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Overnight Escalation Jobs (NOW HIRING)

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Overnight Escalation information

What is the difference between Overnight Escalation vs Customer Support Specialist?

AspectOvernight EscalationCustomer Support Specialist
CredentialsTechnical certifications, relevant experienceCustomer service training, communication skills
Work EnvironmentIT or technical support teams, often in shiftsCall centers, retail, or online support roles
Industry UsageIT, tech, telecommunicationsRetail, service, tech industries
Primary FocusResolving urgent technical issues overnightAssisting customers with inquiries and issues

Overnight Escalation roles focus on resolving urgent technical problems during night shifts, often requiring specialized technical skills. Customer Support Specialists handle general customer inquiries and support during regular hours. While both roles involve customer or client interaction, Overnight Escalation is more technical and shift-specific, whereas Customer Support Specialists provide broader support services.

What does an overnight escalation do?

An overnight escalation involves handling urgent or complex issues that arise outside regular business hours, often requiring quick problem-solving and communication with teams or clients. The role typically requires monitoring systems, troubleshooting, and ensuring issues are resolved or properly escalated during overnight shifts.
More about Overnight Escalation jobs
What cities are hiring for Overnight Escalation jobs? Cities with the most Overnight Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Overnight Escalation jobs? States with the most job openings for Overnight Escalation jobs include:
Infographic showing various Overnight Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Independent Living Skills Coach (Overnight) (Awake)

Sevita

Fridley, MN • On-site

$21.50/hr

Full-time

Re-posted 5 hours ago


Sevita Health rating

5.7

Company rating: 5.7 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

784th of 887 rated healthcare providers


Job description

SpringPath Mental Health Services, a part of the Sevita family, provides behavioral health services through Intensive Residential Treatment, Assertive Community Treatment, and Targeted Case Management programs. We embrace a person-centered approach that is trauma informed, culturally responsive, and recovery-oriented. Our dedicated team supports individuals with mental health, psychiatric, or other complex needs to overcome challenges, build skills, and live a full, meaningful life.


SUMMARY

The ILS Overnight Coach works as part of an Intensive Residential Treatment Services team that provides care, treatment and rehabilitation for persons served who are experiencing significant mental health/psychiatric symptoms; who are demonstrating significant functional impairments; and who may have co-occurring disorders. This is an awake position.  

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.  

  • Provide assistance to person(s) served in order to promote their physical, social, and psychological well-being.
  • Interact frequently and positively with person(s) served and support staff to promote the rights of the person(s) served to achieve an enhanced quality of life.
  • Assist Psychiatric Rehabilitation Practitioners with requested needs.
  • Follow agency procedures to promote optimum health care, safety practice and behavioral supports to maintain the well-being of person(s) served.
  • Administrative duties (scanning, faxing, organizing).
  • Oversee meal preparation in the morning.
  • Cleaning tasks; including preparing a room for new admissions.
  • Transportation for people served.
  • Provide group and individual services for clients.
  • Teach clients independent living skills.
  • Develop and maintain a cooperative working relationship with various teams.
  • Provide the necessary financial management for the day-to-day operations of the program using established practices and procedures.
  • Ensure compliance with training licensing regulations and company policies and procedures.
  • Medication Administration and monitoring.
  • Maintain clean and safe work environment; provide overnight duties from cleaning checklist.
  • Adhere to the practice of maintaining a therapeutic environment including the prevention of crisis at the lowest level of escalation.
  • Develop and participate in community and in-house recreational and leisure activities, as conducive to schedule.
  • Complete all documentation as required to ensure quality services.

 

SUPERVISORY RESPONSIBILITIES

  • None

Minimum Knowledge and Skills required for the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

 

Education and Experience: 

  • GED or High School Diploma with 2,000 supervised hours in the delivery of services to adults with serious mental illness.
  • Bachelor's degree preferred in one of the behavioral sciences or related fields from an accredited college or university.

 

Certificates, Licenses, and Registrations:

  • N/A.

 

Other Skills and Abilities:

  • N/A.

Other Requirements:

  • Travel as needed.

 

Physical Requirements:

  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Pay Rate: $21.50


Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.


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About Sevita

Sourced by ZipRecruiter

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized support that leads to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. We're an Equal Opportunity Employer, including disability/vets. Sevita is a leading provider of home and community-based specialized health care, similar companies include Brookedale Senior Living, A New Hope, and North Star.

Industry

Nursing and residential care facilities

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1980

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