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Patient Support Associate Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Unity OB/GYN Support Services LOCATION: OB/GYN - Clinton Crossing ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Ambulatory Support Services LOCATION: Unity Hospital - 1555 Long Pond Road Rochester, NY 14626 ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Gates, NY · On-site

$17.85 - $20/hr

Access Associate As an Access Associate, you will be responsible for many administrative support ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

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Patient Support Associate information

See Rochester, NY salary details

$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient support associate in Rochester, NY is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.46 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Rochester, NY? The most popular types of Patient Support jobs in Rochester, NY are:
What are popular job titles related to Patient Support Associate jobs in Rochester, NY? For Patient Support Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Rochester, NY look for? The top searched job categories for Patient Support Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Support Associate jobs? Cities near Rochester, NY with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,857 per year, or $24.9 per hour.

Access Associate

Rochester Regional Health

Rochester, NY • On-site

$17.85 - $20/hr

Full-time

Re-posted 27 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

STATUS: Full time
JOB TITLE: Access Associate
DEPARTMENT: Unity OB/GYN Support Services
LOCATION: OB/GYN - Clinton Crossing - 995 Senator Keating Blvd
Bldg E Suite 210 Rochester, NY 14618
SCHEDULE: Days, Mon-Fri, 8am-430pm
SUMMARY
In a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
RESPONSIBILITIES
  • Manages incoming calls while providing necessary information.
  • Greeting of patients and/or their representatives and providing direction as needed.
  • Scheduling and/or prescheduling patient appointments.
  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by deparmental policy.
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
  • Collecting/processing co-payments, deductables and/or other types of payments. Provides an estimate of cost when applicable.
  • Reviews charges in charge review WQs for completeness and accuracy.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
  • Communication with external customers such as but not limited to; payers, physician offices and other departments.
  • Accurately sets up new patient record via Care Connect.
  • If qualified, may be asked to interpret on occasion.
  • Performs other duties as assigned.

*RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.
REQUIRED QUALIFICATIONS
  • NA

PREFERRED QUALIFICATIONS
  • Associate degree
  • One year of customer service experience
  • Intermediate computer skills
  • Excellent customer service and communication skills

EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $20.00
CITY:
Rochester
POSTAL CODE:
14618
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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