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Patient Case Coordinator Jobs (NOW HIRING)

Fora Health

Medical Programs Case Coordinator

Portland, OR · On-site

$20 - $27/hr

This role is central to coordinating patient care, facilitating transitions between levels of service, and supporting clinical operations. The Medical Programs Case Coordinator works closely with ...

Southcoast Health

RN-Case Coordinator

New Bedford, MA

$43.19 - $79.30/hr

We are searching for a talented RN-Case Coordinator Hours: 24hrs Shift: Day shift with weekend and ... Facilitates patient/family/representative achievement of desired outcomes. This position is part of ...

Southcoast Health

RN-Case Coordinator

New Bedford, MA

We are searching for a talented RN-Case Coordinator Hours:24hrs Shift:Day shift with weekend and ... Facilitates patient/family/representative achievement of desired outcomes. This position is part of ...

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How much do patient case coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient case coordinator in the United States is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Case Coordinator, and why are they important?

To thrive as a Patient Case Coordinator, you need a solid understanding of healthcare processes, case management, and typically a degree in health administration or a related field. Familiarity with electronic medical records (EMRs), case management software, and sometimes certification such as CCM (Certified Case Manager) are valuable. Excellent communication, organizational skills, and empathy help build trust with patients and coordinate effectively across healthcare teams. These skills ensure seamless patient care coordination, efficient resource utilization, and improved patient outcomes.

What are some common challenges faced by Patient Case Coordinators, and how can they be managed effectively?

Patient Case Coordinators often encounter challenges such as managing high caseloads, coordinating care among multiple healthcare providers, and addressing patient concerns promptly. Effective time management, strong communication skills, and staying organized with digital tools can help manage these challenges. Building good relationships with both patients and medical teams also ensures smoother transitions of care and better outcomes. Continuous learning about healthcare regulations and resources further enhances a Coordinator's ability to navigate complex cases successfully.

What does a Patient Case Coordinator do?

A Patient Case Coordinator is responsible for managing and coordinating a patient's care throughout their treatment journey. They act as a liaison between patients, healthcare providers, and insurance companies to ensure the patient receives appropriate medical services. Their duties often include scheduling appointments, communicating treatment plans, handling paperwork, and addressing patient concerns. By streamlining communication and processes, Patient Case Coordinators help improve the overall quality and efficiency of patient care.

What is the role of a patient Coordinator?

A patient coordinator manages communication between patients and healthcare providers, schedules appointments, and ensures patients understand their treatment plans. They often handle administrative tasks, maintain patient records, and may assist with insurance or billing processes to support patient care coordination.

What is the difference between Patient Case Coordinator vs Patient Advocate?

AspectPatient Case CoordinatorPatient Advocate
CredentialsTypically requires healthcare-related certifications or experienceOften requires knowledge of healthcare systems; certifications vary
Work EnvironmentHospitals, clinics, insurance companiesHospitals, community organizations, legal settings
Employer & IndustryHealthcare providers, insurance companiesHealthcare facilities, legal aid organizations
Primary FocusManaging patient cases, coordinating careSupporting patient rights, navigating healthcare systems

While both roles involve patient support, the Patient Case Coordinator primarily manages and coordinates patient care and services, whereas the Patient Advocate focuses on representing patient interests and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Case Coordinator jobs
What cities are hiring for Patient Case Coordinator jobs? Cities with the most Patient Case Coordinator job openings:
What are the most commonly searched types of Patient Case jobs? The most popular types of Patient Case jobs are:
Who are the top companies hiring for Patient Case Coordinator jobs? The top employers for Patient Case Coordinator jobs are:
What states have the most Patient Case Coordinator jobs? States with the most job openings for Patient Case Coordinator jobs include:
What job categories do people searching Patient Case Coordinator jobs look for? The top searched job categories for Patient Case Coordinator jobs are:
Patient Case Coordinator jobs near you
Infographic showing various Patient Case Coordinator job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 90% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $54,940 per year, or $26.4 per hour.

Medical Programs Case Coordinator

Fora Health

Portland, OR • On-site

$20 - $27/hr

Full-time

Posted 29 days ago

Job description

Job Type
Full-time
Description
POSITION SUMMARY
The Medical Programs Case Coordinator provides essential support to Fora Health's medical team, with responsibilities spanning Medication for Addiction Treatment (MAT), Residential, Withdrawal Management, and Psychiatric services. This role is central to coordinating patient care, facilitating transitions between levels of service, and supporting clinical operations. The Medical Programs Case Coordinator works closely with medical providers, nurses, residential assistants, addiction counselors, peer mentors, and administrative staff to ensure continuity and quality of care.
ESSENTIAL JOB DUTIES
  • Care Coordination:
    Coordinate patient appointments, facilitate transitions between programs, occasionally accompany patients to visits, and provide personalized support including referrals, follow-ups, and resource navigation.
  • Medication Support:
    Support medication management by assisting with ordering, conducting audits, and coordinating with pharmacy partners. Help resolve medication-related issues, promote safe administration practices, and connect patients with community resources, including identifying low-cost pharmacy options.
  • Patient & Team Communication:
    Serve as a liaison between medical, residential, and administrative teams. Communicate with patients and providers to ensure continuity of care and timely service delivery.
  • Documentation & Compliance:
    Maintain accurate records of coordination activities. Ensure adherence to agency policies including confidentiality, ethics, and professional boundaries.
  • Community Engagement:
    Provide outreach and promote access to services. Collaborate with community partners to support patient transitions and resource access.
  • Cultural Responsiveness:
    Apply trauma-informed, patient-centered approaches. Recognize and respond to bicultural values and needs to improve service accessibility and outcomes.
  • Professional Development:
    Attend required trainings and meetings. Perform other duties as assigned to support program goals.

ADDITIONAL JOB RESPONSIBILITIES
  • Attend staff meetings as scheduled.
  • Additional trainings to be completed as assigned in a timely manner.
  • Special projects and other duties as assigned.
  • Participate in ongoing supervision and consultation.
  • If eligible, drive a company vehicle responsibly and maintain a clean driving record.
  • Work effectively as part of an interprofessional team.

SUPERVISORY FUNCTIONS
This position does not have supervisory duties.
Requirements
QUALIFICATIONS
EDUCATION AND EXPERIENCE
  • Bachelor's degree preferred.
  • Minimum 3 years of relevant experience in healthcare or behavioral health, ideally with substance use disorder and underserved population.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
  • Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
  • Detail-oriented and organized
  • Demonstrated effectiveness in presenting ideas, transmitting information, or convey concepts to individuals or groups of people of varying educational, cultural and experiential levels.
  • Ability to maintain professional boundaries with patients, the community, and other staff members.
  • Ability to work collaboratively with patients, other treatment program staff, team members, and to treat everyone with respect and dignity at all times.
  • Written and organizational skills to complete all required documentation.
  • Communicates information effectively in writing and verbally
  • Strong organizational skills and attention to detail
  • Displays initiative and problem-solving skills
  • Basic knowledge of substance-use disorders
  • Marked ability to demonstrate and utilize self-awareness
  • Intermediate understanding of mental health disorders and symptom presentation

OTHER REQUIREMENTS
  • For employees with a history of substance use disorder, Fora Health's policy requires certification of a minimum of two years of sobriety for this position.
  • Ability to pass a pre-employment or for cause drug tests.
  • Ability to pass DHS criminal background and DMV checks.
  • Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

WORKING CONDITIONS
  • Prolonged use of computer
  • Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.
  • Position generally works in an indoor office environment with infrequent travel between sites or to special events.
  • Position does not consistently require overtime. Adjustment of work schedule may be required.
  • Position generally works in an indoor office environment with occasional travel between sites or to special events.
  • Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV.
  • Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
  • Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.
  • Fast paced, high volume work environment.

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