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Penske Call Center Jobs (NOW HIRING)

Penske

Technician Hiring Specialist

Beachwood, OH · On-site

Why join Penske as a Hiring Specialist for our Technician Hiring Center, you ask? It's simple. You ... call center where you were responsible for making decisions. -In a customer-facing retail ...

Penske

Driver Hiring Specialist

Phoenix, AZ

Visit Go Penske to learn more. Qualifications: Experience Requirements At least 2 years of prior work experience in one of the following is required: supporting a recruiting function in a call center ...

Penske

Driver Hiring Specialist

Phoenix, AZ · On-site

Visit Go Penske to learn more. Qualifications: Experience Requirements At least 2 years of prior work experience in one of the following is required: supporting a recruiting function in a call center ...

Penske Automotive Group

BDC Representative

Phoenix, AZ · On-site

$15 - $20/hr

... a call center environment communicating with customers via text, e-mail, or social media as ... Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free ...

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Penske Volvo Cars

BDC Team Leader

City Of Industry, CA · On-site

$23/hr

Summary The BDC Team Lead supports the Business Development Center by overseeing daily team ... Monitor call quality and provide feedback to representatives for improvement. Operational Support ...

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How much do penske call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for penske call center in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.

What is a Penske Call Center?

A Penske Call Center job involves assisting customers with rental reservations, roadside assistance, billing inquiries, and general support. Representatives handle inbound and outbound calls, providing excellent customer service and troubleshooting issues. The role requires strong communication skills, problem-solving abilities, and knowledge of Penske’s services. Employees often work in a fast-paced environment with opportunities for growth and advancement.

What are the key skills and qualifications needed to thrive in the Penske Call Center position, and why are they important?

To thrive as a Penske Call Center representative, you need excellent communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These qualifications are crucial for efficiently addressing customer inquiries, ensuring customer satisfaction, and maintaining the company’s reputation.

What does a typical day look like for a Penske Call Center representative?

As a Penske Call Center representative, your typical day involves answering incoming calls from customers, assisting with rental reservations, resolving inquiries related to billing or vehicle issues, and providing support for logistics or roadside assistance. You’ll work with a supportive team, using user-friendly CRM tools to document and manage each customer interaction. Collaboration with dispatchers, branch locations, and other departments is common to ensure customer needs are met promptly. The work environment is structured, with clear daily targets and regular feedback to help you grow and succeed in your role.

More about Penske Call Center jobs
What states have the most Penske Call Center jobs? States with the most job openings for Penske Call Center jobs include:
What job categories do people searching Penske Call Center jobs look for? The top searched job categories for Penske Call Center jobs are:
Penske Call Center jobs near you
Infographic showing various Penske Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,230 per year, or $18.4 per hour.

Customer Service Coordinator - 2nd Shift Part Time

Penske

Reading, PA • On-site

$20/hr

Part-time

PTO

Posted 5 days ago

Job description

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country. 
Position Summary:
In this role, Transportation Customer Service Coordinators will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems. 
 
Why is Penske Logistics for you?
We take pride in offering a competitive wage and great benefits including:
 
Base Pay: $20.00 per hour
 
Work Schedule:
This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend).
 
Part Time Shifts Available
2nd Shift: 2:00pm-10:30pm | P/T Shift 2-3 days/4-8hr shift (18-24 hours per week) flexible to work Saturdays/Sundays
 
This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4- 6 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed. 
 
Additional Benefits: 
Paid Time Off
Associate Referral Program
Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!
 
Major Responsibilities: 
- Acts as the first line of contact for customer's routine reporting requirements, providing the customer with status updates as needed 
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods 
- Answers and processes requests received through inbound calls and emails in a timely manner 
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers 
- Escalates all non-routine customer inquiries appropriately to solve operational issues 
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics 
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators 
- Other projects as assigned by the supervisor
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Qualifications:
-Previous customer service experience is required.
-High School diploma or equivalent required, Associate's/Bachelor's is preferred.
-Bilingual skills (Spanish) a plus.
-Regular, predictable, full attendance is an essential function of the job.
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer.

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