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Patient Support Associate Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... ED/Patient Access SCHEDULE: Monday to Friday, 3p to 11p, Every other weekend ATTRIBUTES * 2 year ...

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Patient Support Associate information

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$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient support associate in Rochester, NY is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.46 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Rochester, NY?

The most popular types of Patient Support jobs in Rochester, NY are:

What are popular job titles related to Patient Support Associate jobs in Rochester, NY?

For Patient Support Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Rochester, NY look for?

The top searched job categories for Patient Support Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Support Associate jobs?

Cities near Rochester, NY with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,857 per year, or $24.9 per hour.

Patient Onboarding Advisor

Lattimore Physical Therapy

Mendon, NY • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

• Answer incoming calls with a professional, friendly, and welcoming tone.
• Call on new patient referrals to initiate scheduling and collect required information.
• Accurately enter patient demographics, insurance details, and medical information into the EHR
system.
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic
availability and patient needs.
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to
patients.
• Guide patients through the "patient journey" by educating them on practice policies, what to
expect at their first visit, and the importance of attending scheduled therapy sessions.
• Handle overflow calls from individual clinics to support front desk staff as needed.
• Collaborate with clinical teams and administrative staff to ensure seamless communication and
workflow.
• Follow up with patients after their first appointment to confirm satisfaction and answer any
questions.
• Maintain professionalism and a supportive attitude toward patients and staff.
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times.
• Assist with additional administrative tasks and special projects as assigned by the supervisor.
Requirements
Excellent communication and interpersonal skills with a compassionate,
professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment while adapting to
shifting priorities.
• Proficient in Microsoft Office and experienced with EHR systems
• Ability to problem solve and identify opportunities to improve the patient
onboarding process.
• Collaborative team player with the ability to also work independently
Benefits
  • Salary: $18 per hour
  • 401(k) Matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Life Insurance and AD&D
  • Long Term Disability
  • Clothing Allowance
  • Employee Assistance Program
  • Personal Training and Gym Discounts
  • Financial Wellness Programs
  • Hotel and Travel Discounts

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