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Patient Support Associate Jobs in Rochester, NY (NOW HIRING)

Patient Care Coordinator-Penfield, NY

Penfield, NY · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring ... Associates degree, preferred Industry/Product Knowledge Required: * Prior experience/knowledge with ...

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Patient Support Associate information

See Rochester, NY salary details

$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient support associate in Rochester, NY is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.46 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Rochester, NY? The most popular types of Patient Support jobs in Rochester, NY are:
What are popular job titles related to Patient Support Associate jobs in Rochester, NY? For Patient Support Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Rochester, NY look for? The top searched job categories for Patient Support Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Support Associate jobs? Cities near Rochester, NY with the most Patient Support Associate job openings:
Infographic showing various Patient Support Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,857 per year, or $24.9 per hour.

SEIU Perioperative Support Assoc

University of Rochester

Rochester, NY • On-site

$19.13 - $25.95/hr

Other

Re-posted 14 days ago


University Of Rochester rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

127th of 618 rated colleges and universities


Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

24

Department:

500212 Surgical Support Services-USAs

Work Shift:

UR - Rotating (United States of America)

Range:

UR SEIU 025 H

Compensation Range:

$19.13 - $25.95

The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.

Responsibilities:

Sensitive to the physical environment, following universal precautions: Transports/receives specimens, stocks unit supplies and linen, handles/disposes of body/bloody fluids, secures equipment as needed, preps, shaves, and transports patients as directed by the Nursing Staff. Retrieves case carts, locates and sets up equipment, performs all general housekeeping, floor care maintenance, trash/linen removal, reprocessing and downloading of sterile supplies. Aware of basic aseptic technique.

SUPERVISION AND DIRECTION EXERCISED:MACHINES AND EQUIPMENT USED:Wet mop, floor polishing and buffing machines and equipment, shavers, packing tape, upright and back-pack vacuum cleaning equipment, dry mop, dusters, sponges, pails, utility push and tray return carts, wheelchairs and other transport equipment, step ladder, microwave oven, coffee maker, ice machine, and other similar equipment. Demonstrates comprehensive knowledge of all service equipment for the set-up of Operating Room (O.R.) Suite.TYPICAL DUTIES:1.Damp dusts center cores, bins, and shelves. 2.Transports patients from Patient Care Units, Intensive Care Units, Strong Surgical Center, Emergency Department and Radiology to the Operating Room suite for scheduled surgery. Validates patient identification through communication with Nursing Staff and the two (2) patient identifiers (barcode identification bands and stickers from patient care units). Transports Stat specimen¿s to Pathology department.. 3.Demonstrates knowledge of special equipment used in O.R. suite such as: specialty bed/ tables, Accessory carts, machines such as: irrigating bio-poplars, head lights, bovie, solutions warmers, Dornoch machines, mini c-arms, Argon/Nitrogen tanks, GPS navigators, power source, Niagara Pumps, SCD Machines, video towers, micro-scopes, Davina robot, Stryker power box, stirrups, candy canes, Neuro head rest, Wilson frames, etc.4.Assists surgeons and nursing staff with patient such as holding extremities, transferring patients from stretcher to OR beds, restraining of patient and patient positioning for OR tables. Preps/shaves patients before surgical procedures are performed. Assists with moving patients with complex monitoring equipment and peripheral/central lines. 5.Restocks supplies for center core, scrub area, canteens, restrooms, locker rooms and work areas. Retrieves containers and supplies from OR suite on daily basis. 6.Responsible for picking dry good supplies for upcoming surgical cases, following pick tickets generated from electronic medical record preference card.7. Neptune Management: exchanging/replacing HEPA filters and smoke evacuator filters, cleaning and emptying the Neptune¿s and redeploying them to OR¿s. 8. Transports case carts.9. Stocks linen in warmers and bags of fluid with expiration datesQUALIFICATIONS:High School education required including at least 2 years of experience in related field with the ability to read, write and understand oral and written instructions and perform basic mathematical calculations; or an equivalent combination of education and experience. Ability to successfully complete 16 week Orientation/Training/Equipment and Service program required. Previous hospital operating/Trauma room experience or medical /surgical experience in a Health Care Facility setting, Trauma center setting preferred. Knowledge of OR service equipment helpful.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.


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