ZipRecruiter

Log In

1

Patient Advocate Jobs in Raleigh, NC (NOW HIRING)

FastMed

Patient Services Advocate

Garner, NC · On-site

$15.75 - $20.50/hr

We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out.

Somatus, Inc.

Patient Health Advocate- VBC

Wake Forest, NC · On-site

$15.25 - $19.75/hr

The Patient Health Advocate (PHA) role supports Somatus high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources ...

next page

Showing results 1-20

All JobsPatient Advocate JobsPatient Advocate Jobs in Raleigh, NC

Patient Advocate information

See Raleigh, NC salary details

$13

$20

$30

How much do patient advocate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for patient advocate in Raleigh, NC is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Advocate, and why are they important?

To thrive as a Patient Advocate, you need a strong understanding of healthcare systems, patient rights, and relevant regulations, often supported by a degree in health services, social work, or related fields. Familiarity with electronic health record (EHR) systems, case management software, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding communication, empathy, problem-solving, and negotiation skills help you effectively support patients and collaborate with healthcare teams. These skills are crucial for ensuring patients' voices are heard, their concerns are addressed, and their care experiences are improved.

What Are Patient Advocates?

A patient advocate, sometimes referred to as a patient care advocate, supports patients and their families, working to get them the best care available. As a patient advocate, your responsibilities and duties include helping clients understand their treatment options and working with doctors to get the client the best care possible, assisting your client to navigate their insurance coverage, and providing general support to the family throughout the healthcare process.

What is the difference between Patient Advocate vs Medical Assistant?

AspectPatient AdvocateMedical Assistant
Required CredentialsOften requires certification or training in patient advocacy or healthcare navigationCertified or trained in clinical procedures, EHR, and basic medical skills
Work EnvironmentHospitals, clinics, insurance companies, patient support organizationsDoctor's offices, clinics, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical practices, hospitals, outpatient clinics
Common Search & Comparison IntentUnderstanding patient support roles, advocacy servicesMedical assisting duties, clinical support roles

While both roles work within healthcare settings, a Patient Advocate primarily supports patients' rights and navigates healthcare systems, whereas a Medical Assistant performs clinical and administrative tasks to support healthcare providers. They serve different functions but often collaborate to improve patient care.

What are patient advocates?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their diagnoses, treatment options, and medical bills, and often facilitate communication between patients, families, and healthcare providers. Patient advocates may work independently, for hospitals, or for insurance companies, always with the goal of ensuring that patients' rights and interests are represented. Their support can be especially valuable when dealing with complex medical or insurance issues.

What are some common challenges Patient Advocates face when navigating healthcare systems for clients?

Patient Advocates often encounter obstacles such as complex insurance processes, communication barriers between patients and healthcare providers, and coordinating care among multiple specialists. Advocates must be persistent and resourceful in resolving these issues while maintaining patient confidentiality and trust. Successfully overcoming these challenges requires strong problem-solving skills and a deep understanding of healthcare policies and patient rights.
More about Patient Advocate jobs
What are the most commonly searched types of Patient Advocate jobs in Raleigh, NC? The most popular types of Patient Advocate jobs in Raleigh, NC are:
What are popular job titles related to Patient Advocate jobs in Raleigh, NC? For Patient Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Advocate jobs in Raleigh, NC look for? The top searched job categories for Patient Advocate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Advocate jobs? Cities near Raleigh, NC with the most Patient Advocate job openings:
Patient Advocate jobs near you
Infographic showing various Patient Advocate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 20% Part Time, 1% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,794 per year, or $20.1 per hour.
Patient Services Advocate

Patient Services Advocate

FastMed

Garner, NC • On-site

$15.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

FastMed Urgent Care rating

5.6

Company rating: 5.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description


Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed.

For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.

POSITION SUMMARY

What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes:

  • Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions
  • Guiding patient in registration processes, including verification of insurance
  • Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
  • Assisting with patient feedback collection
  • Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log

What you’ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.

Why you’ll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to:

  • Competitive pay with quarterly incentive plan
  • Generous paid vacation & sick time that starts accruing on your first day with us
  • Medical, dental, vision, and other wellness benefits
  • 401(k) with company match

By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values:

Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this.

Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort.

Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity.

Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide.

A few requirements:

Minimum two years’ experience in customer service and medical front office setting is preferred

APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!


What FastMed Urgent Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom