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Pbx Operator Jobs in Illinois (NOW HIRING)

Prime Healthcare

Patient Account Registrar

Aurora, IL · On-site

$16.20 - $23.01/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Mercy Medical Center

Patient Account Registrar

Aurora, IL · On-site

$16.20 - $23.01/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Mercy Medical Center

Patient Account Registrar

Aurora, IL · On-site

$16.20 - $23.01/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Prime Healthcare

Patient Account Registrar

Evanston, IL

$15.50 - $22.45/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

Prime Healthcare

Patient Account Registrar

Chicago, IL · On-site

$17.05 - $23.19/hr

Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate ...

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Pbx Operator information

See Illinois salary details

$10

$19

$26

How much do pbx operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for pbx operator in Illinois is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.20 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
More about Pbx Operator jobs

What are the most commonly searched types of Pbx Operator jobs in Illinois?

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For Pbx Operator jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Pbx Operator jobs in Illinois look for?

The top searched job categories for Pbx Operator jobs in Illinois are:

What are popular job titles related to Pbx Operator jobs in IL?

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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Illinois as of August 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,305 per year, or $19.4 per hour.

Patient Account Registrar

Prime Healthcare

Evanston, IL

$19.84/hr

Per diem

Re-posted 13 days ago

Prime Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 285 frontline employees who took The Breakroom Quiz

606th of 891 rated healthcare providers

Job description

Department: Admitting

Schedule: Per Diem (as needed)

Facility: Prime Healthcare Saint Francis Hospital

Location: Evanston, IL


The Patient Account Registrar interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, benefits and authorizations as applicable. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe.


EDUCATION, EXPERIENCE, TRAINING 
 
1. Previous hospital experience as an admissions representative preferred. 
2. Knowledge of medical terminology preferred. 
3. Effective written and verbal communication skills 
4. Ability to multi-task, prioritize needs to meet required timelines 
5. Analytical and problem-solving skills 
6. Customer Services experience required 
7. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires).

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/


Saint Francis Hospital offers competitive compensation and a reasonable compensation estimate for this role is $19.84. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.


Per Diem
Variable

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 
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