations.
More about Personal Lines Processor jobs
What job categories do people searching Personal Lines Processor jobs look for? The top searched job categories for Personal Lines Processor jobs are:
Personal Lines Processor jobs near you
Personal Lines Processor

Personal Lines Processor

Cross Insurance

Wakefield, MA • On-site

$47K - $64K/yr

Other

Posted 2 days ago

Job description

Personal Lines Processor

The Cross Family of Agencies welcomes you. We need your talent and expertise.

A Personal Lines Processor is primarily responsible for processing documents related to personal lines insurance and providing administrative support to the Producers and Account Managers.

Standard duties of a Personal Lines Processor include but are not limited to:

  • Understanding and following the Cross Basic Procedure Manual.
  • Understanding and following the Personal Lines Workflow Manual.
  • Auditing transaction to ensure that the correct Action Codes are being used.
  • Following up and completing open suspense's daily.
  • Running the download reports daily.
  • Processing the download report which includes reviewing new business, endorsements, renewals, cancellations, and reinstatements for accuracy.
  • Invoicing all types of download transactions.
  • Mailing new business letters to clients.
  • Entering claims acknowledgements as received.
  • Following up on open claims to ensure that AMS has all updated information regarding claims payouts and whether the claim has been closed.
  • Processing mail for Producers and Account Managers that don't require transactions by a licensed agent.
  • Sort and distribute the mail to Producers and/or Account Managers that need to be handled by a licensed agent.
  • Auditing new business to make sure workflow has been completed correctly (quote sheets, signed applications, completed checklists, etc.).
  • Scanning hard files into AMS360.

Organize, set, and maintain priorities.

Working knowledge and/or experience with AMS360 and Microsoft Office (Word, Outlook, Teams).

Understanding the core job responsibilities of Producers and Account Managers.

Perform other duties as assigned.

DISCLAIMER:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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