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Patient Engagement Manager Jobs (NOW HIRING)

beBright

Patient Engagement Specialist

$38K - $44K/yr

Accurately document interactions in PMS/CRM systems. * Meet expectations for call handling, quality ... Patient Engagement: 100% of assigned outreach communications documented within defined SLA Work ...

Contexture

Engagement Manager

Grand Junction, CO · On-site

$6.2K - $7.2K/mo

... patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure. Additionally, the Engagement Manager will assist in securing timely submission ...

Contexture

Engagement Manager

Grand Junction, CO · On-site

$6.2K - $7.2K/mo

... patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure. Additionally, the Engagement Manager will assist in securing timely submission ...

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Patient Engagement Manager information

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$27K

$77.8K

$136.5K

How much do patient engagement manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for patient engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a patient engagement manager?

A Patient Engagement Manager is a healthcare professional responsible for developing and implementing strategies to improve patient involvement and satisfaction throughout their healthcare journey. They work to ensure patients are informed, supported, and actively participating in their care, often by leveraging communication tools, educational resources, and technology. These managers collaborate with clinicians, administrative staff, and sometimes external partners to create programs that enhance patient experiences and outcomes. Their goal is to foster strong relationships between patients and healthcare providers, ultimately leading to better health results and increased patient loyalty.

How does a patient engagement manager typically collaborate with healthcare providers and other stakeholders to improve patient experience?

Patient Engagement Managers work closely with healthcare providers, administrative staff, and sometimes even technology vendors to design and implement strategies that enhance patient communication and satisfaction. They facilitate regular meetings to gather feedback, monitor patient engagement metrics, and coordinate cross-functional projects aimed at improving care delivery. Strong collaboration and communication skills are crucial, as the role often requires aligning the goals of clinical teams with organizational objectives while keeping patients’ needs at the forefront.

What are the key skills and qualifications needed to thrive as a patient engagement manager, and why are they important?

To thrive as a Patient Engagement Manager, you need a background in healthcare management or public health, with expertise in patient education and experience leading engagement initiatives. Familiarity with CRM platforms, patient portal systems, and data analytics tools is typically required, along with certifications like CPHQ (Certified Professional in Healthcare Quality) being beneficial. Strong communication, relationship-building, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for effectively improving patient satisfaction, fostering loyalty, and driving better health outcomes within healthcare organizations.

What is the difference between Patient Engagement Manager vs Patient Services Coordinator?

AspectPatient Engagement ManagerPatient Services Coordinator
Primary FocusDeveloping strategies to improve patient involvement and communicationAssisting patients with scheduling, inquiries, and administrative support
Required CredentialsBachelor's degree in healthcare, communications, or related field; experience in patient engagementHigh school diploma or equivalent; healthcare or administrative experience often preferred
Work EnvironmentHealthcare organizations, hospitals, clinics focusing on patient experienceFront desk, patient support departments, outpatient clinics
Employer & Industry UsageUsed in healthcare settings emphasizing patient satisfaction and engagementCommon in clinics and hospitals providing direct patient support

The Patient Engagement Manager focuses on creating strategies to enhance patient involvement and communication, often requiring specialized skills and experience. In contrast, the Patient Services Coordinator handles day-to-day patient interactions and administrative tasks. Both roles are vital in healthcare but serve different functions within patient care and support.

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Patient Engagement Manager jobs near you
Infographic showing various Patient Engagement Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Patient Engagement Coordinator

Pennsylvania Medicine

Philadelphia, PA • On-site

Full-time

Posted 18 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Shift: Full Time - Day Shift
Entity/Unit: CPUP - Access Center Staff
Location: 3535 Market Street
Summary:
  • The Patient Engagement Coordinator assists the Supervisor/Manager in providing daily guidance, support, and communication to frontline staff to ensure timely access, operational effectiveness, and a consistent, high-quality patient experience. The role supports real-time operations, quality assurance, coaching, escalation management, and adherence to established workflows, policies, and service standards across the Patient Engagement Center (PEC).

Responsibilities:
  • Provide daily guidance and real-time support to frontline staff to ensure service level, quality, and patient experience standards are met.
  • Serve as the first line of escalation for agent and patient issues
  • research, resolve, and escalate concerns as appropriate.
  • Monitor real-time performance, agent adherence, and workflow compliance using contact center systems.
  • Provide inbound and outbound call coverage as required by leadership.
  • Quality, Safety Nets & Coaching
  • Complete formal QA evaluations, score interactions, and provide timely, skills-based feedback focused on re-education and adherence.
  • Manage and resolve Safety Nets in accordance with established timelines and risk prioritization.
  • Assist supervisors with 1:1 meeting with the Patient Engagement Associates
  • Support onboarding and ongoing training for new and incumbent staff.
  • Reporting, Systems & Knowledge Support
  • Prepare and distribute operational reports and performance summaries as assigned.
  • Serve as a subject matter expert for PEC systems, tools, and workflows.
  • Ensure job aids and knowledge resources are current and accurately reflect procedures.
  • Communication & Collaboration
  • Participate in and lead team meetings, huddles, and assigned stakeholder meetings.
  • Act as a liaison between frontline staff and leadership, providing operational insights and follow-up as needed.
  • Collaborate with leadership and cross-functional teams to address operational needs and improvement opportunities.
Education or Equivalent Experience:
  • H.S. Diploma/GED (Required)
  • 3+ years Healthcare Contact Center Environment, with demonstrated leadership, coordinator, or senior (required)
  • Bachelor of Arts or Science is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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