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How much do patient assistance program jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient assistance program in the United States is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What is a patient assistance program?

A Patient Assistance Program (PAP) job involves helping patients access financial assistance for medications and healthcare services. Employees in this role work with pharmaceutical companies, healthcare providers, and patients to determine eligibility and assist with the application process. They may also provide guidance on insurance coverage, medication affordability, and alternative support programs. The goal is to ensure that patients receive the treatments they need without financial hardship.

What are the typical daily responsibilities of a patient assistance program role?

In a Patient Assistance Program position, your daily responsibilities typically include assessing patient eligibility for various assistance programs, guiding patients through application processes, and communicating with healthcare providers or insurance representatives as needed. You may also be responsible for maintaining accurate records, following up on application statuses, and handling sensitive patient information in compliance with privacy regulations. The role often involves collaborating closely with a multidisciplinary team to ensure patients receive the medications or services they need in a timely manner. This combination of administrative and patient-facing tasks makes the position both dynamic and rewarding, with a strong focus on making a direct positive impact on patient access to care.

What are the key skills and qualifications needed for a patient assistance program?

To thrive in a Patient Assistance Program role, you need a strong understanding of healthcare systems, insurance coverage, and program eligibility requirements, often supported by experience in patient services or social work. Familiarity with healthcare databases, CRM tools, and knowledge of regulatory guidelines such as HIPAA are commonly required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail help professionals navigate complex situations and communicate effectively with patients and providers. These skills ensure timely and accurate support for patients seeking access to healthcare resources and medications.

More about Patient Assistance Program jobs
What cities are hiring for Patient Assistance Program jobs? Cities with the most Patient Assistance Program job openings:
What are the most commonly searched types of Patient Assistance Program jobs? The most popular types of Patient Assistance Program jobs are:
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What job categories do people searching Patient Assistance Program jobs look for? The top searched job categories for Patient Assistance Program jobs are:
Patient Assistance Program jobs near you
Infographic showing various Patient Assistance Program job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,686 per year, or $22 per hour.

Medication Assistance Program Coordinator

DCH Health System

Tuscaloosa, AL • On-site

$17.50 - $22.75/hr

Full-time

Re-posted yesterday

DCH Health System rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview

The Medication Assistance Program Coordinator is responsible for managing all duties of the pharmaceutical industries medication patient assistance recovery programs for DCH. This includes the identification and qualification of patients eligible for medication patient assistance programs.

The Medication Assistance Program Coordinator shall be responsible for managing and coordinating all activities associated with ensuring access to affordable medications through internal pharmacy and external manufacturer prescription assistance programs.

The Medication Assistance Program Coordinator will assist patients by providing complete patient care through the distribution of sample medication provided by pharmaceutical companies in coordination with the DCH pharmacy programs.  

Responsibilities
  • The Medication Assistance Program Coordinator is responsible for initiating, researching, completing, submitting and tracking Patient Assistance Program (PAP) applications for assigned facilities.
  • Identifies and qualifies patients for patient assistance programs at assigned facilities.
  • In addition to utilizing the resources that are available, the medication assistance coordinator is responsible for locating, applying for and securing financial assistance.
  • Supports and helps coordinate medication assistance for insured, uninsured, and under insured patients.
  • Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the applications to the respective PAP.
  • Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement products, including maintenance of files and documentation for PAP application submissions.
  • Identifies and assists patients with locating resources for pharmaceutical copay assistance and facilitates their enrollment and application process for the program.
  • Ensures pharmaceutical assistance is maintained for the duration of the prescription for patients enrolled in the PAP.
  • Identifies pharmaceutical assistance programs using third party software and internet programs.
  • Responsible for using the third party software or contacting the pharmaceutical companies to obtain refills and/or new prescription approvals within patient qualification guidelines.
  • Proactively establishes business relationships with key hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to the PAPs.
  • Reports regularly to the Assistant Director, providing updates on program's status and issues that may be barriers to maximizing the medication assistance recovery opportunity.
  • Works with pharmacists and providers to determine appropriate medication access programs for patients.
  • Works with the DCH retail pharmacy to maintain an accurate inventory of patient specific medication provided by patient assistance programs.
  • Has a working knowledge of all State and Federal laws and regulations affecting the practice of pharmacy.
  • Maintains security and confidentiality of all patient information.
  • Adheres to Pharmacy Department policies and procedures.
  • Adheres to DCH Behavioral Standards.
  • Participates in departmental planning.
  • Incorporates DCH values/goals into own work priorities.
  • Sets meaningful personal goals and assists others.
  • Uses critical thinking skills to solve complex problems.
  • Appropriately prioritizes and organizes work.
  • Proactively seeks out opportunities for self-development.
  • Seeks out new and innovative solutions to improve work.
  • Requires minimal guidance to perform routine functions.

    • DCH Standards:      

  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.
    • Qualifications

    MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

    Must be registered as a technician in State of Alabama by start date.   Must have national certification by PTCB or ExCPT. Must have a minimum of one year experience in medication reimbursement and health care insurance preauthorization.  Three years' experience in pharmacy practice is preferred. Experience with patient assistance programs is preferred. Baccalaureate degree is strongly preferred.  Must be able to operate computer, calculator, telephone, and other pharmacy related equipment.  Prior computer experience using Microsoft Office systems required, Strong communication skills required, Excellent interpersonal skills required, Must be able to work under pressure and meet deadlines, Must be detail oriented with strong follow-up skills, Must have strong telephone presence/etiquette, Must have better than average layman's knowledge of various medications and medication classes.

    WORKING CONDITIONS

    Environmental

    • Exposure to contaminants
    • Exposure to hazardous conditions
    • Close physical proximity
    • Requires wearing common protective or safety equipment

    Psychological

    • Contact with others
    • Occasionally deal with unpleasant or angry people
    • Daily use of electronic mail
    • Engage in face to face discussions
    • Frequent use telephone
    • Work with group or team

    PHYSICAL FACTORS

    • Physical activities include: Talking, hearing, bending, twisting, walking, kneeling, crouching, stooping, climbing, balancing, reaching, pushing, pulling, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects, tools or controls).
    • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
    • Must be able to perform the duties with or without reasonable accommodation.
    • Must be able to tolerate prolonged periods of sitting and/or standing
    • Hearing and vision must be normal or corrected to within normal range.
    • Possible exposure to disease, infection and hazardous materials.
    • Physical presence onsite is essential. 

    OTHER JOB FACTORS

    • Must be pleasant with others on the job and displaying a good-natured, cooperative attitude.
    • Must be reliable, responsible, and dependable, and fulfill obligations.
    • Must be able to file and maintain records.
    • Must be careful about detail and be thorough in completing work tasks
    • Must be willing to take on responsibilities and challenges.
    • Must be honest and ethical.
    • Must be able to accept criticism and deal calmly and effectively with high stress situations.
    Employment Type: FULL_TIME

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