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Patient Support Associate Jobs in Lancaster, NY (NOW HIRING)

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Transport Location: Buffalo General Medical Center Location of Job : US:NY:Buffalo Work Type : Full-Time Scheduled Work Hours: 10p-6a,11p-7a,12a-8a Shift 3 ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Operating Room Location: Buffalo General Medical Center Location of Job : US:NY:Buffalo Work Type : Full-Time Scheduled Work Hours: 11-7, 12-8, 1-9, 2-10, ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Transport Location: Buffalo General Medical Center Location of Job : US:NY:Buffalo Work Type : Full-Time Scheduled Work Hours: 11a-7p,12p-8p,1p-9p,2p-10p ...

Kaleida Health

Patient Support Associate

Buffalo, NY · On-site

Patient Support Associate Department : BGMC Operating Room Location: Buffalo General Medical Center Location of Job : US:NY:Buffalo Work Type : Full-Time Scheduled Work Hours: 11-7, 12-8, 1-9, 2-10, ...

UBMD Physicians' Group

Hybrid Medical Biller

Buffalo, NY · On-site

$18 - $26/hr

UB Associates, Inc. Pay Range: $18.00-$26.00 per hour Work Location: In person for training ... Manage refunds and payment adjustments when necessary Patient Support & Collaboration * Respond ...

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Patient Support Associate information

See Lancaster, NY salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient support associate in Lancaster, NY is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $22.84 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What cities near Lancaster, NY are hiring for Patient Support Associate jobs?

Cities near Lancaster, NY with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Lancaster, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,392 per year, or $24.2 per hour.

Patient Support Associate

Kaleida Health

Buffalo, NY • On-site

Full-time

Re-posted 5 days ago

Kaleida Health rating

7.3

Company rating: 7.3 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

304th of 895 rated healthcare providers

Job description

Patient Support Associate
Department: BGMC Transport
Location: Buffalo General Medical Center
Location of Job: US:NY:Buffalo
Work Type: Full-Time
Scheduled Work Hours: 10p-6a,11p-7a,12a-8a
Shift 3
Job Description
This position, under the general supervision of the RN or Transport Manager is responsible for environmental, inventory, dietary, transportation, limited clerical and patient comfort duties. Performs computer input. Participates in patient care activities as assigned. Participates in quality improvement activities. Implements the philosophy, objectives, policies and standards of Kaleida Health, within the patient-centered care program and Kaleida as a whole.
Education And Credentials
High school diploma or equivalency required.
Experience
Ability to properly communicate information obtained from patients. Ability to implement high standards of care within the confinements of their position. Ability to responsibly maintain composure and effectiveness in stressful situations. Ability to safely and properly handle and utilize various pieces of equipment used in the course of their position. For Centralized Transport Department: Minimum one year in a customer service focused position required. Must Possess excellent communication and interpersonal skills both verbal and written.
Working Conditions
Essential:
* Weight Requirement - Heavy (up to 100 lbs)
Job Details
Standard Hours Bi-Weekly: 75.00
FTE: 1.000000
Weekend/Holiday Requirement: Yes
On Call Required: No
With Rotation:
Work Arrangement: Onsite
Union Code: U08 - SEIU 1199 BGH Service Workers
Requisition ID#: 22960
Grade: S4
Pay Frequency: Bi-Weekly
Salary Range: $18.13 -$23.89
*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
Kaleida Health's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

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