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Operations Trainer Jobs in New York (NOW HIRING)

Grupo Eulen

Operations Trainer JFK/EWR

NY · On-site

$26.25/hr

Job Summary The Operations Trainer is responsible for developing and delivering training programs for ground handling staff to ensure compliance with company policies, airline requirements, and ...

Chick-fil-A

Operations & Training Lead

Bridgewater, NJ · On-site

$20 - $24/hr

The Operations Lead partners directly with the Owner/Operator to develop leaders, drive sales growth, ensure operational excellence, and build a high-performance culture. This is a hands-on ...

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All JobsOperations Trainer JobsOperations Trainer Jobs in New York

Operations Trainer information

See New York salary details

$20.2K

$83.5K

$143.3K

How much do operations trainer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for operations trainer in New York is $83,546.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $106,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an operations trainer?

To thrive as an Operations Trainer, you need a solid understanding of operational procedures, adult learning principles, and relevant industry experience, often supported by a bachelor's degree or specialized certifications in training or operations management. Familiarity with learning management systems (LMS), presentation software like PowerPoint, and assessment tools is typically required. Excellent communication, adaptability, and facilitation skills help trainers engage learners and address diverse needs. These skills ensure effective knowledge transfer, improved employee performance, and consistent operational standards.

What is an operations trainer?

Operations Trainers are professionals responsible for educating and coaching employees on company procedures, workflows, and best practices to ensure efficient and consistent operations. They design and deliver training programs, assess employee performance, and help implement new processes or technologies. Their goal is to enhance team productivity, reduce errors, and support ongoing operational excellence within an organization.

What is the difference between Operations Trainer vs Customer Service Trainer?

AspectOperations TrainerCustomer Service Trainer
Required CredentialsTypically requires a bachelor's degree in business, training certification, and industry-specific knowledgeOften requires a bachelor's degree, training certification, and customer service experience
Work EnvironmentCorporate offices, training centers, or online platforms within various industriesCall centers, retail stores, or service-oriented environments
Employer & Industry UsageUsed across industries like manufacturing, logistics, and corporate sectorsCommon in retail, hospitality, and customer support sectors
Common Search & Comparison IntentPeople compare roles to understand training responsibilities in operationsPeople compare roles to focus on customer interaction training

While both roles involve training, Operations Trainers focus on improving overall operational processes and efficiency across departments, whereas Customer Service Trainers specialize in enhancing customer interaction skills. The choice depends on whether the training emphasis is on operational workflows or customer engagement.

How does an operations trainer typically collaborate with other departments to ensure consistent training outcomes?

Operations Trainers often work closely with department managers, HR teams, and subject matter experts to develop and update training materials that reflect current procedures and policies. They facilitate feedback loops by gathering insights from trainees and supervisors, which helps identify areas for improvement. Regular cross-department meetings and ongoing communication are essential to ensure that training content remains aligned with operational goals and business needs. This collaborative approach fosters consistency and supports continual improvement throughout the organization.
What are popular job titles related to Operations Trainer jobs in NY? For Operations Trainer jobs in NY, the most frequently searched job titles are:
Operations Trainer jobs near you
Infographic showing various Operations Trainer job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $83,546 per year, or $40.2 per hour.

Operations Trainer JFK/EWR

Grupo Eulen

NY • On-site

$26.25/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary
The Operations Trainer is responsible for developing and delivering training programs for ground handling staff to ensure compliance with company policies, airline requirements, and international aviation regulations. This role focuses on enhancing employee knowledge, operational efficiency, and safety standards. This position requires schedule flexibility due to the 24/7 operational rotation.
Key Responsibilities
  • Conduct employee orientation sessions to introduce new hires to company policies, culture, and expectations.
  • Conduct classroom and on-the-job training sessions for ground handling staff, including baggage handling, aircraft servicing, safety procedures, and compliance protocols.
  • Ensure training materials comply with IATA, ICAO, and local aviation regulatory standards.
  • Monitor and evaluate training effectiveness through assessments, performance reviews, and feedback.
  • Maintain accurate training records, certification logs, and compliance documentation.
  • Submitting completed OJT Checklists for all agents in training.
  • Coordinate with airline partners and internal departments to align training with operational needs and customer service expectations.
  • Coordinate with airline partners and internal departments to align training with operational needs and customer service expectations.
  • Provide refresher training and continuous learning opportunities to enhance staff knowledge and skills.
  • Collaborate with management to identify training needs and performance gaps within the organization.
  • Deliver training reports and observations about training findings and trainees to the designated manager.
  • Other duties as assigned.

Qualifications & Experience:
  • Bachelor's degree in aviation, training & development, or a related field preferred.
  • Minimum of 3 years' experience in ground handling operations or aviation training.
  • Strong understanding of aviation safety regulations, airline procedures, and compliance requirements.
  • Proficiency in Microsoft Office and training software/tools.

What you need to know:
  • Knowledge of airline ground operations and customer service standards preffered.
  • Experience in instructional design and adult learning methodologies.
  • Strong leadership and organizational abilities.
  • Ability to analyze training data and improve program effectiveness.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work in a dynamic, fast-paced environment with flexible scheduling.
  • Must pass background checks and airport security clearance requirements.
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.

Physical Demands
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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