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Overnight Call Center Jobs in Decatur, GA (NOW HIRING)

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

Propeller Health

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

MatrixCare

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

ResMed, Inc.

Manager, Call Center

Peachtree Corners, GA · On-site

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

New

American Health S LLC

Call Center Representative

Marietta, GA · On-site

$15.25 - $19/hr

CALL CENTER REPRESENTATIVE RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

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Overnight Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do overnight call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for overnight call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Overnight Call Center jobs in Decatur, GA? For Overnight Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Decatur, GA look for? The top searched job categories for Overnight Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Overnight Call Center jobs? Cities near Decatur, GA with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Decatur, GA as of May 2026, with employment types broken down into 63% Full Time, 23% Part Time, 5% Temporary, and 9% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

Full Time Call Center Agent

Answer Message Technologies, Inc

Atlanta, GA

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Immediately hiring Full Time Call Center Agents at AMTI!

Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is an in office position.


Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $16 / Hour


Shifts Offered:

  • Full Time - 40 hours per week, 10 hour shifts
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

AMTI is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!


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