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What is a remote NAMI?

Remote Nami jobs refer to positions offered by Nami, a company that typically specializes in mental health, wellness, or related technology services, where employees can work from locations outside of a traditional office setting. These roles may include positions such as customer support, software development, project management, or outreach coordination, all performed remotely. Remote work allows for greater flexibility and can enable employees to balance their professional and personal lives more effectively. To qualify for these jobs, candidates usually need a reliable internet connection, relevant experience, and strong communication skills. Working remotely for Nami can offer opportunities to contribute to mental health advocacy and support from anywhere in the world.

What skills and qualifications are needed to thrive as a remote NAMI support specialist?

To thrive as a Remote NAMI Support Specialist, you need a background in mental health, peer support, or counseling, often supported by relevant certifications or lived experience. Familiarity with virtual communication platforms, case management systems, and data security protocols is typically required. Compassion, active listening, and strong interpersonal skills help build trust and provide effective support to individuals in need. These skills are crucial for delivering empathetic, secure, and reliable mental health support services in a remote environment.

What are common challenges faced by remote NAMI staff, and how can they effectively collaborate with their team?

Remote NAMI staff members often face challenges such as maintaining clear communication across different time zones, building team cohesion without in-person interaction, and ensuring consistent support for individuals seeking mental health resources. Effective collaboration typically involves regular virtual meetings, utilizing project management tools, and fostering a culture of openness and support. Staff are encouraged to participate in ongoing training and wellness initiatives, which help them stay connected and aligned with NAMI’s mission while working remotely.

What is the difference between Remote Nami vs Remote Customer Support Specialist?

AspectRemote NamiRemote Customer Support Specialist
Required CredentialsBasic customer service skills, sometimes certifications in communication or support toolsCustomer service experience, communication skills, sometimes certifications in CRM software
Work EnvironmentRemote, flexible hours, often part of a support teamRemote, may involve shift work, customer interaction, and troubleshooting
Employer & Industry UsageTech companies, startups, e-commerceRetail, tech, service industries
Search & Comparison IntentLooking for remote customer support roles with flexible schedulesSeeking remote customer service jobs with specific industry focus

Remote Nami typically refers to roles involving remote customer support with flexible hours, often in tech or e-commerce sectors. Remote Customer Support Specialist is a broader term for remote customer service roles across various industries. Both require communication skills and some support tools knowledge, but Remote Nami may emphasize flexibility and specific platform experience.

What cities are hiring for Remote Nami jobs?

Cities with the most Remote Nami job openings:

What are the most commonly searched types of Nami jobs?

The most popular types of Nami jobs are:

What states have the most Remote Nami jobs?

States with the most job openings for Remote Nami jobs include:

What job categories do people searching Remote Nami jobs look for?

The top searched job categories for Remote Nami jobs are:

Remote Nami jobs near you
Infographic showing various Remote Nami job openings in the United States as of August 2026, with employment types broken down into 2% Internship, 2% As Needed, 83% Full Time, and 13% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

NAMI HelpLine Research Intern (Remote) - INTERNSHIPS

National Alliance on Mental Illness

Arlington, VA • On-site, Remote

Part-time

Posted 5 days ago

Job description

Please note: This is a listing for an internship position, and you must be currently enrolled in an MPH academic program with an academic advisor to be eligible.
Are you interested in making a meaningful difference in people's lives?
NAMI HelpLine is a free, nationwide peer-support service providing mental health information, resource referrals, empathy, and hope to over 75,000 people a year across the U.S. who are affected by mental health conditions and are in need of help. The NAMI HelpLine provides a vital service to the NAMI community by responding with empathy to inquiries by phone call and text providing valuable information about mental health conditions, treatment options, NAMI education and support programs, and other mental health resources.
The HelpLine Research Intern Experience
The NAMI HelpLine Research Interns contribute by ensuring that the HelpLine resource database, warmline directory, and synonym database are accurate, so help seekers always have the correct resource that will help them in their mental health journey.
In return, HelpLine Research Interns will develop a deep understanding of the mental health landscape, mental health conditions, treatment options, and recovery strategies. HelpLine Research Interns will also know that they have the appreciation and gratitude of the individuals, families, and caregivers we serve for ensuring that they have the best possible information for their situation.
Ongoing Support
The NAMI HelpLine team strives to create a supportive virtual community for our Research Interns! HelpLine staff provide regular coaching support and skill development. NAMI HelpLine staff also hosts a weekly group virtual meeting for HelpLine Research Interns to ask questions and share experiences; HelpLine Research Interns are encouraged to email questions in between weekly meetings or to schedule a 30-minute one-on-one with their supervisor.
Serving Remotely
All HelpLine Specialists work remotely from their homes. HelpLine Research Interns are required to have access to a private workspace, a computer with the most recent operating system (MacOS, Windows, or Linux) and robust, reliable high-speed internet service.
Training
NAMI HelpLine Research Interns are required to take 21 hours of robust, asynchronous training to thoroughly prepare themselves to confidently and positively understand the diverse needs presented by help seekers and the experience of being a HelpLine Specialist. The training experience provides Research Interns with rewarding online instructional content, interactive exercises, knowledge checks, and a final test prior to joining as a member of the NAMI HelpLine Research Intern Team.
NAMI HelpLine Research Interns are also required to be trained via screenshot step-by-steps and live demonstration on how to audit the HelpLine resource database, Warmline Directory, and Synonym Database.
Minimum Time Commitment Requirements
Please note the following time commitment requirements:
  • Minimum of 8 hours per week starting on January 11, 2027, through July 1, 2027 totaling 300 hours total.
  • HelpLine Research Interns will work with their supervisor to determine what days and times within the Monday - Friday, 9 a.m. to 5 p.m. Eastern will work best for their schedule.

Essential Duties and Responsibilities:
  • Utilize Word Press and internet research to assist in completing a highly accurate HelpLine resource database audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
  • Utilize phone, SMS text, and internet research to assist in completing a highly accurate Warmline Directory audit by the end of Q2 2027, including accurate resource contact information, description, taxonomy assignment and tagging, and identification and resolution of service gaps where possible
  • Utilize Microsoft Excel to assist in executing a highly accurate taxonomy assignment, tagging, and synonym development activities related to NAMI HelpLine Resource Finder searchable database
  • Adhere to all NAMI HelpLine service program policies and procedures
  • Accurately and efficiently document hours worked and what activities have been completed during work hours
  • Attend one virtual HelpLine Research Internship group meeting per week

Essential Skills/Competencies:
  • Excellent verbal and written communication skills
  • Courteous, empathic, and professional manner
  • Comfortable asking clarifying questions when something is not understood
  • Basic knowledge of mental health conditions, treatments, recovery, and mental health care systems with an interest in learning more
  • Excellent analytical ability and problem-solving skills
  • Excellent research skills and resourcefulness
  • Excellent organization and time management skills
  • Demonstrated ability to meet deadlines
  • Strong attention to detail and accuracy, even when managing competing priorities or urgent tasks

Qualifications:
  • Must be at least 20 years of age
  • Must be currently enrolled in an MPH academic program
  • Lived personal experience, either as a person living well in recovery for at least one year or caregiving for a loved one with a mental health condition, or current enrollment in a related undergraduate or graduate program of studies
  • Ability to effectively use Word Press, Microsoft Excel, and other computer programs as necessary
  • Applicants should be comfortable working independently and as part of a team in a collegial work environment
  • Must be located in the United States
  • Must pass a background check

Work Environment:
  • This role is fully remote and you will work on your own or in collaboration with your fellow HelpLine Research Interns most of the time, but your supervisor is always available to help aside from the weekly virtual group meetings.

Apply