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Patient Assistance Program Jobs (NOW HIRING)

Family Health Center

Patient Assistance Counselor

Mercer, WI · On-site

$18.75 - $24.75/hr

JOB SUMMARY The Patient Assistance Counselor is responsible for the accurate and timely assessment ... By maintaining comprehensive records and monitoring program participation, this role helps ensure ...

Hendrick Health

Patient Assistance Tech

Abilene, TX · On-site

$17 - $23.25/hr

To facilitate the utilization of patient assistance programs and drug replacement programs for qualified patients. To ensure all required billing and documentation is obtained and maintained ...

Retina Center of Texas

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Patient Assistance Specialist - Ophthalmology/Retina Practice

Southlake, TX · On-site

$17 - $21.75/hr

Educate and clearly explain available assistance programs to patients in a professional ... Maintain detailed documentation of all patient interactions and program submissions. * Work closely ...

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How much do patient assistance program jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient assistance program in the United States is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What is a Patient Assistance Program job?

A Patient Assistance Program (PAP) job involves helping patients access financial assistance for medications and healthcare services. Employees in this role work with pharmaceutical companies, healthcare providers, and patients to determine eligibility and assist with the application process. They may also provide guidance on insurance coverage, medication affordability, and alternative support programs. The goal is to ensure that patients receive the treatments they need without financial hardship.

What are typical daily responsibilities for someone working in a Patient Assistance Program role?

In a Patient Assistance Program position, your daily responsibilities typically include assessing patient eligibility for various assistance programs, guiding patients through application processes, and communicating with healthcare providers or insurance representatives as needed. You may also be responsible for maintaining accurate records, following up on application statuses, and handling sensitive patient information in compliance with privacy regulations. The role often involves collaborating closely with a multidisciplinary team to ensure patients receive the medications or services they need in a timely manner. This combination of administrative and patient-facing tasks makes the position both dynamic and rewarding, with a strong focus on making a direct positive impact on patient access to care.

What are the key skills and qualifications needed to thrive in the Patient Assistance Program position, and why are they important?

To thrive in a Patient Assistance Program role, you need a strong understanding of healthcare systems, insurance coverage, and program eligibility requirements, often supported by experience in patient services or social work. Familiarity with healthcare databases, CRM tools, and knowledge of regulatory guidelines such as HIPAA are commonly required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail help professionals navigate complex situations and communicate effectively with patients and providers. These skills ensure timely and accurate support for patients seeking access to healthcare resources and medications.

More about Patient Assistance Program jobs
What cities are hiring for Patient Assistance Program jobs? Cities with the most Patient Assistance Program job openings:
What are the most commonly searched types of Patient Assistance Program jobs? The most popular types of Patient Assistance Program jobs are:
What states have the most Patient Assistance Program jobs? States with the most job openings for Patient Assistance Program jobs include:
What job categories do people searching Patient Assistance Program jobs look for? The top searched job categories for Patient Assistance Program jobs are:
Patient Assistance Program jobs near you
Infographic showing various Patient Assistance Program job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,686 per year, or $22 per hour.
Patient Assistance Counselor

Patient Assistance Counselor

Family Health Center

Mercer, WI • On-site

$18.75 - $24.75/hr

Full-time

Re-posted 3 days ago

Job description

JOB SUMMARY

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals.

ESSENTIAL JOB FUNCTIONS

  1. Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference.
  2. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs.
  3. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria.
  4. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing.
  5. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records.
  6. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols.
  7. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance.
  8. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence.
  9. Maintains strict adherence to scheduled work hours with regular and reliable attendance.
  10. Performs other duties as assigned.

EDUCATION AND EXPERIENCE

  1. High school diploma or equivalent.
  2. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required.
  3. Proficient in Microsoft Office Suite.
  4. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns.

CERTIFICATIONS / LICENSES

  1. Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire.
  2. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances.
  3. Valid Wisconsin Driver’s License required with an acceptable motor vehicle record (MVR), per FHC guidelines.


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