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Penske Call Center Jobs (NOW HIRING)

Penske

TSS Lead Coordinator - 3rd Shift

Reading, PA · On-site

Visit Penske Logistics to learn more. Qualifications: High School Diploma or equivalent required 1-2 years of previous customer service experience required 1-2 years of call center experience ...

Penske Automotive

Appointment Coordinator

Warwick, RI · On-site

$20 - $21/hr

... appointments in a call center environment.. WHAT WE HAVE TO OFFER * Fortune 500 company ... Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free ...

Penske

Load Planner (Supply Chain/Logistics)

Dearborn, MI

$27.25 - $36.75/hr

... s) - Call Center and shared email box responsibility - Provide visibility to management and the ... Visit Penske Logistics to learn more. Qualifications: - High School Diploma (or equivalent ...

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How much do penske call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for penske call center in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.95 per hour, depending on experience, location, and employer.

What is a Penske Call Center?

A Penske Call Center job involves assisting customers with rental reservations, roadside assistance, billing inquiries, and general support. Representatives handle inbound and outbound calls, providing excellent customer service and troubleshooting issues. The role requires strong communication skills, problem-solving abilities, and knowledge of Penske’s services. Employees often work in a fast-paced environment with opportunities for growth and advancement.

What does a typical day look like for a Penske Call Center representative?

As a Penske Call Center representative, your typical day involves answering incoming calls from customers, assisting with rental reservations, resolving inquiries related to billing or vehicle issues, and providing support for logistics or roadside assistance. You’ll work with a supportive team, using user-friendly CRM tools to document and manage each customer interaction. Collaboration with dispatchers, branch locations, and other departments is common to ensure customer needs are met promptly. The work environment is structured, with clear daily targets and regular feedback to help you grow and succeed in your role.

What are the key skills and qualifications needed to thrive in the Penske Call Center position, and why are they important?

To thrive as a Penske Call Center representative, you need excellent communication skills, problem-solving abilities, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These qualifications are crucial for efficiently addressing customer inquiries, ensuring customer satisfaction, and maintaining the company’s reputation.

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What states have the most Penske Call Center jobs?

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What job categories do people searching Penske Call Center jobs look for?

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Penske Call Center jobs near you
Infographic showing various Penske Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,230 per year, or $18.4 per hour.

Transportation Support Services Manager

Penske

Reading, PA

Full-time

Posted 3 days ago

New

Penske Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

9th of 366 rated logistics

Job description

Position Summary:
The Manager, Transportation Support Services (TSS) is responsible for the day-to-day operational performance, financial management, and people leadership of the Transportation Support Services operations.  TSS is a 24/7, 365-day contact center supporting Penske customers and operations through a workforce of up to 100 associates and 20 supervisors and leads. This role is accountable for workforce management, hiring, onboarding, training, quality assurance, associate development, performance management, and operational execution.
 
The Manager ensures delivery of exceptional customer service, achievement of key performance metrics, operational efficiency, workforce effectiveness, and alignment with Penske business objectives. The role serves as a key liaison between internal customers, department leadership and support partners while driving continuous improvement initiatives and developing talent, and fostering a culture of accountability, engagement, and operational excellence.
 
Schedule: Monday - Friday 12pm - 9pm (Must be flexible to work other hours/days due to business needs - position supports 24/7 operation) 
 
Essential Duties and Responsibilities:
Provide day-to-day leadership and direction for the TSS operations within a 24/7, 365-day contact center environment
Manage daily workflow, staffing levels, productivity, service levels, schedule adherence
and customer response metrics to ensure operational objectives are achieved.
Build and maintain effective working relationships with customers and operational partners to ensure service expectations are met.
Serve as the escalation point for complex customer concerns, operational disruptions, and service recovery situations.
Identify and implement process improvements that enhance service delivery, associate effectiveness, and productivity.
Prepare and present operational performance updates, trends, and recommendations to department leadership. 
Communicate effectively across all levels of the organization, inspire engagement, reinforce departmental priorities, and serve as a role model for service excellence and leadership.
Manage departmental staffing plans and operating expenses while ensuring accurate customer billing and adherence to established financial controls.
Ensure accurate internal cost allocations and financial controls.
Lead recruiting, hiring, onboarding, coaching, performance management, succession planning, and associate development.
Drive employee engagement, retention, and leadership development initiatives.
Foster a culture focused on safety, accountability, customer service, teamwork, and continuous improvement.
Other projects and tasks as assigned.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Qualifications:
Bachelor's degree preferred; equivalent experience accepted in lieu of degree.
Minimum 5 years of experience with progressive responsibility in a call center, logistics, transportation, production, manufacturing, or similar environment.
Experience within large teams and multiple levels of leadership.
Logistics, fleet management, transportation, or customer service experience preferred.
Advanced computer proficiency to include reporting and workforce management systems.
Outstanding communication, presentation, and relationship-building skills.
Strong analytical thinking and problem-solving abilities.
Ability to balance short-term operational demands with long-term organizational initiatives.
Ability to influence stakeholders across multiple departments and organizational levels.
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
 
Physical Requirements:
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is an Equal Opportunity Employer

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About Penske

Sourced by ZipRecruiter

When you join Penske, you're joining a team that cares about doing its best. At each location, there's a strong sense of teamwork. We're all working together to move our customers forward. That's true for the 11,000+ vehicle repair associates who are working at hundreds of locations across the United States. Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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