Hampton Bays, NY · On-site +1
$120K/yr
... Monthly Income (NAMI) is directed to the facility. * Regulatory Compliance: Maintain rigorous ... Remote Administration: Manage "Triple Check" processes virtually and coordinate with on-site ...
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Hampton Bays, NY · On-site +1
$120K/yr
... Monthly Income (NAMI) is directed to the facility. * Regulatory Compliance: Maintain rigorous ... Remote Administration: Manage "Triple Check" processes virtually and coordinate with on-site ...
New York, NY · On-site +1
Remote in the United States. Reports to : Senior Director, Strategic Payer Accounts. Roles and ... NAMI, AfPA, etc.) regarding appropriate support * Collaborate with Sales, Patient Engagement, and ...
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New York, NY · On-site +1
Remote in the United States. Reports to : Senior Director, Strategic Payer Accounts. Roles and ... NAMI, AfPA, etc.) regarding appropriate support * Collaborate with Sales, Patient Engagement, and ...
New York, NY · On-site +1
Remote in the United States. Reports to : Senior Director, National Payer Accounts. Roles and ... NAMI, AfPA, etc.) support when needed * Represent the payer perspective internally, providing ...
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New York, NY · On-site +1
Remote in the United States. Reports to : Senior Director, National Payer Accounts. Roles and ... NAMI, AfPA, etc.) support when needed * Represent the payer perspective internally, providing ...
| Aspect | Remote Nami | Remote Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in communication or support tools | Customer service experience, communication skills, sometimes certifications in CRM software |
| Work Environment | Remote, flexible hours, often part of a support team | Remote, may involve shift work, customer interaction, and troubleshooting |
| Employer & Industry Usage | Tech companies, startups, e-commerce | Retail, tech, service industries |
| Search & Comparison Intent | Looking for remote customer support roles with flexible schedules | Seeking remote customer service jobs with specific industry focus |
Remote Nami typically refers to roles involving remote customer support with flexible hours, often in tech or e-commerce sectors. Remote Customer Support Specialist is a broader term for remote customer service roles across various industries. Both require communication skills and some support tools knowledge, but Remote Nami may emphasize flexibility and specific platform experience.
Hampton Bays, NY • On-site, Remote
$120K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 16 days ago
Salary: $120,000 per year
Benefits:
Medical, Dental, Vision Insurance
Life Insurance
Disability Insurance
401K
Paid Time Off
The Remote Business Office Manager is responsible for the end-to-end lifecycle of New York State Nursing Home Medicaid applications. This role focuses on securing facility reimbursement by navigating the complexities of local Departments of Social Services (DSS/HRA), managing the 5-year lookback process, and ensuring all resident income is properly diverted.
Key ResponsibilitiesMedicaid Lifecycle Management: Oversee all new NY Medicaid applications from initial filing through the "Notice of Decision," coordinating closely with corporate billing teams.
Virtual Enrollment: Conduct remote intake meetings with families/responsible parties via phone or video to review financial obligations and secure necessary documentation.
Documentation & Lookback: Expertly audit financial records for the 5-year lookback period; identify and resolve potential penalty periods or transfers of assets.
Revenue Management: Facilitate the "Social Security Income Turnover" and complete Representative Payee forms to ensure Net Available Monthly Income (NAMI) is directed to the facility.
Regulatory Compliance: Maintain rigorous knowledge of NYS DOH guidelines, including Resource Allowances, Spousal Impoverishment rules, and Pooled Trusts.
Remote Administration: Manage "Triple Check" processes virtually and coordinate with on-site facility staff to ensure all mail and physical documents are digitized and processed.
PNA & Trust Accounts: Oversee Resident Trust Funds (PNA) in compliance with state and federal regulations.
NY Medicaid Expertise: Deep understanding of the New York State Medicaid application process (specifically for Long Term Care).
Digital Proficiency: Advanced skills in document management systems, EMR software (e.g., PointClickCare, MatrixCare), and virtual meeting platforms.
High-Volume Management: Ability to manage a large caseload across multiple NY counties or facilities simultaneously.
Communication: Exceptional interpersonal skills to guide stressed family members through complex financial disclosures remotely.
Experience: Minimum 3–5 years of experience in NY Nursing Home Medicaid billing or admissions.
Confidentiality: Strict adherence to HIPAA and the ability to handle sensitive financial data in a remote environment.
Independence: Proven ability to work autonomously, meet strict state deadlines, and problem-solve without direct on-site supervision.
Organization: Masterful ability to track "Pending" statuses and follow up with caseworkers at various DSS/HRA offices.