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Pbx Operator Jobs in Alaska (NOW HIRING)

Fairbanks Urology

Receptionist

Fairbanks, AK · On-site

$15.75 - $20.75/hr

... operating about 6 technologies and about 12 software programs), and managing about 6 communication channels (email, phone, walk-in's, text messaging, internal ticketing system, electronic medical ...

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How much do pbx operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for pbx operator in Alaska is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.56 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Alaska as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,793 per year, or $21.5 per hour.

Receptionist

Fairbanks, AK • On-site

Fairbanks Urology
See more jobs at Fairbanks Urologyexternal

$15.75 - $20.75/hr

Full-time

Re-posted 11 days ago

Job description

Job Description

We are a small but busy medical practice, and strive to make a huge impact in people's lives. Patients come through our doors with anything from an annoying urinary tract infection to a life-threatening cancer.  They walk out with anything from an antibiotics prescription to a major life-saving surgery.  The receptionist is the gateway to the practice, and in many respects the most important position here. The position requires a high level of communication skills (you will be interacting with other physicians, patients, hospital administrators and staff, family members), a high level of technological skill (you will be operating about 6 technologies and about 12 software programs), and managing about 6 communication channels (email, phone, walk-in's, text messaging, internal ticketing system, electronic medical records communications). I contemplated using a different title for the position (like communications coordinator, or central command center) but was too afraid to confuse the internet search engines, so resigned to keep the imperfect term that currently describes it as "receptionist". More correctly, this should be called "Information and communication channels manager".  Lastly, you must be someone who is excellent at prioritizing tasks and messages, and for that, you will need to learn something about the medicine that we practice. For example, if a patient calls in with an urgent medical matter, you will need to call the physician immediately rather than just take a message.  Also, there is the ever-so-present uncomfortable but necessary subject of money which comes up invariably ... and knowing how to deal with it with consideration and tact, as patients come in not only with health concerns but with financial concerns as well.   If you are eager to contribute, give your 100%, happy to learn new things everyday, and never be bored, then please do apply.  We desperately need the right person for this challenging position.  The work is here, and the rewards as well.  Thanks for reading this over-drawn "job description" and for applying. Healthcare is not for the faint-of-heart, but it is deeply satisfying to know how much of a difference you will make in people's lives.  


Job Requirements

NOT required to have worked in the medical field before.

Superb Communication Skills

Fantastic Technological Skills

Ninja-level skills in multi-tasking, time management, organization and prioritization.

Mother-like skills in customer service and telephone etiquette

As reliable as snow in the winter in Fairbanks


Responsibilities:

Welcomes and warmly greets all patients and visitors, in person, or over the phone

Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information. 

Obtaining insurance cards, demographic information and co-pays.

Facilitates patient flow by 

- checking patients in and notifying the medical assistant of patient arrival

- checking patients out and scheduling their outside facilities appointments (e.g. CT scan)

- following up to make sure patients got their studies done and records transmitted, and everything they need to get the best care possible.

- communicating with the referring physicians about patients


Sample tasks (not complete, but to give you a flavor of some of the things you will be needed to do): 

Input the name of the Referring Provider in computer when entering any new patientInput how the patient found out about usChecking voicemails 8am, 11am, 1pm, 4pmChecking elligibility for a patient and uploading to systemConfirm next day appointment + send PDF of forms to fill out before coming in for first time. Give urine cup to patients with label Check in patients + scan insurance infoEnter Referrals from Fax to SystemUpload medical records to various parts of the system Collect payments from patients


Compensation: 

Will be commensurate with skill & abilities. 


Schedule: 

This is a full-time position M-F 0800-5:00 PM with Available Benefits

Employment Type: FULL_TIME

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