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Participant Experience Coordinator Jobs (NOW HIRING)

BoldAge PACE

Participant Experience Coordinator

Moraine, OH · On-site

$17.50 - $22.75/hr

Participant Experience Coordinator JOB SUMMARY: Responsible for the front desk in the lobby at the PACE center. Greet all participants, families and visitors that enter the center with complete ...

Boston Childrens Hospital

$21.47 - $33.55/hr

Learn more about SPARK HERE The Patient (Participant) Experience Coordinator will be primarily responsible for responding to existing and potential participant inquiries to the SPARK Helpdesk. Key ...

Goodwill

Work Experience Coordinator

Pittsburgh, PA · On-site

The Work Experience Coordinator is responsible for developing, coordinating, and overseeing work ... Frequent travel to participant work sites, stakeholder sites, and Goodwill locations is required.

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Marvin

Learning Experience Coordinator

Warroad, MN · On-site

They will also serve as the primary contact for participants including collecting the purpose of ... The Marvin Learning Experience Coordinator will collaborate with the Learning Experience Manager ...

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How much do participant experience coordinator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for participant experience coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Participant Experience Coordinator vs Event Coordinator?

AspectParticipant Experience CoordinatorEvent Coordinator
CredentialsRelevant certifications (e.g., CMP, CSEP), experience in customer serviceEvent planning certifications, experience in logistics
Work EnvironmentHealthcare, corporate, or nonprofit settings focused on participant engagementEvent venues, conference centers, or client sites
Employer & IndustryOrganizations hosting workshops, seminars, or programsEvent planning companies, corporate event departments
Search & Comparison IntentFocus on participant engagement and experience rolesFocus on event logistics and planning roles

The Participant Experience Coordinator primarily focuses on ensuring participants have a positive experience during events or programs, emphasizing engagement and satisfaction. In contrast, the Event Coordinator handles the logistics, planning, and execution of events. While both roles require organizational skills and industry knowledge, the Participant Experience Coordinator is more centered on participant interaction and feedback, whereas the Event Coordinator manages the overall event setup and operations.

What does a Participant Experience Coordinator do?

A Participant Experience Coordinator is responsible for managing and improving the experience of participants in events, programs, or services. They handle communication, gather feedback, resolve issues, and ensure participants have a positive and engaging experience, often using tools like surveys and customer relationship management (CRM) systems. Strong communication, organizational skills, and attention to detail are essential for this role.
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Participant Experience Coordinator jobs near you
Infographic showing various Participant Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Participant Experience Coordinator

Moraine, OH • On-site

AcuteCare Health System LLC
See more jobs at AcuteCare Health System LLCexternal

$15.75 - $20.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Join BoldAge PACE and Make a Difference!
Why work with us?
  • A People First Environment: We make what is important to those we serve important to us.
  • Make an Impact: Enhance the quality of life for seniors.
  • Professional Growth: Access to training and career development.
Competitive Compensation:
  • Medical/Dental
  • Generous Paid Time Off
  • 401K with Match*
  • Life Insurance
  • Tuition Reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
BE PART OF OUR MISSION!
Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.
Participant Experience Coordinator
JOB SUMMARY:
Responsible for the front desk in the lobby at the PACE center. Greet all participants, families and visitors that enter the center with complete customer service skills. Provide guidance and direction to all participants, families and visitors. Assist with check in of participants as they arrive with identification process and when they leave. Answer the telephone, screen and direct calls, take and relay messages and schedule appointments as requested by the Center Director, Clinic personnel. Monitor security system access alarms, call bell alarms and cameras. Prepare and process routine correspondence, file and store records for efficient retrieval. The Participant Experience Coordinator will assume independent work projects whenever possible in support of the operations of the Center. Is responsible for reporting identified safety issues such as hazardous environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide receptionist support to the PACE center
  • Answer the telephone, screen and direct phone calls, take and relay messages
  • Ability to prioritize work independently with minimum supervision
  • Order incontinence supplies, center supplies and office supplies as needed
  • Prepare and distribute employee and participant ID cars as needed
  • Distribute incoming mail and send incoming mail to business office as needed
  • Assist participants with the check in and check out process to ensure proper identification and supplies that need to be transported to a participant's home.
  • Assists participants with their belongings as they arrive to ensure proper labeling.
  • Assists in calling of staff in situations of call outs, need for home care visit, or in severe weather situations that may result in closure of the center.
  • Communicates effectively with Administration, all departments, medical staff, participants, members of the community, and members of board of directors.
  • Ability to problem solve and follow-through on issues to completion.
  • Participates in team-oriented process within the department and assists other support personnel whenever needed.
  • Sensitive to the needs of the elderly population
  • Maintain the confidentiality of all company procedures, results and information about participants, clients or families.
  • Maintain safe working environment. Follow Safety Policies and Procedures
  • Demonstrate dependability through consistent compliance with scheduled work hours.
  • Participate in any required staff and training meetings.
  • Perform other duties as required or requested
REQUIREMENTS:
  • High school graduate or equivalent required.
  • Business school preferred or related secretarial experience.
  • Computer literacy required.
  • Two years receptionist experience required, preferably within the healthcare environment.
  • Complete knowledge of office procedures required.
  • Desire to work in a health care environment with a frail elderly population and their families.
  • Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
  • Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
  • Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.
SKILLS AND ABILITIES
  • Computer literacy; Microsoft applications, typing skills, appropriate language skills.
  • Ability to learn and utilized computer software programs adopted by the PACE center.
  • Sound organizational skills; ability to multitask and accomplished assignments within established timeframes.
  • Ability to work independently with minimum supervision.
  • Able to establish and maintain effective working relationships with participants, co-workers, medical staff and the public.
  • Ability to communicate clearly and effectively.
  • Ability to react calmly and effectively in emergency situations
  • Ability to work effectively with culturally, economically and educationally diverse populations.
  • Strong Customer Service skills with all encounters.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
* Match begins after one year of employment
Full-time
Monday - Friday
Days
Full-time

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