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Pbx Operator Switchboard Operator Jobs in Virginia

Hampton Roads Transit

Receptionist/Switchboard

Norfolk, VA · On-site

$16.45 - $20.15/hr

Receptionist/Switchboard Operator Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective ...

KBR, Inc.

Watch Operator - Intermediate

Chantilly, VA · On-site

$125K - $153K/yr

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Hampton Roads Transit

Receptionist/Switchboard

Norfolk, VA · On-site

$16.45 - $20.15/hr

Pay Range: $16.45 - $20.15 The Receptionist/Switchboard Operator is primarily responsible for operating the switchboard and providing oversight for the designated lobby. Uses multi-line telephone ...

KBR

Watch Operator - Intermediate

Springfield, VA · On-site

$125K - $153K/yr

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

Gohrt

Receptionist/Switchboard

Norfolk, VA

$16.45 - $20.15/hr

Pay Range: $16.45 - $20.15 The Receptionist/Switchboard Operator is primarily responsible for operating the switchboard and providing oversight for the designated lobby. Uses multi-line telephone ...

KBR

Watch Operator - Intermediate

Chantilly, VA

$125K - $153K/yr

Watch Operator - Intermediate Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the ...

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All JobsPbx Operator Switchboard Operator JobsPbx Operator Switchboard Operator Jobs in Virginia

Pbx Operator Switchboard Operator information

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How much do pbx operator switchboard operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for pbx operator switchboard operator in Virginia is $15.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.79 per hour, depending on experience, location, and employer.

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are popular job titles related to Pbx Operator Switchboard Operator jobs in Virginia?

For Pbx Operator Switchboard Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Pbx Operator Switchboard Operator jobs in Virginia look for?

The top searched job categories for Pbx Operator Switchboard Operator jobs in Virginia are:

What cities in Virginia are hiring for Pbx Operator Switchboard Operator jobs?

Cities in Virginia with the most Pbx Operator Switchboard Operator job openings:

Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Virginia as of August 2026, with employment types broken down into 52% Full Time, 46% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,026 per year, or $15.9 per hour.

Full-Time Switchboard Operator (9:00 AM-5:00 PM)

Innovation At Work

Hampton, VA • On-site

$14.50 - $18.25/hr

Full-time

Re-posted yesterday

Job description

Innovation At Work, Inc. (IAW) is seeking a professional and customer-focused Full-Time Switchboard Operator (9:00 AM-5:00 PM rotational weekends and holidays) to support operations at the Hampton VA Medical Center. The Switchboard Operator serves as the primary communication link between patients, visitors, clinical staff, and healthcare providers by receiving, processing, and routing incoming calls while ensuring accurate and timely communication. The successful candidate will provide exceptional customer service, maintain professional telephone etiquette, and support critical communication operations in a fast-paced healthcare environment.
Essential Duties and Responsibilities
  • Receive and answer incoming telephone calls promptly and professionally.
  • Transfer calls accurately to the appropriate departments, clinics, physicians, and staff members.
  • Conduct warm transfers as required to ensure callers are successfully connected.
  • Provide general and specific information regarding hospital departments, clinic locations, and medical center services.
  • Operate telephone consoles, paging systems, and communication equipment.
  • Initiate emergency communication procedures and overhead paging announcements as necessary.
  • Respond to emergency situations including:
    • Code Blue notifications
    • Emergency alerts
    • Fire drills
    • Disaster notifications
    • Threat calls
    • Suicidal caller procedures
  • Maintain and utilize current on-call schedules, notification rosters, and department directories.
  • Assist providers and healthcare personnel with paging and notification processes.
  • Document and maintain operational logs and reports including:
    • Unusual Event Logs
    • Telephone Trouble Reports
    • Code Blue/Cardiac Arrest Logs
    • Daily operational documentation
  • Follow approved communication scripts and established procedures.
  • Maintain confidentiality and comply with HIPAA, VA privacy requirements, and security policies.
  • Work collaboratively with supervisors and team members to ensure uninterrupted service operations.
  • Perform additional related duties as assigned.

Requirements
Education
  • High School Diploma or GED required.
Experience
  • Minimum one (1) year of experience in customer service, switchboard operations, call center support, healthcare administration support, or related experience preferred.
Skills and Abilities
  • Strong verbal and written communication skills.
  • Ability to communicate clearly and professionally in English.
  • Excellent customer service and interpersonal skills.
  • Ability to operate multiple telephone lines and computer systems simultaneously.
  • Ability to remain calm and effective during stressful and emergency situations.
  • Strong attention to detail and organizational abilities.
  • Ability to prioritize tasks and manage high call volumes.
  • Basic computer proficiency, including:
    • Microsoft Word
    • Microsoft Outlook
    • Internet-based applications
    • Data entry systems
Additional Requirements
  • Ability to successfully complete background investigation and fingerprint requirements.
  • Ability to complete all required VA security and privacy training.
  • Must maintain confidentiality of patient and organizational information.
  • Must maintain professional appearance and conduct.
  • Ability to sit for extended periods while using communication equipment and computers.
  • Must be dependable with excellent attendance and punctuality.

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