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Patient Support Assistant Jobs in Rochester, NY (NOW HIRING)

HHS LLC

Patient Transport

Rochester, NY · On-site

$17.50/hr

Provide excellent service for every patient to support a safe and comfortable healing environment ... Follow all HHS and regulatory procedures and best practices * Assist team members and management as ...

Hhs

Patient Transport

Rochester, NY

$17.50/hr

Provide excellent service for every patient to support a safe and comfortable healing environment ... Follow all HHS and regulatory procedures and best practices * Assist team members and management as ...

Planned Parenthood CWNY

Patient Navigator

Rochester, NY · On-site

$18.95 - $21.93/hr

In support of PPCWNY's mission, the Patient Navigator builds strong relationships with patients and ... Refers patients to community resources to assist patients with the Social Determinants of Health

Planned Parenthood CWNY

Patient Navigator

Rochester, NY · On-site

$18.95 - $21.93/hr

In support of PPCWNY's mission, the Patient Navigator builds strong relationships with patients and ... Refers patients to community resources to assist patients with the Social Determinants of Health

Clear Choice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

Scan and upload documents into patient records * Assist with outgoing shipments and general office organization * Perform other duties as needed to support the Center's success Skills and Experience ...

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Patient Support Assistant information

See Rochester, NY salary details

$30.6K

$34.9K

$38.5K

How much do patient support assistant jobs pay per year?

As of Sep 4, 2026, the average yearly pay for patient support assistant in Rochester, NY is $34,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $36,000.00 per year, depending on experience, location, and employer.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are the most commonly searched types of Patient Support jobs in Rochester, NY?

The most popular types of Patient Support jobs in Rochester, NY are:

What are popular job titles related to Patient Support Assistant jobs in Rochester, NY?

For Patient Support Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Support Assistant jobs in Rochester, NY look for?

The top searched job categories for Patient Support Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Support Assistant jobs?

Cities near Rochester, NY with the most Patient Support Assistant job openings:

Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Patient Representative

Rochester Regional Health

Rochester, NY • On-site

$19.46 - $28.55/hr

Full-time

Re-posted 15 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 221 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

Job Title: Patient Representative
Department: Pulmonology
Location: 49 Lawrence Ave, Potsdam, NY 13676
Hours Per Week: 40hrs
Schedule: M-F, 8am-4:30pm
SUMMARY:
Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).
RESPONSIBILITIES:
  • Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
  • Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
  • Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.
  • Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization's mission and core values.

PREFERRED QUALIFICATIONS:
  • Advanced technical training and/or certification
  • Formal education beyond High School
  • Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology

UNION:
1199-200B SEIU (CPH) Clerical
Note: Not all per diem roles are union eligible
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$19.46 - $28.55
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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