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Penske Call Center Jobs (NOW HIRING)

Penske

Driver Hiring Specialist

Phoenix, AZ

Visit Go Penske to learn more. Qualifications: Experience Requirements At least 2 years of prior work experience in one of the following is required: supporting a recruiting function in a call center ...

Penske

Driver Hiring Specialist

Phoenix, AZ

Visit Go Penske to learn more. Qualifications: Experience Requirements At least 2 years of prior work experience in one of the following is required: supporting a recruiting function in a call center ...

Penske Automotive Group

BDC Representative

Phoenix, AZ · On-site

$15 - $20/hr

... a call center environment communicating with customers via text, e-mail, or social media as ... Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free ...

Penske Toyota

BDC Representative

Downey, CA · On-site

$33/hr

Obtain assistance when the need arises to move outside the call center and to communicate with the ... Penske Toyota is an Equal Opportunity Employer.

Penske Toyota

BDC Representative

Downey, CA

$33/hr

Obtain assistance when the need arises to move outside the call center and to communicate with the ... Penske Toyota is looking for results driven, team focused, dedicated people to join our team. To ...

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How much do penske call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for penske call center in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.

What is a Penske Call Center?

A Penske Call Center job involves assisting customers with rental reservations, roadside assistance, billing inquiries, and general support. Representatives handle inbound and outbound calls, providing excellent customer service and troubleshooting issues. The role requires strong communication skills, problem-solving abilities, and knowledge of Penske’s services. Employees often work in a fast-paced environment with opportunities for growth and advancement.

What does a typical day look like for a Penske Call Center representative?

As a Penske Call Center representative, your typical day involves answering incoming calls from customers, assisting with rental reservations, resolving inquiries related to billing or vehicle issues, and providing support for logistics or roadside assistance. You’ll work with a supportive team, using user-friendly CRM tools to document and manage each customer interaction. Collaboration with dispatchers, branch locations, and other departments is common to ensure customer needs are met promptly. The work environment is structured, with clear daily targets and regular feedback to help you grow and succeed in your role.

What are the key skills and qualifications needed to thrive in the Penske Call Center position, and why are they important?

To thrive as a Penske Call Center representative, you need excellent communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These qualifications are crucial for efficiently addressing customer inquiries, ensuring customer satisfaction, and maintaining the company’s reputation.

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What states have the most Penske Call Center jobs?

States with the most job openings for Penske Call Center jobs include:

What job categories do people searching Penske Call Center jobs look for?

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Penske Call Center jobs near you
Infographic showing various Penske Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $38,230 per year, or $18.4 per hour.

Driver Hiring Specialist

Penske

Phoenix, AZ

Full-time

Posted 24 days ago

Job description

Position Summary:
Why join Penske as a Driver Hiring Specialist, you ask? It's simple. A Penske Driver Hiring Specialist is responsible for sourcing, interviewing, and making hiring decisions for professional truck driver positions for Penske Logistics. You will be the face of Penske-the person greeting our driver candidates and sending them off with a smile. This exciting role will remotely support operations across the United States and Canada. Based in Phoenix, AZ, you will work as a part of a team who is committed to ensuring a high-touch, personal approach with driver candidates.
 
In this role, you will have responsibility for the sourcing, selection, job offer, and scheduling (clinical services and road tests) within a complete life-cycle recruiting process. You will interact with candidates and our field operations managers via phone and electronic correspondence.
 
We are looking for individuals who are passionate about discussing driving careers and building relationships over the phone, have high energy and a positive attitude, and who have an attention to detail and capacity to deliver results. In this role you will need to be proficient in the use of technology, being able to capture candidate information via phone while managing multiple screen computer applications.
 
This is a Monday through Friday position. Position is required to be present in the office 2 days per week. 
 
Major Responsibilities:
Driver Lead Sourcing and Management
Actively source and manage driver leads via inbound and outbound calls, e-mail, social media, resume and other internet databases, and associate referrals.
After qualifying driver candidates, you will present them the total value proposition and benefits of working with Penske, and discuss the details of Available driver opportunities.
You will accurately capture and manage driver information in our lead capture system, Salesforce.com.
For driver leads that may not currently meet our requirements or have interest in current openings, you will use our systems and processes to keep them engaged for the future.

 
Application Completion and Candidate Management
Take phone applications from qualified driver leads, accurately capturing their information into Penske's application systems.
Ensure all applications are fully complete and accurate per company and DOT requirements.
Manage candidates in our application system, Oracle, in accordance with all company procedures.

 
Phone Screening and Selection
Conduct phone and/or video interviews with qualified candidates, utilizing Penske's selection process and tools as directed.
You will be responsible for ensuring that all candidates meet minimum qualifications.
The hiring decisions you make have a direct impact on our business operations and external customer success.

 
Recruiting Administration and Coordination
Manage a timely candidate process within Penske's expected thresholds.
Expediting and ensuring all new leads, candidate follow-up, and internal customer follow-up are executed with priority. Return all messages before leaving work each day.
Manage the candidate processes such as ordering driving records and initiating background screening services through a third-party.
Scheduling drug screening/physicals for candidates with approved clinics and notifying providers. Schedule road tests and manager introductions with our location managers and other operations personnel.
Ensure compliance with all federal/state hiring laws and regulations.
Actively demonstrate company commitment to diversity and inclusion strategies to ensure strong, diverse candidate slates.
Perform other related duties as required or assigned.

 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
Experience Requirements
At least 2 years of prior work experience in one of the following is required: supporting a recruiting function in a call center or in a customer facing retail environment required.
Experience interviewing and hiring highly preferred. 
Prior demonstrated experience using computer programs such as including Microsoft Office, sales or contact information software, internet search, and social media required. 
Ability to listen, type, and accurately capture information simultaneously required. 
Prior responsibility for accurately following processes and procedures required.
Bachelor's degree preferred or equivalent years of relevant work experience.
Knowledge of transportation industry and/or prior driver recruiting experience is a plus.
Bilingual Spanish or French-Canadian preferred

Skill Requirements
Ability to interact, in a professional manner with applicants, drivers and other employees
Excellent communication and customer service skills with keen attention to detail for documenting/record keeping
Multitasking is necessary, as is the ability to plan and organize workload. Must be flexible to handle pressure and work with interruptions.
Ability to work independently; show initiative, and be a self-starter. 
Ability to learn new programs quickly is preferred.

Willingness Requirements
Willing to work in a fast-paced environment with defined performance metrics.
Willing to work flexible non-traditional hours (evenings and weekends) is required. 
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer.

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