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Overnight Escalation Jobs (NOW HIRING)

Copper Vine

Overnight Innkeeper

New Orleans, LA · On-site

$20/hr

Follow established procedures for emergencies, severe weather, fire alarms, suspicious activity, and escalation. A calm overnight environment. Keep guest-facing common areas tidy, remove stray ...

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Overnight Escalation information

What is the difference between Overnight Escalation vs Customer Support Specialist?

AspectOvernight EscalationCustomer Support Specialist
CredentialsTechnical certifications, relevant experienceCustomer service training, communication skills
Work EnvironmentIT or technical support teams, often in shiftsCall centers, retail, or online support roles
Industry UsageIT, tech, telecommunicationsRetail, service, tech industries
Primary FocusResolving urgent technical issues overnightAssisting customers with inquiries and issues

Overnight Escalation roles focus on resolving urgent technical problems during night shifts, often requiring specialized technical skills. Customer Support Specialists handle general customer inquiries and support during regular hours. While both roles involve customer or client interaction, Overnight Escalation is more technical and shift-specific, whereas Customer Support Specialists provide broader support services.

What does an overnight escalation do?

An overnight escalation involves handling urgent or complex issues that arise outside regular business hours, often requiring quick problem-solving and communication with teams or clients. The role typically requires monitoring systems, troubleshooting, and ensuring issues are resolved or properly escalated during overnight shifts.
More about Overnight Escalation jobs
What cities are hiring for Overnight Escalation jobs? Cities with the most Overnight Escalation job openings:
What are the most commonly searched types of Escalation jobs? The most popular types of Escalation jobs are:
What states have the most Overnight Escalation jobs? States with the most job openings for Overnight Escalation jobs include:
What job categories do people searching Overnight Escalation jobs look for? The top searched job categories for Overnight Escalation jobs are:
Overnight Escalation jobs near you
Infographic showing various Overnight Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior Operations Supervisor (Supply Chain/Logistics)

Penske

Coppell, TX

Full-time

Posted 5 days ago

Job description

Position Summary: 
Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives.  Supervises most processes directly including workforce and equipment scheduling.  Responsible for making corrective action and disciplinary decisions up to written warning level.  Involved in the hiring process and customer meetings as necessary.  Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization. Review daily orders for additional private fleet opportunities based on above requirements.
 

Schedule: Monday Night through Saturday Morning. 12:00 PM through driver dispatch. (driver dispatch typically occurs between 7:30 PM -8:00 PM) - Must be prepared for occasional overnight escalation calls, as needed.


Supporting: 12 Drivers
 

Experience: Logistics (transportation/warehouse) background, knowledge of DOT laws/regulations, people focused, operationally minded, strong communication skills, safety mindset, continuous improvement, goal oriented, detail oriented, demonstrated leadership skills

Benefits:  Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit https://penske.jobs/benefits/

 
Major Responsibilities:  
People:
-Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.
 
Operations:
-Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift,  Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.
 
Finance:
-Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
 
Safety:
-Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.
 
Growth / Customer Experience:
-Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.
 
Fleet/Assets:
-Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment.
 
Other projects and tasks as assigned by supervisor


 

About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Qualifications:
-2 - 4 years related functional experience
-High School Diploma or equivalent required
-Bachelors Degree preferred
-Strong written/oral communication and organizational skills are required
-Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

 
Penske is an Equal Opportunity Employer.

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