ZipRecruiter

Log In

1

Patron Services Assistant Jobs (NOW HIRING)

ALLEY THEATRE

Guest Services Assistant

Houston, TX · On-site

$16/hr

POSITION: Guest Services Assistant DEPARTMENT: Marketing - Guest Services CLASSIFICATION ... Communicate with patrons via phone, email, web chat, and in person. * Check phone messages and ...

ALLEY THEATRE

Guest Services Assistant

Houston, TX

$16/hr

POSITION: Guest Services Assistant DEPARTMENT: Marketing - Guest Services CLASSIFICATION ... Communicate with patrons via phone, email, web chat, and in person. * Check phone messages and ...

Hamilton College

Access Services Assistant

Clinton, NY

$20 - $23/hr

Position Summary Hamilton College is hiring two Access Services Assistants. Reporting to the Head ... Responsibilities Assists patrons in locating and accessing materials and utilizing library services ...

Hamilton College

Access Services Assistant

Clinton, NY · On-site

$20 - $23/hr

Position Summary Hamilton College is hiring two Access Services Assistants. Reporting to the Head ... Responsibilities Assists patrons in locating and accessing materials and utilizing library services ...

next page

Showing results 1-20

All JobsPatron Services JobsPatron Services Assistant Jobs

Patron Services Assistant information

What is the 3 month rule for jobs?

The 3 month rule for a Patron Services Assistant typically refers to a probationary period of three months during which performance and suitability for the role are evaluated. This period allows employers to assess skills, reliability, and fit before offering permanent employment or benefits.

What is a patron services assistant?

A patron services assistant is responsible for providing customer service to visitors or patrons, often in settings like libraries, museums, theaters, or community centers. Their duties include answering questions, assisting with ticketing or memberships, and ensuring a positive experience for guests, often using communication and organizational skills. The role may require familiarity with ticketing systems, good interpersonal skills, and a friendly demeanor.

What are the duties of a service assistant?

A Patron Services Assistant is responsible for greeting visitors, providing information, handling ticketing or registration, and assisting with customer inquiries. They often operate cash registers, maintain the cleanliness of service areas, and ensure a positive experience for patrons in a customer service environment.

What are the key skills and qualifications needed to thrive as a Patron Services Assistant, and why are they important?

To thrive as a Patron Services Assistant, you need strong customer service skills, attention to detail, and familiarity with ticketing or reservation systems, typically supported by a high school diploma or equivalent. Experience with ticketing software (like Tessitura or PatronManager), point-of-sale systems, and basic office applications is often required. Exceptional communication, patience, and problem-solving abilities help you create positive experiences for patrons and address their concerns effectively. These skills ensure smooth operations, satisfied patrons, and a positive reputation for the organization.

What are the most common challenges faced by a Patron Services Assistant, and how can they be managed effectively?

Patron Services Assistants often encounter challenges such as handling high volumes of visitor inquiries, resolving ticketing issues, and managing difficult customer interactions, especially during busy events. Effective communication, patience, and a thorough knowledge of the venue’s operations help manage these situations smoothly. Collaborating closely with team members and supervisors ensures prompt problem-solving and a positive experience for patrons. Ongoing training in customer service and conflict resolution is typically provided to help staff navigate these challenges and maintain a welcoming environment.

What qualifications do I need to be an assistant librarian?

To be an assistant librarian, candidates typically need a high school diploma or equivalent, with some positions requiring a bachelor's degree in library science or a related field. Strong organizational skills, familiarity with library management software, and good customer service abilities are also important qualifications.

What are Patron Services Assistants?

Patron Services Assistants are frontline staff members who help visitors, customers, or patrons at venues such as theaters, museums, libraries, or event spaces. Their responsibilities typically include greeting guests, providing information, handling ticket sales or reservations, and assisting with seating or directions. They also address customer inquiries or concerns to ensure a positive experience. This role requires strong interpersonal and communication skills, as well as the ability to handle busy or stressful situations professionally.

What is the difference between Patron Services Assistant vs Front Desk Associate?

AspectPatron Services AssistantFront Desk Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseums, theaters, galleries, cultural institutionsHotels, offices, retail stores, healthcare facilities
Employer & IndustryArts, entertainment, cultural sectorsHospitality, retail, corporate sectors
Common Search IntentCustomer service roles in cultural settingsFront desk or reception roles in various industries

Both roles involve customer service and front-line interaction, but Patron Services Assistants typically work in cultural institutions like museums or theaters, focusing on visitor engagement. Front Desk Associates are more common in hospitality and retail settings, handling guest check-ins and inquiries. While their skills overlap, the industry context and specific responsibilities differ.

More about Patron Services Assistant jobs
What cities are hiring for Patron Services Assistant jobs? Cities with the most Patron Services Assistant job openings:
What are the most commonly searched types of Patron Services jobs? The most popular types of Patron Services jobs are:
What states have the most Patron Services Assistant jobs? States with the most job openings for Patron Services Assistant jobs include:
What job categories do people searching Patron Services Assistant jobs look for? The top searched job categories for Patron Services Assistant jobs are:
Patron Services Assistant jobs near you
Infographic showing various Patron Services Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Youth Services Manager

Youth Services Manager

Grandview Heights Public Library

Columbus, OH • On-site

$66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Title: Youth Services Manager
Classification: Manager II / Librarian II
Department: Patron Services
Starting Pay: $66,000 annually
Benefits: Comprehensive benefits package including 22 vacation days; 10 paid holidays; sick and bereavement leave; medical, dental, vision, and life insurance; and participation in the Ohio Public Employees Retirement System (OPERS). For benefit package details visit our career page.
Work Schedule: 40 hours per week, including daytime, evening, and weekend hours (every third weekend).
Reporting Relationship: Director of Patron Services
Position Summary
The Youth Services Manager supports the Library's mission and strategic goals by leading one of the Library's three Patron Services teams. This position provides leadership for youth services, including programming, outreach, and youth-focused initiatives, while ensuring exceptional customer service, effective staff leadership, and efficient operations.
Essential Duties and Responsibilities
Leadership and Management
  • Serve as a member of the Library's Management Team.
  • Supervise, mentor, and support a team of approximately 6-8 staff members.
  • Determine appropriate staffing levels and assign work to ensure efficient operations.
  • Recruit, interview, and recommend candidates for employment.
  • Provide orientation, coaching, training, and ongoing professional development opportunities.
  • Review and approve employee timecards and leave requests.
  • Conduct performance evaluations and provide regular coaching and feedback.
  • Address performance concerns through appropriate corrective action when necessary.
  • Foster open communication and a positive team culture.
  • Interpret, administer, and enforce Library policies and procedures.
  • Recommend improvements to policies, procedures, and workflows.
  • Serve as the Library's Person in Charge (PIC) when assigned.

Youth Services
  • Coordinate and evaluate comprehensive programming and outreach services for children, teens, and families.
  • Manage the Youth Services programming budget and related resources.
  • Coordinate scheduling and evaluation of youth programs and special events.
  • Develop partnerships with schools, community organizations, and other agencies serving youth.
  • Monitor community needs and emerging trends to ensure relevant and engaging services.
  • Collaborate with the Patron Services Manager responsible for Collection Development to maintain a high-quality youth and teen collection.
  • Collaborate with the Patron Services Manager responsible for Circulation Services to ensure consistent, high-quality patron services throughout the Library.
Patron Services
  • Provide direct public service by regularly working all public service desks.
  • Deliver reference, readers' advisory, and information services in person, by telephone, and through digital communication channels.
  • Assist patrons in accessing all Library services, including meeting room reservations, voter registration, and other public services.
  • Perform circulation functions, including checking materials in and out, placing holds, registering patrons, collecting payments, and resolving account issues.
  • Assist patrons with technology, including computers, mobile devices, library databases, eBooks, printers, scanners, copiers, gaming systems, and Microsoft Office applications.
  • Completes other duties as assigned.
Knowledge, Skills, and Abilities
  • Demonstrates exceptional customer service and professionalism.
  • Leads by example and promotes teamwork and collaboration.
  • Effectively facilitates meetings and encourages open communication.
  • Demonstrates strong organizational, planning, and time management skills.
  • Uses sound judgment, discretion, and maintains confidentiality.
  • Possesses strong interpersonal, verbal, and written communication skills.
  • Effectively manages conflict and fosters a respectful workplace.
  • Demonstrates proficiency with Windows-based software, Microsoft Office applications, integrated library systems, and other library technologies.
  • Maintains strong keyboarding and computer skills.
  • Understands principles of budgeting and resource management.
  • Ability to adapt to changing priorities and lead organizational change.
  • Ohio Notary Public commission, or the ability to obtain one, preferred.
Education and Experience
Required
  • Master's Degree in Library and Information Science (MLIS) from an ALA-accredited institution (or equivalent).
  • Three to five years of progressively responsible supervisory or management experience.
  • Experience delivering public library services and assisting patrons with library technology, including online catalogs, databases, eBooks, and digital resources.
  • Valid Ohio driver's license, proof of insurance, and the ability to travel locally as needed.
Preferred
  • Experience with youth programming and outreach.
  • Experience with library collection development for print and digital collections.
  • Broad public library experience including public service, personnel management, and digital resources.
  • Experience working in a unionized environment.
  • Experience serving patrons of all ages and backgrounds.
Physical Requirements:
  • Considerable mobility including, but not limited to, extensive periods of standing, walking, bending, sitting, lifting weights of up to 50 pounds, and pushing full book carts or containers.
  • Manual dexterity sufficient to perform general typing and computer skills.
  • Calm and focused handling of interruptions and distractions
  • Periodic intense concentration and sustained viewing of a computer monitor
About the library:
The Grandview Heights Public Library (GHPL) is an award-winning, independent suburban library system known for progressive leadership and friendly, personalized service. We are 1 of only 6 U.S. public libraries to receive 14 consecutive five-star ratings from Library Journal, ranking #1 nationwide in its expenditure category. GHPL is also the founding member and Administering Library of the Central Library Consortium (CLC).

Apply