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Patient Support Assistant Jobs in Rochester, NY (NOW HIRING)

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Opportunity This is not a traditional medical assistant or LPN role. As a TSH Navigator, you'll ... Patient Care & Clinical Support * Greet, check in, and room patients; update demographic, pharmacy ...

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Opportunity This is not a traditional medical assistant or LPN role. As a TSH Navigator, you'll ... Patient Care & Clinical Support * Greet, check in, and room patients; update demographic, pharmacy ...

UK St Claire

Patient Registration Assistant

Pavilion, NY · On-site

$17 - $23.25/hr

Schedules appointments and completes accurate patient registration. Coordinates admission ... Supports office operations through clerical and administrative duties, ensuring compliance with ...

Hhs

Patient Transport

Rochester, NY

$17.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide excellent service for every patient to support a safe and comfortable healing environment ... Follow all HHS and regulatory procedures and best practices * Assist team members and management as ...

New

Lattimore Physical Therapy

Patient Onboarding Advisor

Mendon, NY · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle overflow calls from individual clinics to support front desk staff as needed. Collaborate ... times. Assist with additional administrative tasks and special projects as assigned by the ...

TES Staffing

Be Seen First

Operations Coordinator- Outpatient Medical Office

Victor, NY · On-site

$24 - $26/hr

This role combines front-line patient support with practice operations and administrative ... Coordinate internal meetings and assist with administrative projects * Process incoming and ...

Clear Choice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scan and upload documents into patient records * Assist with outgoing shipments and general office organization * Perform other duties as needed to support the Center's success Skills and Experience ...

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Scan and upload documents into patient records * Assist with outgoing shipments and general office organization * Perform other duties as needed to support the Center's success Skills and Experience ...

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All JobsPatient Support JobsPatient Support Assistant JobsPatient Support Assistant Jobs in Rochester, NY

Patient Support Assistant information

See Rochester, NY salary details

$32.1K

$36.6K

$40.4K

How much do patient support assistant jobs pay per year?

As of Aug 12, 2026, the average yearly pay for patient support assistant in Rochester, NY is $36,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $37,800.00 per year, depending on experience, location, and employer.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are the most commonly searched types of Patient Support jobs in Rochester, NY? The most popular types of Patient Support jobs in Rochester, NY are:
What are popular job titles related to Patient Support Assistant jobs in Rochester, NY? For Patient Support Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Support Assistant jobs in Rochester, NY look for? The top searched job categories for Patient Support Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Support Assistant jobs? Cities near Rochester, NY with the most Patient Support Assistant job openings:
Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Patient Care Navigator

Town Square Health

Rochester, NY • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Patient Care Navigator
Location: Rochester, NY
Reports to: Nurse Practice Manager
About Town Square Health
Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team!
The Opportunity
This is not a traditional medical assistant or LPN role.
As a TSH Navigator, you'll be a vital member of our care team; a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You'll go beyond the standard duties of a medical assistant to build real relationships, learn each patient's individual needs, and ensure their care is well-coordinated and genuinely personal.
You will be the primary point of contact for your patients-whether in the clinic, or between visits. Patients will count on you to answer questions, coordinate appointments, address concerns, and connect them with the right resources at the right time.
You'll have the opportunity to:
  • Serve as a consistent, trusted guide for a panel of Medicare patients
  • Bridge clinical care and community resources to remove barriers for patients
  • Help define what seamless, proactive, patient-centered care looks like as we scale
  • Be part of building something new-a care model designed from the ground up to do better

What You'll Do
You'll be at the intersection of clinical excellence and patient advocacy, blending hands-on medical assistant duties with proactive care coordination. This isn't just about rooming patients and collecting vitals-it's about knowing your patients, anticipating their needs, and making sure nothing falls through the cracks.
Patient Care & Clinical Support
  • Greet, check in, and room patients; update demographic, pharmacy, and billing information
  • Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
  • Conduct laboratory procedures including point-of-care testing, specimen collection, and processing

Care Coordination & Navigation
  • Serve as the primary point of contact for a dedicated patient panel
  • Communicate with patients to support follow-up, answer questions, and coordinate care
  • Coordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of health

Who You Are
You're a natural connector. You're energized by building relationships and making sure patients don't fall through the cracks. You combine strong clinical skills with genuine empathy and aren't afraid to go the extra mile to make a patient's experience smoother. You bring high emotional intelligence, sound judgment, and a solutions-oriented mindset to everything you do.
Most importantly, you believe healthcare can be better, and you want to be part of the team proving it.
Required Qualifications
This role is open to qualified candidates credentialed as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).
Medical Assistant (MA)
  • Graduation from an accredited medical assistant program
  • Medical assistant certification (as required by state)
  • High school diploma or equivalent
  • Phlebotomy skills
  • Current CPR or BLS certification

Licensed Practical Nurse (LPN)
  • Active, unrestricted LPN license in the state of practice
  • Graduation from an accredited practical nursing program
  • Current CPR or BLS certification
  • Phlebotomy skills

Skills and Knowledge
  • Excellent judgment and critical thinking skills with a willingness to problem-solve
  • High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
  • Effective communicator with the ability to engage patients across diverse backgrounds and needs
  • Familiarity with healthcare systems, community resources, and care coordination practices
  • Mission-driven, collaborative mindset and a passion for improving the patient experience

What We Offer
  • Competitive hourly rate of $20-$25, based on professional certification and depth of experience
  • Eligibility for incentive bonuses based on positive patient outcomes and clinic performance
  • Consistent schedule
  • Comprehensive benefits package (medical, dental, vision, 401K)
  • Opportunity to build something from the ground up
  • Direct impact on patient care and outcomes
  • High visibility and influence in a growing organization

Equal Opportunity Employer
Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.

Apply