Patient Advocate Jobs in Raleigh, NC (NOW HIRING)

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Diagnostic Radiology Nurse Manager, Operations

Occupational Summary

Manage and supervise functions of assigned patient care area on a 24-hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures. This position works in close partnership with the Vascular Interventional Radiology Operations Nurse Manager in a collaborative co-leadership model, providing operational support and leadership coverage to ensure continuity of patient care, staff support, and departmental operations.

Work Performed

Participate in the development of the clinical areas' strategic and operational plans. Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care. Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-procedure/procedure to departure and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization. Ensure a unit-based workforce that is diverse and cognizant of the value diversity brings to the workplace. Assure coordination/participation of unit-based staff on department and organization wide councils/committees. Ensure robust, participatory department huddle/s inclusive of all elements that support quality and safety. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24-hour basis. Ensure compliance with clinical patient care standards and established policies and procedures. Maintain clinical competencies for assigned clinical area and provide patient care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff. Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff. Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities. Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies. Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff, including ensuring that orders and all aspects of procedural care are being carried out in a manner supportive of patient care. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures. Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s) and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determine the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery. Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

N/A

Level Characteristics

N/A

Minimum Qualifications

Education

Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred.

Experience

Three years of nursing experience is required. Experience in Critical Care and/or Emergency Department, Interventional Radiology, is preferred.

Previous leadership experience or demonstrated charge nurse, department leader responsibility is preferred.

Degrees, Licensures, Certifications

Must have current or compact RN licensure in the state of North Carolina.

BCLS certification required.

ACLS certification required but can be obtained within one year of hire.

Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.