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Part Time Client Onboarding Jobs (NOW HIRING)

Josselyn

Bilingual Client Access Specialist

Waukegan, IL · On-site

$18 - $18.87/hr

... client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn's mission and values. Part-Time Schedule This is a part-time ...

Josselyn

Bilingual Client Access Specialist

Grayslake, IL · On-site

$18 - $18.87/hr

... client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn's mission and values. Part-Time Schedule This is a part-time ...

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Bilingual Client Access Specialist

Josselyn

Waukegan, IL • On-site

$18 - $18.87/hr

Part-time

Re-posted 3 days ago

Job description

Job Summary
Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn's mission and values.
Part-Time Schedule
This is a part-time position on Tuesdays, Wednesdays, and Thursdays 10 AM - 6 PM
Compensation
$18 - $18.87/hr
Essential Responsibilities and Metrics
  • Greet and check in clients and visitors in accordance with established front desk and client access procedures.
  • Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards
  • Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures
  • Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy
  • Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system
  • Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations
  • Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience
  • Process incoming and outgoing mail efficiently and accurately, following established procedures
  • Complete assigned projects and administrative tasks within established deadlines

Qualifications
  • High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education
  • Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
  • Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing
  • Experience handling confidential information with discretion and professionalism
  • Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.
  • Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies
  • Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff
  • Bilingual in English and Spanish preferred
  • Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom
  • Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations

  • High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education
  • Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
  • Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing
  • Experience handling confidential information with discretion and professionalism
  • Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.
  • Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies
  • Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff
  • Bilingual in English and Spanish highly preferred
  • Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom
  • Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations

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