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Parts Counter Representative Jobs (NOW HIRING)

JX Truck Center

Parts Counter Representative

Neenah, WI

$20 - $26/hr

As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication ...

Baker Lowell GMC

Parts Counter Rep

Lowell, MI · On-site

Parts Counter Rep Betten Baker Lowell automotive campus is actively seeking a parts counter rep. to assist in both our GMC and CDJR parts departments. This individual will be assisting the parts ...

Baker Lowell GMC

Parts Counter Rep

Lowell, MI

Parts Counter Rep Betten Baker Lowell automotive campus is actively seeking a parts counter rep. to assist in both our GMC and CDJR parts departments. This individual will be assisting the parts ...

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Parts Counter Representative information

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$12

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$27

How much do parts counter representative jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for parts counter representative in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Parts Counter Representative vs Parts Sales Associate?

AspectParts Counter RepresentativeParts Sales Associate
CredentialsHigh school diploma, some certifications in automotive or industrial partsHigh school diploma, certifications optional but beneficial
Work EnvironmentRetail or warehouse setting, interacting directly with customers and techniciansRetail or dealership environment, focusing on sales and customer service
Industry UsageCommonly used in automotive, industrial, and equipment parts industriesOften used in automotive and machinery sales sectors

The main difference between a Parts Counter Representative and a Parts Sales Associate lies in their focus. The Parts Counter Representative primarily handles customer inquiries, manages inventory, and provides technical assistance, while the Parts Sales Associate emphasizes sales and upselling. Both roles require good customer service skills and industry knowledge, but the Parts Counter Representative tends to have more technical responsibilities.

What are the key skills and qualifications needed to thrive as a Parts Counter Representative, and why are they important?

To thrive as a Parts Counter Representative, you need strong knowledge of automotive or equipment parts, inventory management, and customer service, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parts catalog software, and inventory tracking tools is often required. Excellent communication, attention to detail, and problem-solving skills help build rapport with customers and ensure accurate order fulfillment. These skills are crucial for delivering efficient service, maintaining inventory accuracy, and supporting customer satisfaction in a fast-paced environment.

What is the role of a parts counter?

A Parts Counter Representative is responsible for assisting customers in identifying and purchasing vehicle parts and accessories. They maintain inventory, use computer systems to locate parts, and provide technical advice to ensure customer needs are met efficiently.

What does a parts counter salesperson do?

A parts counter salesperson, also known as a parts counter representative, assists customers in identifying and purchasing vehicle or equipment parts. They inventory stock, use computer systems to locate parts, and provide product information to ensure customer needs are met efficiently.

What does a Parts Counter Representative do?

A Parts Counter Representative works at automotive, industrial, or equipment dealerships and is responsible for assisting customers in finding and purchasing the correct parts for their vehicles or machinery. They provide information on parts availability, pricing, and compatibility, and often process orders both in person and over the phone. Additionally, they may maintain inventory records, receive shipments, and handle returns or exchanges. Strong communication and organizational skills are important for this role.

How to prepare for a parts counter job interview?

To prepare for a parts counter representative interview, research the company's products and inventory management systems, such as parts catalog software. Demonstrate strong customer service skills, knowledge of automotive or industrial parts, and the ability to handle multiple tasks efficiently. Practice common interview questions related to teamwork, problem-solving, and technical knowledge to showcase your suitability for the role.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid positions are typically general managers or dealership owners, who oversee operations and profitability. These roles often earn six-figure salaries and may include bonuses and profit sharing, while other high-paying roles like service managers or sales managers also earn substantial compensation based on experience and performance.

What are the typical interactions a Parts Counter Representative has with other departments, and how do these collaborations impact daily workflow?

Parts Counter Representatives regularly collaborate with service technicians, sales teams, and inventory managers to ensure efficient parts distribution and customer satisfaction. Close coordination with service technicians helps accurately identify needed parts and resolve technical queries quickly. Working with inventory teams ensures stock levels are maintained, so orders can be fulfilled promptly. These cross-departmental interactions are essential for smooth operations, minimizing delays, and providing excellent customer service.
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What states have the most Parts Counter Representative jobs? States with the most job openings for Parts Counter Representative jobs include:
What are popular job titles related to Parts Counter Representative jobs? For Parts Counter Representative jobs, the most frequently searched job titles are:
Parts Counter Representative jobs near you
Infographic showing various Parts Counter Representative job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,073 per year, or $20.2 per hour.
Parts Counter Representative

Parts Counter Representative

JX Truck Center

Neenah, WI

$20 - $26/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

JX Truck Center rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

15th of 147 rated car dealerships

Job description

Description

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. 


Shift: Monday - Friday 8:00am - 4:30pm


Job Purpose:

We are seeking a dedicated and customer-focused Parts Counter Representative to be the face of our company. The ideal candidate will not only possess a strong technical understanding of diesel engines but will also embrace and promote our core values in every customer interaction. As a Parts Counter Representative, you play a pivotal role in ensuring our customers receive accurate and timely assistance in obtaining the right parts for their diesel equipment. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.


Essential Duties and Responsibilities:

Honor Commitments:

  • Accurately process parts orders, ensuring the correct parts are selected and available for customers while adhering to delivery timelines.
  • Collaborate with the warehouse team to manage inventory levels, showcasing a commitment to fulfilling customer needs promptly and efficiently.
  • Locate and secure parts from various vendors for shop jobs, demonstrating a proactive approach to honoring commitments and fulfilling customer orders.
  • Keep customers informed on the status of special orders and backorder parts. 

Create Positive Experiences:

  • Greet and assist customers at the parts counter, providing friendly and knowledgeable service to create positive interactions.
  • Utilize strong product knowledge to guide customers in selecting the right parts for their needs, ensuring a positive and satisfactory experience.
  • Provide technical assistance to customers, including assisting service technicians with acquiring parts.
  • Handle customer returns.

Foster Lifelong Learning:

  • Stay updated on new diesel technologies and industry advancements to provide customers with accurate and relevant information.
  • Embrace a commitment to lifelong learning by seeking out opportunities for professional development and training.

Exhibit Pioneering Spirit:

  • Generate reports on parts sales and inventory levels, identifying opportunities for process improvement and innovation.
  • Collaborate with the sales team to promote additional products and services, embodying a pioneering spirit in business development.

Demonstrate Good Stewardship:

  • Maintain accurate and organized records of parts transactions, including sales orders and customer information, demonstrating good stewardship of company resources.
  • Build and maintain strong relationships with customers, dealers, and suppliers, reflecting our value of demonstrating good stewardship in all interactions.

Other Duties as assigned:

  • Undertake additional responsibilities and tasks as assigned, showcasing flexibility and adaptability in a dynamic work environment.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. 

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Competencies:

  • Priority Setting
  • Customer Service
  • Technical Skills

Minimum Qualifications:

  • High School or equivalent
  • Previous customer service experience
  • 3 years of Automotive or truck parts related experience
  • Understands and can identify common commodity parts 
  • Able to perform accurate cycle-counts
  • Able to order and check-in parts orders
  • Intermediate Computer skills
  • Able to work independently

Employee Benefits:

Insurance:

  • Medical - PPO and HDHP options
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with company match
  • Dental Insurance
  • Vision Insurance
  • Accident & Critical Illness Insurance
  • Group Term Life Insurance (company paid)
  • Short and Long-Term Disability (company paid)

Paid Time Off:

  • Paid Time Off (PTO)
  • Paid Holidays
  • Volunteer Time-Off
  • Paid Maternity/Paternity Leave
  • Bereavement/Funeral
  • Compensation:  
  • 401(k) Retirement Plan with company match
  • Incentive Programs
  • Shift Differential Program
  • Tool Rewards Program
  • Safety shoe and glasses program

Other:  

  • Employee Assistance Program (EAP)
  • Wellness incentives
  • Company paid and provided uniforms
  • Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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