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Patient Support Assistant Jobs in Rochester, NY (NOW HIRING)

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Patient Support Assistant information

See Rochester, NY salary details

$30.6K

$34.9K

$38.5K

How much do patient support assistant jobs pay per year?

As of Sep 4, 2026, the average yearly pay for patient support assistant in Rochester, NY is $34,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $36,000.00 per year, depending on experience, location, and employer.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are the most commonly searched types of Patient Support jobs in Rochester, NY?

The most popular types of Patient Support jobs in Rochester, NY are:

What are popular job titles related to Patient Support Assistant jobs in Rochester, NY?

For Patient Support Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Support Assistant jobs in Rochester, NY look for?

The top searched job categories for Patient Support Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Support Assistant jobs?

Cities near Rochester, NY with the most Patient Support Assistant job openings:

Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

SUPERVISORY MEDICAL SUPPORT ASSISTANT

Veterans Health Administration

Rochester, NY

$56K - $73K/yr

Full-time, Part-time

Re-posted 13 days ago

Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 1,007 frontline employees who took The Breakroom Quiz

67th of 898 rated healthcare providers

Job description


QualificationsBasic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
  • Experience
  • None
  • Education
  • High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
  • Licensure/Certification/Registration
  • None
  • Grandfathering Provision
  • May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
  • Foreign Education
  • To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
  • Physical Requirements
  • See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements
  • English Language Proficiency
  • Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
  • Creditable Experience
  • To be creditable, the experience must have required the use of knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting
  • Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting
  • Part-Time Experience
  • Part-time experience is creditable according to its relationship to a full-time workweek
  • For example, an individual employed 20 hours per week, or on a half-time basis, would receive credit for 1 full-time workweek for each 2 weeks of service Quality of Experience
  • Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled
  • For all assignments above the full performance level (FPL), the higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
  • Grade Determinations: In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified
  • Supervisory Medical Support Assistant (Advanced), GS-08 Knowledge, Skills, and Abilities (KSAs)
  • In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic
  • This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
  • Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations
  • Ability to provide briefings, orientations, staff development, and training in a patient support setting
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
  • Assignment
  • For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety
  • Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics
  • They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting
  • Assignments at this level include but are not limited to evaluating the work of subordinate staff
  • resolving complex problems to ensure patient services are met
  • evaluating new products, equipment, and systems to make recommendations for improved operations
  • identifying educational or training needs
  • making final decisions on hiring selections
  • evaluating performance and taking disciplinary action when necessary
  • The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities
  • Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures
  • Physical Requirements: See VA Directive and Handbook 5019
  • Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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