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Patient Financial Navigator Jobs (NOW HIRING)

Coxhealth

Patient Financial Navigator

Springfield, MO · On-site

Benefits | CoxHealth The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under ...

Coxhealth

Patient Financial Navigator

Springfield, MO · On-site

Benefits | CoxHealth The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under ...

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Patient Financial Navigator information

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$13

$24

$38

How much do patient financial navigator jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for patient financial navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

How does a Patient Financial Navigator typically interact with patients and clinical staff throughout the patient's care journey?

A Patient Financial Navigator regularly communicates with both patients and clinical staff to ensure a smooth financial experience during care. They guide patients through insurance verification, estimate out-of-pocket costs, and help arrange payment plans if needed. Collaborating closely with clinical teams, they stay updated on treatment plans and scheduling, enabling them to provide accurate financial counseling at each stage. This role requires empathy, clear communication, and the ability to coordinate across departments to address any financial concerns proactively.

What is the difference between Patient Financial Navigator vs Patient Advocate?

AspectPatient Financial NavigatorPatient Advocate
CredentialsOften requires healthcare or social work certificationsMay have social work or healthcare background, but less standardized
Work EnvironmentHospitals, clinics, insurance companiesHospitals, community organizations, legal settings
Employer & IndustryHealthcare providers, insurance companiesHealthcare facilities, nonprofits, legal aid
Primary FocusAssisting patients with financial concerns and insurance navigationSupporting patients' overall well-being, including legal and emotional needs

While both roles support patients, the Patient Financial Navigator primarily focuses on financial and insurance issues, whereas the Patient Advocate offers broader support including legal and emotional assistance. The two roles often collaborate but serve distinct functions within healthcare settings.

What are the key skills and qualifications needed to thrive as a Patient Financial Navigator, and why are they important?

To thrive as a Patient Financial Navigator, you need a solid understanding of healthcare billing, insurance processes, and medical terminology, often supported by experience in healthcare finance or a related certification. Familiarity with billing software, electronic health record (EHR) systems, and insurance verification tools is typically required. Excellent communication, empathy, and problem-solving skills help you guide patients through complex financial discussions and navigate sensitive situations. These skills ensure patients receive clear guidance on their financial responsibilities, which supports both patient satisfaction and the healthcare organization’s revenue cycle.

What are Patient Financial Navigators?

Patient Financial Navigators are healthcare professionals who assist patients in understanding and managing the financial aspects of their medical care. They help patients estimate costs, explain insurance benefits, identify financial assistance programs, and guide them through billing and payment options. Their goal is to reduce financial stress and ensure that patients can access the care they need without undue hardship. Patient Financial Navigators often work in hospitals, clinics, or cancer centers, collaborating with both patients and healthcare teams.
More about Patient Financial Navigator jobs
What cities are hiring for Patient Financial Navigator jobs? Cities with the most Patient Financial Navigator job openings:
What states have the most Patient Financial Navigator jobs? States with the most job openings for Patient Financial Navigator jobs include:
What job categories do people searching Patient Financial Navigator jobs look for? The top searched job categories for Patient Financial Navigator jobs are:
Patient Financial Navigator jobs near you
Infographic showing various Patient Financial Navigator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Patient Financial Navigator

Cancer Center of South Florida PLLC

West Palm Beach, FL • On-site

Full-time

Posted 29 days ago

Job description

Description:

POSITION SUMMARY:

The Patient Financial Navigator is responsible for guiding patients on their financial responsibilities related to treatment and assisting them in understanding and managing complex healthcare costs. This role involves frequent communication with patients, payers, third-party vendors, and internal teams to ensure coordinated financial support and patient access to care.


CORE ESSENTIAL RESPONSIBILITIES:

  • Collaborates with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on patients’ financial plans.
  • Ensure timely processing of medication refill requests and report any issues or late deliveries to management.
  • Coordinates access to financial assistance, copay support, and free drug programs for eligible patients.
  • Obtains and verifies required signatures for all financial assistance documentation.
  • Meets with patients (in person or virtually) to explain out-of-pocket responsibilities prior to treatment.
  • Responds promptly to patient and staff related financial assistance inquiries regarding billing, insurance, or treatment financial obligations.
  • Communicates with third-party vendors to resolve patient account issues.
  • Flags potential insurance coverage issues to Pharmacy Services to avoid delays in care.
  • Assists in maintaining proper documentation and workflows related to patient financial support.
  • Provides coverage for other financial navigators as needed to ensure uninterrupted support.
  • Ensure co-pay cards and grant information are entered into EPIC patient accounts and any financial assistance platforms.
Requirements: