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Operations Supervisor Jobs in Rhode Island (NOW HIRING)

Zūm

Operations Supervisor

Johnston, RI · On-site

About the Role We're seeking an experienced Operations Supervisor to support daily transportation operations at our Johnston, RI location. Reporting directly to the Location Manager, you'll oversee ...

Zūm

Operations Supervisor

Johnston, RI

$90K - $100K/yr

About the Role We're seeking an experienced Operations Supervisor to support daily transportation operations at our Johnston, RI location. Reporting directly to the Location Manager, you'll oversee ...

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Operations Supervisor information

See Rhode Island salary details

$30.4K

$62.1K

$116K

How much do operations supervisor jobs pay per year?

As of Jul 16, 2026, the average yearly pay for operations supervisor in Rhode Island is $62,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $75,900.00 per year, depending on experience, location, and employer.

What are Operations Supervisors?

Operations Supervisors are professionals responsible for overseeing daily operations within an organization, typically in industries like manufacturing, logistics, or retail. They manage teams, coordinate workflows, ensure policies and procedures are followed, and strive to meet productivity and quality standards. Operations Supervisors also handle scheduling, resolve issues on the floor, and often play a key role in staff training and performance evaluations. Their goal is to maintain smooth and efficient business operations while meeting organizational objectives.

How much is the salary of a supervisor?

The salary of an Operations Supervisor typically ranges from $45,000 to $75,000 annually, depending on experience, location, and industry. Supervisors often receive additional benefits such as bonuses, health insurance, and opportunities for advancement.

What is an operational supervisor?

An operations supervisor is a professional responsible for overseeing daily activities within a department or organization to ensure efficiency and productivity. They coordinate staff, monitor processes, and implement policies, often using management tools and requiring strong leadership and communication skills.

What are some common challenges Operations Supervisors face when managing teams in a fast-paced environment?

Operations Supervisors often encounter challenges such as balancing productivity goals with employee well-being, addressing staffing shortages, and adapting to sudden changes in workflow or priorities. Effective communication and quick problem-solving are essential, as supervisors must coordinate with various departments and ensure that team members remain motivated and aligned with company objectives. Proactively addressing these challenges can help maintain smooth operations and foster a collaborative work environment.

What is the difference between Operations Supervisor vs Operations Coordinator?

AspectOperations SupervisorOperations Coordinator
Required CredentialsHigh school diploma; often some management or industry-specific certificationsHigh school diploma; may have certifications in project management or industry tools
Work EnvironmentSupervises teams, manages daily operations, and enforces policiesSupports operational tasks, coordinates activities, and assists supervisors
Employer & Industry UsageCommon in manufacturing, logistics, retail, and service industriesOften found in administrative, logistics, and customer service sectors

Operations Supervisors typically oversee teams and ensure operational efficiency, while Operations Coordinators focus on supporting and coordinating daily activities. Both roles are essential in maintaining smooth operations but differ in scope and responsibilities.

How much do operations Supervisors make in the US?

Operations Supervisors in the US typically earn an average salary between $50,000 and $75,000 per year, depending on experience, industry, and location. They often oversee daily operations, manage staff, and ensure efficiency, with some roles offering additional benefits or bonuses.

What does an operations supervisor do?

An operations supervisor oversees daily activities within a department or organization to ensure efficiency and productivity. They coordinate staff, monitor performance, implement policies, and may use tools like management software to streamline operations. Strong leadership, communication skills, and problem-solving are essential for this role.

What are the key skills and qualifications needed to thrive as an Operations Supervisor, and why are they important?

To thrive as an Operations Supervisor, you need strong leadership abilities, organizational skills, and experience in operations management, often supported by a bachelor's degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems, scheduling software, and inventory management tools is typically required. Exceptional communication, problem-solving, and team-building skills help you motivate staff and resolve daily challenges. These competencies are crucial for ensuring efficient workflows, meeting organizational goals, and maintaining high team morale.
More about Operations Supervisor jobs
What are the most commonly searched types of Operations Supervisor jobs in Rhode Island? The most popular types of Operations Supervisor jobs in Rhode Island are:
What are popular job titles related to Operations Supervisor jobs in Rhode Island? For Operations Supervisor jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Operations Supervisor jobs in Rhode Island look for? The top searched job categories for Operations Supervisor jobs in Rhode Island are:
What cities in Rhode Island are hiring for Operations Supervisor jobs? Cities in Rhode Island with the most Operations Supervisor job openings:
What are popular job titles related to Operations Supervisor jobs in RI? For Operations Supervisor jobs in RI, the most frequently searched job titles are:
Operations Supervisor jobs near you
Operations Supervisor

Operations Supervisor

Zūm

Johnston, RI • On-site

Full-time

Re-posted 4 days ago

Zūm rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

4th of 14 rated coach operators

Job description

About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
About the Role
We're seeking an experienced Operations Supervisor to support daily transportation operations at our Johnston, RI location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.
What Makes You Successful in This Role
You're a hands-on leader who thrives in the controlled chaos of daily operations. You know how to balance competing priorities without losing sight of safety, service quality, and team morale. You're a problem-solver who takes ownership and finds solutions rather than excuses. You build trust with your team through consistency, fairness, and genuine investment in their success. You're comfortable working in the field, whether coaching a supervisor through a tough conversation, troubleshooting a route issue, or jumping in to support operations when needed. You communicate clearly up, down, and across the organization, keeping everyone informed and aligned. You understand that operational excellence comes from empowering your team rather than micromanaging them, and you take pride in seeing your people grow and succeed.
Responsibilities
Operational Excellence & Performance Management
  • Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
  • Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
  • Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
  • Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses
Team Leadership & Development
  • Directly supervise and coach the staff, providing guidance, feedback, and professional development
  • Collaborate with HR, Recruiting, and Safety teams to execute hiring plans,maintain adequate staffing levels, and investigate and resolve employee concerns
  • Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports
  • Identify and develop high-potential team members for advancement opportunities
Safety, Compliance & Customer Service
  • Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements
  • Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
  • Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
  • Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution

Qualifications
Basic Qualifications
  • 2+ years of experience maintaining client relationships and managing accounts in an operational setting
  • 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)
  • 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
Preferred Qualifications
  • Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
  • Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
  • Experience in K-12 transportation or working with school district customers
  • Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
  • Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
  • Demonstrated track record of developing direct reports and building high-performing supervisory teams
  • Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization

$90,000 - $100,000 a year
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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