ZipRecruiter

Log In

1

Patient Advocate Jobs in Raleigh, NC (NOW HIRING)

next page

Showing results 1-20

All JobsPatient Advocate JobsPatient Advocate Jobs in Raleigh, NC

Patient Advocate information

See Raleigh, NC salary details

$13

$20

$30

How much do patient advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for patient advocate in Raleigh, NC is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.49 per hour, depending on experience, location, and employer.

What is a patient advocate?

A patient advocate, sometimes referred to as a patient care advocate, supports patients and their families, working to get them the best care available. As a patient advocate, your responsibilities and duties include helping clients understand their treatment options and working with doctors to get the client the best care possible, assisting your client to navigate their insurance coverage, and providing general support to the family throughout the healthcare process.

What is a patient advocate?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their diagnoses, treatment options, and medical bills, and often facilitate communication between patients, families, and healthcare providers. Patient advocates may work independently, for hospitals, or for insurance companies, always with the goal of ensuring that patients' rights and interests are represented. Their support can be especially valuable when dealing with complex medical or insurance issues.

What are the key skills and qualifications needed to thrive as a patient advocate, and why are they important?

To thrive as a Patient Advocate, you need a strong understanding of healthcare systems, patient rights, and relevant regulations, often supported by a degree in health services, social work, or related fields. Familiarity with electronic health record (EHR) systems, case management software, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding communication, empathy, problem-solving, and negotiation skills help you effectively support patients and collaborate with healthcare teams. These skills are crucial for ensuring patients' voices are heard, their concerns are addressed, and their care experiences are improved.

What are some common challenges patient advocates face when navigating healthcare systems for clients?

Patient Advocates often encounter obstacles such as complex insurance processes, communication barriers between patients and healthcare providers, and coordinating care among multiple specialists. Advocates must be persistent and resourceful in resolving these issues while maintaining patient confidentiality and trust. Successfully overcoming these challenges requires strong problem-solving skills and a deep understanding of healthcare policies and patient rights.

What is the difference between Patient Advocate vs Medical Assistant?

AspectPatient AdvocateMedical Assistant
Required CredentialsOften requires certification or training in patient advocacy or healthcare navigationCertified or trained in clinical procedures, EHR, and basic medical skills
Work EnvironmentHospitals, clinics, insurance companies, patient support organizationsDoctor's offices, clinics, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical practices, hospitals, outpatient clinics
Common Search & Comparison IntentUnderstanding patient support roles, advocacy servicesMedical assisting duties, clinical support roles

While both roles work within healthcare settings, a Patient Advocate primarily supports patients' rights and navigates healthcare systems, whereas a Medical Assistant performs clinical and administrative tasks to support healthcare providers. They serve different functions but often collaborate to improve patient care.

What is the career path for patient advocates?

The career path for patient advocates typically starts with entry-level roles such as patient navigator or support coordinator, progressing to senior advocacy positions, program managers, or policy specialists. Gaining experience, developing communication skills, and obtaining certifications like Certified Patient Advocate can support advancement within healthcare organizations or advocacy groups.
More about Patient Advocate jobs

What are the most commonly searched types of Patient Advocate jobs in Raleigh, NC?

The most popular types of Patient Advocate jobs in Raleigh, NC are:

What are popular job titles related to Patient Advocate jobs in Raleigh, NC?

For Patient Advocate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Patient Advocate jobs in Raleigh, NC look for?

The top searched job categories for Patient Advocate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Patient Advocate jobs?

Cities near Raleigh, NC with the most Patient Advocate job openings:

Patient Advocate jobs near you
Infographic showing various Patient Advocate job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,794 per year, or $20.1 per hour.

Patient Advocate- Duke Regional Inpatient and Outpatient

Duke Health

Durham, NC • On-site

$17.25 - $22.25/hr

Full-time

Posted 15 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

344th of 898 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.


Job Summary

Investigate, resolve, document and report organization-specific patient and visitor compliments and concerns to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to the Duke University Hospital. Provide monthly accountability and variance analysis of Balanced Scorecard Customer Service Outcomes to assigned Clinical Service Unit(s).

Locations:

Duke Regional Hospital Emergency Department, Hospital-based clinics, Davis Ambulatory Surgery Center, and Arringdon facility.

Hours:

Monday through Friday, 8:30 AM-5:00 PM

Work Performed

Serve as a primary resource for addressing and resolving patient concerns across inpatient and outpatient settings. Responsibilities include responding to patient complaints in real time, partnering with unit and departmental leadership to facilitate effective service recovery, and ensuring a positive patient experience. Manage and document patient complaints and grievances within RL6 in accordance with CMS regulatory requirements and established timelines. Assist patients and families with notarization of Healthcare Power of Attorney (HCPOA) and Durable/Financial Power of Attorney documents, follow established escalation protocols when appropriate, and collaborate with Patient Relations and Patient Visitor Relations (PVR) teams across DUHS to ensure concerns are routed, addressed, and resolved efficiently.

Facilitate resolution of complaints/grievances/requests for Patients & Visitors for assigned Clinical Service Unit. Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff. Document patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome; input into Feedback Monitor database. Compose letters or e-mails to patients, visitors, or PDC/Health System physicians, leadership, ensuring grammatical accuracy and according to the terms of the Duke grievance policy. Coordinate interventions/services with PDC Customer Service and Patient Relations, Patient and Visitor Relations and Risk Management. Collaborate with unit leadership to meet customer service and clinical quality outcomes for the customer service segment of the balanced scorecard on assigned CSU. Identify systems related problems, via patient/visitor data, and work collaboratively with physicians, administrators and staff to resolve. Conduct monthly accountability and variance analysis of balanced scorecard customer service outcomes. Analyze complaint/grievance data and collaborate with CSU Leadership and staff on a monthly basis. Assist in the preparation of annual and quarterly executive reportsfor senior leadership; present data to leadership teams. Develop a consultant relationship with assigned clinics/units to build and sustain a patient/customer-focused culture. Lead Customer Service Training for staff on assigned CSU. Participate on committees, work groups, and/or process improvement teams that improve patient/customer satisfaction. Notarize Advance Directives for DUHS/PDC patients by request; serve as a resource to answer questions regarding Advance Directives. Influence change across the Clinical Service Unit Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Possess strong customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; savvy enough to interact with physicians/senior leadership Excellent analytical skills, including analysis, planning, organizing, and troubleshooting Proficient in Windows-based operating software/systems Good oral and written communication skills; presentations skills Ability to work with minimal supervision Adaptability with high tolerance for ambiguous work situations Knowledge of health care, HMO/health insurance and/or Duke Medical Center experience Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues Must be visible to staff, offering support and modeling service behaviors and concern resolution processes Must be able to address difficult, awkward situations with tact and diplomacy Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal. Must be informed regulatory healthcare representatives for the patient and organization; must be able to communicate patient and visitor rights and responsibilities to patients, family members, and staff

Preferred skills: Strong writing skills, particularly for grievance responses; excellent communication and service recovery skills.

Level Characteristics

N/A

Minimum QualificationsEducation

Work requires Bachelor's degreein Behavioral Science or related field.

Experience

Three years of customer service experience, preferably in a health care setting.

Degrees, Licensures, Certifications

Notary Public Preferred, Expected to recieve within first 90 days of employment


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

What Duke Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply