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Operations Training Specialist Jobs (NOW HIRING)

Calista Brice Holding Company

$44K - $59K/yr

This position provides administrative, operational, training, and timekeeping support for Brice Equipment. Assists with employee timekeeping processes, training development and delivery, reporting ...

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Operations Training Specialist information

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$30.5K

$68.4K

$111K

How much do operations training specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for operations training specialist in the United States is $68,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,500.00 per year, depending on experience, location, and employer.

How does an operations training specialist collaborate with other departments to ensure training programs are effective and aligned with organizational goals?

An Operations Training Specialist often works closely with department managers, subject matter experts, and HR to identify training needs, design relevant materials, and schedule sessions that fit operational demands. Collaboration ensures that training addresses real-world workplace challenges and supports the organization's objectives. Regular feedback loops and cross-departmental meetings help keep training content updated and aligned with evolving processes. This teamwork is essential for measuring program effectiveness and driving continuous improvement.

Is operations a high paying job?

Operations Training Specialists typically earn salaries that are competitive within their industry, with pay often increasing with experience, certifications, and the size of the organization. While not always among the highest-paying roles, they can offer a solid income, especially in larger companies or specialized sectors.

What are the key skills and qualifications needed to thrive as an operations training specialist, and why are they important?

To thrive as an Operations Training Specialist, you need expertise in instructional design, operational processes, and adult learning principles, often supported by a bachelor's degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning software, and certifications like CPLP or ATD are commonly required. Strong communication, organizational skills, and the ability to engage and motivate diverse trainees are crucial soft skills. These competencies ensure effective knowledge transfer, improved operational performance, and successful alignment with organizational objectives.

What is an operations training specialist?

An Operations Training Specialist is a professional responsible for designing, developing, and delivering training programs for employees within an organization, specifically focusing on operational procedures and best practices. They assess training needs, create instructional materials, and facilitate workshops or training sessions to ensure staff are knowledgeable and compliant with company processes. Their goal is to enhance employee performance, efficiency, and safety by ensuring all team members are properly trained in operational standards.

What is the difference between Operations Training Specialist vs Operations Coordinator?

AspectOperations Training SpecialistOperations Coordinator
Primary FocusDesigning and delivering training programs for operational staffCoordinating daily operational activities and supporting team functions
Required SkillsTraining development, instructional skills, communicationOrganization, communication, multitasking
Work EnvironmentTraining sessions, workshops, classroom settingsOffice, operational sites, support roles
CertificationsOften requires training or education certificationsTypically no specific certifications required

The Operations Training Specialist primarily focuses on developing and delivering training programs to enhance operational staff skills, while the Operations Coordinator manages daily operational tasks and supports team coordination. Both roles are essential in operational settings but differ in their core responsibilities and skill requirements.

More about Operations Training Specialist jobs
What cities are hiring for Operations Training Specialist jobs? Cities with the most Operations Training Specialist job openings:
What states have the most Operations Training Specialist jobs? States with the most job openings for Operations Training Specialist jobs include:
What job categories do people searching Operations Training Specialist jobs look for? The top searched job categories for Operations Training Specialist jobs are:
Operations Training Specialist jobs near you
Infographic showing various Operations Training Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $68,426 per year, or $32.9 per hour.

Dispute Operations Training Specialist

Quavo, Inc.

Phoenix, AZ • On-site

Full-time

Posted 15 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
The Dispute Operations Training Specialist owns the training function for the claims and dispute operations center end to end. This role is responsible for designing, developing, and delivering a complete training program - from new-hire onboarding through ongoing skills and compliance training - for the claims and disputes team. The ideal candidate brings hands-on claims/dispute operations experience together with a track record of building and facilitating effective training programs, and can translate complex policies, systems, and regulatory requirements into training that new and tenured associates can apply on the job.
Responsibilities include:
  • Design, develop, and maintain a full training curriculum for claims and dispute operations, including new-hire onboarding, nesting/on-the-job training, ongoing skills refreshers, and compliance/regulatory updates.
  • Build training materials from scratch: facilitator guides, slide decks, participant workbooks, e-learning modules, job aids, quick-reference guides, and knowledge assessments.
  • Facilitate live and virtual training sessions for new hires and tenured associates, adapting delivery style and pacing to different learning needs.
  • Partner with the Quality Manager and Operations leadership to identify training needs based on QA findings, error trends, policy or system changes, and product launches.
  • Develop and administer assessments and knowledge checks; track training effectiveness metrics such as post-training quality scores, error rates, and time-to-proficiency.
  • Coach and provide real-time feedback to trainees during nesting/OJT periods, escalating performance concerns to the appropriate manager as needed.
  • Maintain accurate training records, attendance, and completion documentation to support internal audits and regulatory examinations.
  • Stay current on applicable claims and dispute regulations and network rules (e.g., Regulation E, Regulation Z, Fair Credit Billing Act, card network dispute rules) and update training content accordingly.
  • Continuously evaluate and revise curriculum based on process changes, system updates, audit findings, and learner feedback.
  • Collaborate with Quality Assurance and Compliance to incorporate audit findings and root-cause trends into refresher and remedial training.

Required Qualifications:
  • Demonstrated hands-on experience in claims and/or dispute operations (e.g., card disputes, chargebacks, ACH/Reg E claims, fraud claims) within fintech, banking, or a related financial services environment.
  • Proven experience designing, developing, and facilitating training programs in a corporate or operations setting.
  • Strong instructional design skills - able to build a curriculum from the ground up rather than only deliver existing materials.
  • Excellent facilitation and presentation skills, both in-person and virtual.
  • Strong written communication skills for developing clear, accurate training materials and documentation.
  • Ability to translate regulatory and policy requirements into practical, easy-to-apply training content.
  • No specific degree or educational credential is required; equivalent professional experience is fully qualifying.

Preferred Qualifications:
  • Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Camtasia).
  • Familiarity with adult learning principles and instructional design models (e.g., ADDIE).
  • Experience training on claims/disputes platforms or case management systems.
  • Prior experience in a quality assurance or compliance-adjacent role.

Apply